Seasonal Customer Service Support Representative – Claims Data Entry & Customer Care Specialist (Remote)

About brighthush and the Insurance Landscape

brighthush has been a trusted name in the property and casualty insurance sector since 1848. With a rich heritage of delivering innovative risk solutions, brighthush serves a diverse portfolio of commercial, personal, surety, and specialty lines across the United States and through the Lloyd’s of London Syndicate 1200. As a mutual insurance company, brighthush prides itself on a collaborative culture, a commitment to customer excellence, and a forward‑thinking approach to technology and data.

In a rapidly evolving industry, brighthush is dedicated to harnessing cutting‑edge technology to streamline claims processing, enhance customer experience, and protect the communities we serve. Whether you are a seasoned professional or a motivated newcomer, you will find a place at brighthush where your contributions directly impact the lives of policyholders and the success of the organization.

Why Join brighthush as a Seasonal Customer Service Support Representative?

As a Seasonal Customer Service Support Representative, you will be the first line of support for our claims team, ensuring that every First Notice of Loss (FNOL) is captured accurately and efficiently. This role is perfect for individuals who thrive in fast‑paced environments, enjoy meticulous data work, and are passionate about delivering outstanding customer service. Working remotely, you will have the flexibility to balance your professional responsibilities with personal commitments while contributing to a mission‑driven organization.

Key Responsibilities

• FNOL Data Entry – Accurately enter First Notice of Loss information for all lines of business into ClaimCenter, following established guidelines and quality standards.
• Claims Capture Research – Investigate and resolve unidentified claims documents within Claims Capture, ensuring completeness and compliance with service level agreements.
• Email & Phone Support – Respond promptly to claims-related inquiries from customers, claims personnel, and internal stakeholders via email and phone, maintaining a high level of professionalism and empathy.
• Inbox Management – Monitor and manage the Customer Care Center (CCC) email inbox throughout the day, ensuring timely responses and escalation when necessary.
• Process Improvement – Continuously develop a deep understanding of FNOL processes, ClaimCenter functionalities, and related procedures to identify opportunities for efficiency gains.
• Collaboration – Work closely with claims adjusters, underwriters, and IT support to resolve data discrepancies and improve overall claims workflow.
• Quality Assurance – Perform regular audits of entered data, correct errors, and maintain documentation to support audit and compliance requirements.
• Documentation & Reporting – Prepare daily and weekly reports on FNOL volume, processing times, and any outstanding issues for management review.

Essential Qualifications

• Minimum of 1 year of experience in a contact center or customer service environment.
• Proven data entry skills with a strong focus on accuracy and attention to detail.
• Excellent oral and written communication abilities, with the capacity to convey complex information clearly.
• Proficiency in using enterprise software, office equipment, and standard productivity suites (e.g., Microsoft Office, Outlook).
• Basic mathematical aptitude for handling numeric data and calculations.
• Strong organizational skills, demonstrated through the ability to manage multiple tasks and deadlines.
• High School Diploma, General Education Diploma (GED), or equivalent experience.

Preferred Qualifications

• Experience with insurance claim systems such as ClaimCenter or similar platforms.
• Familiarity with claims capture and document management processes.
• Knowledge of insurance terminology and industry best practices.
• Previous exposure to a remote work environment and self‑management of time and priorities.
• Experience with customer relationship management (CRM) tools.

Core Skills & Competencies

• Time Management – Ability to prioritize tasks and meet strict service level agreements.
• Data Accuracy & Integrity – Commitment to maintaining high data quality standards.
• Enterprise Software Proficiency – Comfortable navigating complex software systems.
• Conflict Resolution – Skilled at de‑escalating customer concerns and finding mutually beneficial solutions.
• Active Listening – Attentive to customer needs and internal stakeholder requirements.
• Analytical Thinking – Capable of identifying patterns, troubleshooting issues, and proposing improvements.
• Customer Service Orientation – Passionate about delivering exceptional service and building trust.
• Team Collaboration – Works effectively with cross‑functional teams to achieve shared goals.
• Adaptability & Learning Agility – Quickly learns new processes, tools, and industry developments.

Career Growth & Learning Opportunities

While this is a seasonal role, brighthush values long‑term talent development. Successful seasonal representatives may be considered for full‑time positions in claims support, data analytics, or customer experience teams. Throughout your tenure, you will have access to:

• On‑the‑job training modules covering ClaimCenter, Claims Capture, and industry regulations.
• Mentorship from experienced claims professionals and senior analysts.
• Cross‑departmental shadowing to broaden your understanding of the insurance value chain.
• Access to brighthush’s learning portal, featuring courses on data management, customer service excellence, and emerging insurance technologies.
• Opportunities to contribute to process improvement initiatives and innovation projects.

Work Environment & Company Culture at brighthush

brighthush fosters a culture of inclusivity, transparency, and continuous improvement. As a remote employee, you will enjoy:

• Flexible working hours that accommodate your personal schedule.
• A supportive virtual team environment with regular check‑ins and collaborative tools.
• Recognition programs that celebrate individual and team achievements.
• Commitment to work‑life balance, with resources for mental health and wellness.
• Regular virtual town halls and knowledge‑sharing sessions to keep you connected to the broader organization.

Compensation, Perks, and Benefits

For this seasonal position, the hourly rate is $17.00, with the potential for overtime based on workload and performance. While the role is seasonal, brighthush offers a comprehensive benefits package for full‑time employees, including:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Professional development stipend.
• Employee assistance program and wellness resources.
• Access to a robust internal learning platform.

Seasonal employees will receive a prorated benefits summary and may be eligible for certain benefits during the employment period, depending on company policy.

How to Apply

Ready to bring your customer service expertise and data precision to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply To This Job

Join brighthush – Where Your Work Makes a Difference

At brighthush, every claim processed and every customer interaction contributes to a safer, more resilient community. As a Seasonal Customer Service Support Representative, you will play a pivotal role in ensuring that policyholders receive timely, accurate, and compassionate service. If you are a detail‑oriented, customer‑centric professional who thrives in a dynamic, remote setting, we invite you to apply today and become part of a legacy of excellence that spans over 175 years.