Seasoned Virtual Assistant – Home Services Operations & CRM Specialist for Rapidly Growing Brighthush

About Brighthush

Brighthush is a forward‑thinking home‑services powerhouse that delivers top‑tier solutions across HVAC, plumbing, electrical, and construction sectors. With a mission to blend cutting‑edge technology with exceptional customer care, we empower homeowners to maintain, upgrade, and protect their most valuable asset—home. Our team thrives on collaboration, innovation, and a relentless commitment to quality, and we’re looking for a dynamic Virtual Assistant to join our remote crew and help us scale even faster.

Why Brighthush?

• Remote‑First Culture: Work from anywhere with a reliable internet connection and a professional workspace.
• Fast‑Paced Growth: Be part of a company that’s expanding its service footprint and digital presence.
• Professional Development: Access to training, webinars, and mentorship to sharpen your skills.
• Competitive Compensation: A full‑time salary that reflects your experience, plus performance bonuses.
• Comprehensive Benefits: Health, dental, vision, and a 401(k) plan with company match.
• Inclusive Environment: Diversity, equity, and inclusion are core to our values.

Position Overview

As Brighthush’s Virtual Assistant – Home Services Operations, you will be the linchpin that keeps our customer journeys smooth, our sales pipeline humming, and our marketing voice consistent. You’ll own a broad spectrum of responsibilities, from CRM mastery to customer support, sales follow‑up, and social media coordination. Your ability to work independently, make sound decisions, and communicate with confidence will be essential to driving our business forward.

Key Responsibilities

CRM & Job Management

• Enter, update, and maintain accurate customer, job, and sales data in Jobber.
• Create and update customer profiles, job records, notes, appointments, and follow‑up activities.
• Track leads as they move through the sales and service pipeline, ensuring no opportunity slips through.
• Monitor open estimates, pending jobs, customer requests, and incomplete follow‑ups.
• Keep CRM records organized, current, and free of duplicates or incomplete entries.
• Assist with scheduling, rescheduling, and coordinating service appointments.
• Generate basic reports on leads, jobs, sales activities, and performance metrics.
• Identify overdue tasks or missed follow‑ups and take appropriate action.

Customer Service & Communication

• Answer inbound calls and respond professionally to customer inquiries.
• Communicate with customers via phone, email, text, and approved digital channels.
• Assist customers with scheduling, appointment updates, and general service information.
• Follow up with customers regarding estimates, appointments, incomplete requests, and service needs.
• Maintain a professional, helpful, and consistent customer experience.
• Document all important customer communication accurately in the CRM.
• Escalate urgent, technical, or sensitive concerns to the appropriate team member.
• Respond to customer concerns with patience, sound judgment, and a solution‑focused approach.

Sales & Lead Follow‑Up

• Contact new and existing leads through outbound calls, email, and text.
• Follow up on open estimates and unconverted opportunities.
• Maintain consistent communication with prospects throughout the sales process.
• Re‑engage previous customers and inactive leads.
• Track the status and outcome of every follow‑up attempt.
• Identify opportunities for additional services when appropriate.
• Support cold‑calling and other outbound business‑development efforts.
• Ensure leads are not lost due to delayed or incomplete follow‑up.

Social Media & Marketing Support

• Schedule pre‑approved posts and updates across social media platforms.
• Monitor messages, comments, mentions, and other audience activity.
• Provide timely, professional, and on‑brand responses when appropriate.
• Assist with responding to online reviews and general customer feedback.
• Create and edit simple graphics, promotional materials, and social media content.
• Support basic marketing campaigns and customer outreach.
• Maintain consistency in Brighthush’s brand voice and visual presentation.
• Proofread content before publication to ensure accuracy and professionalism.
• Track basic engagement and campaign activity when requested.

Administrative & Operational Support

• Maintain organized digital records, spreadsheets, documents, and calendars.
• Track outstanding tasks and follow through until they are completed.
• Assist with internal communication and coordination between team members.
• Document processes and improve recurring workflows.
• Identify operational gaps and recommend practical solutions.
• Prioritize responsibilities based on urgency and business impact.
• Take initiative when tasks require attention instead of waiting to be directed.
• Support additional administrative and operational needs as the business grows.

Leadership & Ownership

• Take responsibility for assigned workflows and ensure nothing falls through the cracks.
• Communicate proactively about delays, concerns, and incomplete information.
• Coordinate tasks and follow up with other team members when needed.
• Demonstrate leadership, accountability, and strong decision‑making.
• Use common sense and good judgment when handling unfamiliar situations.
• Look for ways to improve organization, customer service, and team efficiency.
• Work independently while remaining responsive and collaborative.

Required Qualifications

• Previous experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or similar remote professional.
• Experience supporting a home‑services, field‑service, or appointment‑based business.
• Proficiency with Jobber or a comparable CRM or field‑service platform.
• Strong spoken and written English.
• Excellent customer‑service and phone communication skills.
• Experience communicating directly with customers.
• Strong organizational and time‑management abilities.
• Ability to prioritize independently and meet deadlines.
• High attention to detail and accurate data‑entry skills.
• Strong follow‑through and personal accountability.
• Self‑motivated, adaptable, dependable, and comfortable taking initiative.
• Ability to solve routine problems using good judgment and common sense.
• Reliable internet connection and a professional remote workspace.

Technical Proficiency

Comfortable using:

• Jobber or similar CRM and field‑service software.
• Facebook, Instagram, and other social media platforms.
• Canva or similar basic graphic‑design tools.
• Google Workspace or Microsoft Office.
• Spreadsheets, calendars, email, and shared documents.
• Internal communication tools such as Slack or similar platforms.
• Phone, text, and customer‑communication systems.

Preferred Qualifications

• Experience with garage‑door, HVAC, plumbing, electrical, construction, or other home‑services businesses.
• Cold‑calling or outbound sales experience.
• Lead nurturing and sales‑pipeline management experience.
• Social media management or digital‑marketing experience.
• Basic graphic‑design or content‑creation experience.
• Experience responding to online reviews.
• Team leadership, task coordination, or workflow‑management experience.

Ideal Candidate Profile

The ideal candidate is a seasoned professional who thrives in a fast‑paced, remote environment. You’re resourceful, dependable, and possess a proactive mindset that eliminates the need for constant supervision. Your communication skills are top‑notch, and you can seamlessly juggle CRM updates, customer interactions, sales follow‑ups, and marketing tasks—all while maintaining a high level of accuracy and organization.

What Brighthush Offers

• Competitive Salary: Reflective of your experience and the value you bring.
• Performance Bonuses: Earn extra rewards for exceeding targets.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Savings: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Growth: Access to courses, certifications, and conferences.
• Flexible Schedule: Work during Eastern Time business hours with the freedom to manage your own time.
• Remote Work: Work from anywhere with a reliable internet connection.
• Inclusive Culture: A supportive, collaborative team that values diversity.

How to Apply

Ready to bring your expertise to Brighthush and help us elevate the home‑services experience? Submit your resume, a brief cover letter highlighting your relevant experience, and any portfolio pieces that showcase your CRM, customer service, or marketing skills. We’re excited to learn how you can contribute to our mission of delivering exceptional service to homeowners nationwide.

Join Brighthush Today

At Brighthush, you’ll be part of a forward‑thinking team that values initiative, accountability, and continuous improvement. If you’re a seasoned Virtual Assistant who can own a wide range of responsibilities and drive results in a dynamic environment, we want to hear from you. Apply now and help us shape the future of home‑services excellence.