Experienced Czech‑Speaking Customer Support Specialist – Remote from Athens, Greece – Travel & Booking Assistance
Join brighthush as a Remote Czech‑Speaking Customer Support Specialist
Imagine a career that blends your passion for customer service with the sun‑kissed charm of Greece. At brighthush, we’re redefining travel support by empowering our team to deliver world‑class assistance from the comfort of their own homes—whether that’s a cozy apartment in Athens or a seaside villa in the Cyclades. If you’re fluent in Czech and English, love helping people navigate the intricacies of travel bookings, and crave the flexibility of remote work, we want you on our team.
Why brighthush?
- Global Reach, Local Touch: We serve millions of travelers worldwide, but our focus is on delivering personalized, culturally sensitive support. Your Czech language skills will be the bridge that connects our European customers to seamless travel experiences.
- Remote‑First Culture: Work from anywhere in Greece—no commute, no office walls. We provide the tools and support you need to stay connected, productive, and engaged.
- Professional Growth: From customer support to product management, our career paths are designed to let you explore new roles and develop new skills.
- Inclusive Community: Diversity is at the heart of brighthush. We celebrate different backgrounds, languages, and perspectives, fostering an environment where everyone can thrive.
Key Responsibilities
As a Czech‑speaking Customer Support Specialist, you will be the frontline of our customer experience, ensuring every traveler feels heard, understood, and satisfied. Your day‑to‑day tasks will include:
- Ticket Management: Resolve booking‑related inquiries, from seat selection to itinerary changes, using our ticketing system.
- Multilingual Communication: Provide clear, concise, and empathetic responses in Czech and English, adapting tone to match each customer’s needs.
- Issue Escalation: Identify complex problems that require higher‑level intervention and route them appropriately while keeping the customer informed.
- Documentation & Knowledge Base: Log all interactions accurately, update FAQs, and contribute to our internal knowledge base to improve team efficiency.
- Process Improvement: Offer feedback on common pain points and suggest enhancements to our booking workflows.
- Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.
Essential Qualifications
- Fluency in Czech and English (both written and spoken).
- Minimum of 1 year of customer support experience, preferably in the travel or hospitality sector.
- Strong problem‑solving skills and the ability to remain calm under pressure.
- Proficiency with customer support software (e.g., Zendesk, Freshdesk) and basic CRM tools.
- Valid EU residency or work authorization to operate from Greece.
- Reliable high‑speed internet connection and a quiet workspace.
Preferred Qualifications
- Experience with travel booking systems (e.g., Amadeus, Sabre, or similar).
- Knowledge of other European languages (e.g., German, Polish, or Spanish).
- Previous remote work experience and familiarity with virtual collaboration tools (Slack, Microsoft Teams).
- Customer‑centric mindset with a track record of exceeding satisfaction metrics.
- Basic understanding of Greek culture and customs to enrich customer interactions.
Skills & Competencies
- Communication: Articulate complex information clearly and adapt tone to diverse audiences.
- Empathy: Understand customer emotions and respond with genuine care.
- Technical Aptitude: Quickly learn new software and troubleshoot basic technical issues.
- Time Management: Prioritize tasks, manage multiple tickets simultaneously, and meet deadlines.
- Team Collaboration: Work effectively with cross‑functional teams (sales, product, engineering).
- Continuous Learning: Stay updated on industry trends, product updates, and customer service best practices.
Career Growth & Learning Opportunities
At brighthush, we believe that your career should evolve with you. As a Customer Support Specialist, you’ll have access to:
- Mentorship programs pairing you with senior leaders in customer experience.
- Internal training modules covering advanced booking systems, conflict resolution, and data analytics.
- Cross‑departmental shadowing to explore roles in product management, marketing, or operations.
- Annual skill‑development stipend for courses, certifications, or conferences.
- Clear promotion pathways to Senior Support Agent, Team Lead, or Customer Success Manager.
Work Environment & Company Culture
Remote work at brighthush isn’t just about flexibility—it’s about creating a vibrant, supportive community. We foster:
- Regular Virtual Meet‑ups: Weekly team huddles, monthly town halls, and quarterly virtual retreats.
- Inclusive Policies: Flexible holiday schedules, parental leave, and mental health resources.
- Community Engagement: Volunteer opportunities and partnerships with local NGOs in Greece.
- Access to a digital wellness platform offering meditation, fitness, and nutrition guidance.
Compensation, Perks, and Benefits
While specific figures may vary based on experience, we offer a competitive salary package that includes:
- Base salary commensurate with market rates for remote customer support roles.
- Performance‑based bonuses tied to customer satisfaction and resolution metrics.
- Health and dental insurance coverage for you and your dependents.
- Paid time off, including vacation, sick leave, and personal days.
- Annual stipend for home office equipment and high‑speed internet upgrades.
- Employee discount program for travel bookings and partner services.
How to Apply
Ready to bring your language skills and customer‑first mindset to brighthush? Submit your resume and a brief cover letter explaining why you’re the perfect fit for this role. We’re excited to learn how you’ll help our Czech‑speaking travelers enjoy seamless journeys from the heart of Greece.