Experienced Customer Support Specialist – Digital Health, Remote, Part‑Time or Internship, German Language Required

About brighthush

brighthush is a pioneering digital health platform that empowers individuals to achieve sustainable weight management through evidence‑based, medically supervised programs. Leveraging cutting‑edge technology, personalized coaching, and a robust data‑driven approach, we help our participants reach their health goals while ensuring safety, compliance, and a seamless user experience. Our mission is simple yet profound: to make high‑quality health support accessible, affordable, and engaging for everyone, regardless of location or background.

Why Join brighthush?

• Impactful Work – Every interaction you have with a participant directly contributes to their journey toward better health.
• Flexible Schedule – Whether you’re a student, a working professional, or simply looking for a part‑time role, our shift structure accommodates your lifestyle.
• Remote‑First Culture – Work from the comfort of your home or any location within Germany, with full support from our digital collaboration tools.
• Growth & Learning – Access to continuous training, mentorship, and the opportunity to advance into senior support, product, or clinical roles.
• Diverse & Inclusive Environment – We celebrate diversity, encourage open dialogue, and foster a culture where every voice is heard.

Key Responsibilities

• Provide timely, empathetic, and accurate responses to participant inquiries via Superchat, WhatsApp, and email.
• Document all interactions meticulously in our CRM, ensuring data integrity and compliance with health regulations.
• Coordinate with clinical and coaching teams to schedule check‑ins, follow‑ups, and medical appointments.
• Identify and flag potential health concerns or red flags, escalating them to the appropriate medical staff.
• Maintain a high level of product knowledge to guide participants through our digital tools and resources.
• Contribute to the continuous improvement of support processes by sharing feedback and best practices.
• Adhere to all company policies, data protection regulations, and industry standards.

Essential Qualifications

• Fluent German (written and spoken) – All participant communication is conducted in German, requiring clear and professional language skills.
• Experience in customer service, technical support, or a related field – Demonstrated ability to handle inquiries with patience and precision.
• Strong organizational skills – Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Comfortable with digital communication tools – Familiarity with chat platforms, email clients, and basic CRM usage.
• High level of empathy and active listening – Essential for building trust and rapport with participants navigating health challenges.
• Reliability and punctuality – Availability for fixed morning and evening shifts as per the schedule.
• Basic understanding of health and wellness concepts – A foundation in medical terminology or health coaching is a plus.

Preferred Qualifications

• Previous experience in the digital health or telemedicine sector.
• Knowledge of GDPR and data protection best practices.
• Experience with ticketing systems or advanced CRM platforms.
• Multilingual capabilities – proficiency in English or other EU languages.
• Background in nutrition, fitness, or behavioral science.

Skills & Competencies

• Excellent written and verbal communication.
• Problem‑solving mindset with a proactive approach.
• Adaptability to evolving processes and technologies.
• Team collaboration – ability to work seamlessly with cross‑functional teams.
• Attention to detail and a commitment to quality.
• Time‑management skills – balancing multiple conversations and tasks simultaneously.

Tools & Technologies

• Superchat – our primary real‑time messaging platform.
• WhatsApp Business – for participant outreach and support.
• Email – for formal communication and documentation.
• CRM system – for logging interactions, tracking progress, and ensuring compliance.
• Collaboration tools – Slack, Microsoft Teams, or equivalent for internal communication.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you’ll have the chance to:

• Advance into senior support or team lead roles, managing a small squad of support agents.
• Transition into product management or user experience, leveraging your frontline insights.
• Explore clinical or coaching pathways with our partnership programs and certifications.
• Participate in quarterly learning sessions, webinars, and workshops covering health science, customer psychology, and technology trends.
• Earn performance‑based bonuses and recognition awards that celebrate your contributions.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote‑first model means you’ll enjoy:

• Flexible work hours that fit your personal commitments.
• Regular virtual town halls and team‑building activities.
• A supportive onboarding program that equips you with the tools and knowledge you need to succeed.
• Access to a digital wellness hub, including guided meditations, fitness challenges, and nutrition tips.
• Open channels for feedback, ensuring your voice shapes the future of our support services.

Compensation & Benefits

We offer a competitive hourly rate that translates to an annual salary of approximately EUR 41,600 for full‑time equivalents. In addition to base pay, you’ll receive:

• Health and wellness stipend – a monthly allowance to support your personal well‑being.
• Professional development budget – covering courses, certifications, and conference attendance.
• Flexible vacation policy – accrue days based on your hours worked.
• Remote work stipend – reimbursement for home office equipment and internet costs.
• Employee referral bonus – reward for bringing talented peers into the brighthush family.

How to Apply

Ready to make a difference in people’s lives while building a rewarding career? Submit your application through our hiring portal and join the brighthush team today.