Senior Bilingual Customer Service Representative – Remote, Arizona – Outreach & Preventative Health Scheduling

About brighthush

At brighthush, we’re redefining the future of health care by simplifying the experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that every individual—regardless of race, gender, sexuality, age, location, or income—deserves the opportunity to live their healthiest life. By leveraging technology, data, and a compassionate workforce, we’re building a health care system that is more responsive, affordable, and optimized for the needs of today’s diverse populations.

Why Join brighthush?

As a Senior Bilingual Customer Service Representative, you’ll be at the frontline of our outreach initiatives, connecting Medicaid members with preventive health services and ensuring they receive the care they need. This role offers:

• Full‑time, remote work from anywhere in Arizona with flexible scheduling.
• Competitive hourly pay ranging from $18 to $32, based on experience and performance.
• A comprehensive benefits package that includes health, dental, vision, 401(k) with company match, and an equity stock purchase plan.
• Ongoing training and professional development to help you grow into higher‑level roles.
• A culture that values diversity, inclusion, sustainability, and continuous improvement.

Key Responsibilities

As a Senior Bilingual Customer Service Representative, you will:

• Proactively reach out to Medicaid members to identify their preventive health needs and schedule appointments with assigned doctors.
• Make outbound calls in a high‑volume environment, ensuring each interaction is courteous, accurate, and compliant with privacy regulations.
• Assist members with transportation logistics when necessary, ensuring they can attend scheduled appointments.
• Maintain meticulous, real‑time documentation of all member interactions, appointments, and follow‑ups.
• Meet or exceed daily, monthly, and quarterly productivity targets, while maintaining high quality and compliance standards.
• Collaborate with fellow representatives and cross‑functional teams to resolve complex member inquiries and improve service processes.
• Participate in continuous quality improvement initiatives, providing feedback on workflow enhancements and best practices.
• Serve as a resource and mentor for junior team members, sharing knowledge and fostering a supportive team environment.
• Handle ad‑hoc projects and special assignments as directed by leadership.

Essential Qualifications

• High School Diploma, GED, or equivalent work experience.
• Minimum of 1 year of customer service experience in a high‑volume, outbound call environment.
• Fluency in both English and Spanish, with strong verbal and written communication skills in both languages.
• Proficiency with Windows PC applications and the ability to quickly learn new, complex software systems.
• Strong organizational skills, capable of managing multiple tasks simultaneously while maintaining accuracy.
• Ability to work full‑time (40 hours per week) Monday‑Friday, 8:00 am–5:00 pm Arizona Time Zone, with occasional overtime as needed.
• Valid Arizona driver’s license and reliable transportation (if required for on‑site visits).
• Commitment to brighthush’s Telecommuter Policy, ensuring a dedicated, secure workspace and high‑speed internet connection.

Preferred Qualifications

• Experience in pediatric medical office settings.
• Background in the managed health care industry.
• Knowledge of EPSDT (Early and Periodic Screening, Diagnostic, and Treatment) services.
• Experience with Medicaid or other public health programs.

Skills & Competencies

• Exceptional customer‑centric mindset with a passion for helping others.
• Strong problem‑solving abilities and a proactive approach to identifying member needs.
• Excellent time‑management skills, with a proven track record of meeting productivity targets.
• Adaptability to evolving processes, technology, and regulatory requirements.
• Team‑player attitude, with the ability to collaborate across departments and mentor peers.
• High emotional intelligence, enabling you to build rapport quickly and respond compassionately to diverse member populations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Representative, you will have access to:

• Structured onboarding and ongoing training programs covering clinical knowledge, compliance, and advanced customer service techniques.
• Mentorship from experienced leaders who will guide your professional development.
• Opportunities to transition into supervisory, quality assurance, or program management roles.
• Access to industry conferences, webinars, and certifications that enhance your skill set.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational objectives.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and impact. Our remote workforce enjoys:

• Flexible work hours that accommodate personal commitments while ensuring coverage of critical outreach periods.
• A collaborative virtual environment with daily huddles, real‑time chat, and shared knowledge bases.
• Recognition programs that celebrate outstanding performance, teamwork, and community impact.
• Commitment to sustainability, with initiatives that reduce our carbon footprint and support local communities.
• Regular virtual social events and wellness programs that promote work‑life balance.

Compensation & Benefits

Our compensation package is designed to reward performance, support well‑being, and encourage long‑term commitment:

• Hourly pay range: $18–$32, based on experience, performance, and market conditions.
• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) plan with company match and a robust equity stock purchase program.
• Paid time off, holidays, and sick leave.
• Employee assistance program, mental health resources, and wellness stipends.
• Professional development budget and tuition reimbursement for relevant certifications.

How to Apply

If you are ready to make a tangible difference in the lives of millions, we encourage you to apply today. Join brighthush and help us build the health care system of tomorrow—more responsive, affordable, and optimized for every community.

Apply to brighthush

Our Commitment to Diversity & Inclusion

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Drug‑Free Workplace

brighthush maintains a drug‑free workplace. Candidates are required to pass a drug test prior to employment.