Experienced Customer Success Technician – Technical Installation & Instructor Enablement for STEM & CTE Environments
About brighthush
brighthush is a leading national provider of cutting‑edge furniture and interior solutions designed specifically for modern learning environments. For more than three decades, we have partnered with schools, districts, and training centers to create spaces that inspire curiosity, foster collaboration, and drive measurable educational outcomes. Our mission‑driven culture is backed by a strong commitment to innovation, sustainability, and community impact. At brighthush, we believe that the right environment can transform the way students learn, and we are dedicated to delivering products and services that empower educators to bring that vision to life.
Position Overview
As a key member of the brighthush ProTech Crew, the Customer Success Technician blends hands‑on technical expertise with exceptional customer service to ensure that every STEM and Career & Technical Education (CTE) classroom is fully equipped, calibrated, and ready for instruction. This role is the frontline ambassador for brighthush, responsible for installing complex equipment, guiding instructors through effective use, and maintaining a seamless, positive experience for every client.
Why Join brighthush?
- Work with industry‑leading robotics, pneumatics, PLCs, and mechatronics systems.
- Be part of a collaborative, mission‑driven team that values innovation and impact.
- Enjoy a flexible remote work arrangement based in Texas, with occasional travel to client sites.
- Benefit from competitive compensation, comprehensive benefits, and continuous learning opportunities.
Key Responsibilities
The Customer Success Technician’s day‑to‑day activities revolve around three core pillars: technical installation, instructor enablement, and customer relationship management.
1. Technical Installation & Validation
- Unbox, assemble, and install a wide range of CTE/STEM equipment, including robotics kits, mechatronics modules, pneumatic systems, PLCs, and industrial pumps.
- Conduct thorough functionality checks, troubleshoot issues, and perform calibration to ensure optimal performance.
- Document every step of the installation process—hardware setup, wiring diagrams, test results, and compliance checks—to maintain a clear audit trail.
- Verify adherence to safety standards, manufacturer guidelines, and district regulations, ensuring every classroom meets or exceeds all requirements.
2. Instructor Orientation & Success Enablement
- Deliver engaging, hands‑on training sessions for instructors and support staff, covering equipment operation, safety protocols, and instructional integration.
- Translate complex technical concepts into clear, actionable guidance that empowers educators to incorporate technology into their lesson plans.
- Prepare labs and classrooms for instruction—arranging equipment, setting up power and network connections, and performing safety checks.
- Ensure that all consumables, tools, and instructional materials are stocked and ready for use.
3. Service, Communication & Growth
- Serve as the first point of contact for client inquiries, providing timely, professional support and troubleshooting.
- Escalate complex technical issues to senior engineers or product teams while maintaining clear communication with clients.
- Identify opportunities for system upgrades, accessory additions, and service enhancements that add value for schools and districts.
- Collect and relay customer feedback to internal teams to drive continuous product improvement.
- Represent the brighthush brand with integrity, enthusiasm, and a commitment to excellence in every interaction.
Essential Qualifications
- High school diploma or equivalent.
- Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen‑Bradley PLC).
- Strong customer‑facing skills—outgoing, personable, and adept at building rapport quickly.
- Excellent verbal and written communication abilities, capable of explaining technical systems in plain language.
- Solid technical aptitude with mechanical, electrical, and computer‑based systems.
- Proficiency in interpreting wiring diagrams, technical manuals, and installation guides.
- Knowledge of safety and compliance standards in lab and classroom environments.
- Valid driver’s license with willingness to travel extensively across Texas (regional and national).
- Professional presence in educational and training settings.
Preferred/Plus Qualifications
- Associate’s or Bachelor’s degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field.
- Advanced certifications in automation, industrial maintenance, or robotics.
- Technical training from military service or trade school.
- Experience supporting instructors in schools, training centers, or educational technology environments.
- 1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing.
Skills & Competencies
- Problem‑solving mindset with a proactive approach to troubleshooting.
- Strong organizational skills and meticulous attention to detail.
- Ability to manage multiple installations and support requests simultaneously.
- Adaptability to evolving technologies and changing client needs.
- Team player who collaborates effectively with engineers, sales, and support teams.
- Customer‑centric attitude, always striving to exceed expectations.
Career Growth & Learning Opportunities
At brighthush, we invest in our people. As a Customer Success Technician, you will:
- Progress into senior technical roles, such as Lead Technician or Field Service Manager.
- Transition into product development, training, or sales support based on your interests.
- Access continuous learning resources—including vendor training, industry certifications, and internal knowledge sharing sessions.
- Participate in cross‑functional projects that shape the future of educational technology.
Work Environment & Company Culture
brighthush fosters a culture of collaboration, innovation, and impact. Our remote‑first approach means you can work from anywhere in Texas, while still enjoying:
- Regular virtual team huddles and knowledge‑sharing workshops.
- Annual in‑person retreats that bring the ProTech Crew together for training and team building.
- A supportive environment that values work‑life balance, mental health, and personal growth.
- Opportunities to contribute to community outreach and STEM education initiatives.
Compensation, Perks & Benefits
While specific salary figures are tailored to experience and qualifications, brighthush offers a competitive total compensation package that includes:
- Base salary commensurate with role and experience.
- Annual merit pay review and performance‑based bonuses.
- Comprehensive health, dental, and vision insurance.
- Telemedicine, mental health, and wellness resources.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- 401(k) retirement plan with pre‑tax and Roth contributions, plus employer match.
- Life, disability, and supplemental insurance options.
- Paid time off, company holidays, and paid volunteer time.
- Parental and family caregiver leave.
- Benefits navigation and retirement‑planning resources.
Conflict of Interest Policy
brighthush upholds the highest standards of integrity and transparency. We do not consider applications from individuals who are currently employed by organizations that are customers of brighthush, where they hold positions that could influence purchasing decisions regarding our products or services. If you fall under this category, we appreciate your understanding and encourage you to remain a valued customer.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Ready to Make an Impact?
If you are a hands‑on technical professional with a passion for education, a knack for building relationships, and a drive to help schools unlock the full potential of STEM and CTE equipment, we want to hear from you. Join brighthush’s ProTech Crew and become the trusted partner that educators rely on to bring cutting‑edge technology into the classroom.