Customer Operations Representative – brighthush Animal Nutrition – Midwest Region – Phone & Email Support

About brighthush

brighthush is a leading innovator in the animal nutrition industry, dedicated to delivering science‑backed solutions that enhance the health and well‑performance of pets and livestock worldwide. With a heritage rooted in research, quality, and a passion for animal welfare, brighthush has grown into a global brand trusted by veterinarians, farmers, and pet owners alike. Our mission is simple: to provide nutrition that fuels life, supports well‑being, and inspires confidence in the communities we serve.

Operating from a network of state‑of‑the‑art facilities across the United States, brighthush is committed to sustainability, ethical sourcing, and continuous improvement. We pride ourselves on a culture that values collaboration, curiosity, and the relentless pursuit of excellence. Our employees are the heart of our success, and we invest heavily in their professional growth, well‑being, and career satisfaction.

Position Overview

We are seeking a highly motivated Customer Operations Representative to join our Midwest Region team. This full‑time role will serve as the primary point of contact for customers across Missouri, Iowa, Minnesota, Wisconsin, and Illinois, handling orders, inquiries, and service requests via phone, email, and fax. The ideal candidate will be located within one of these five states and will thrive in a fast‑paced, customer‑centric environment.

As a member of the brighthush customer operations family, you will play a pivotal role in ensuring that every customer interaction reflects our brand’s commitment to quality, integrity, and exceptional service. Your work will directly influence customer satisfaction, loyalty, and the overall success of our business.

Key Responsibilities

Order Management & Fulfillment

• Receive, process, and track customer orders from entry to invoicing, ensuring accuracy and timeliness.
• Collaborate with cross‑functional teams—including Sales, Warehouse, and Finance—to resolve order discrepancies and expedite delivery.
• Maintain detailed order records in our enterprise systems, ensuring data integrity and compliance with internal controls.
• Identify and resolve fulfillment issues proactively, minimizing impact on customer experience.

Customer Relationship Management

• Serve as the first line of support for all customer inquiries, providing clear, courteous, and accurate information.
• Build and nurture long‑term relationships with key accounts, anticipating needs and offering proactive solutions.
• Escalate complex issues to appropriate stakeholders while maintaining ownership of the resolution process.
• Document all interactions in Salesforce, ensuring that every touchpoint is captured for future reference and analysis.

Problem Solving & Decision Making

• Analyze root causes of recurring customer issues and propose process improvements.
• Make informed decisions that balance customer satisfaction with business objectives, such as cost control and quality standards.
• Coordinate with cross‑functional teams to implement corrective actions and monitor effectiveness.
• Maintain a proactive mindset, anticipating potential challenges and mitigating risks before they impact customers.

System & Technical Proficiency

• Operate within multiple systems, including Salesforce, JDE E1, and SAP, to manage customer data and service requests.
• Leverage system analytics to identify trends, forecast demand, and support strategic decision making.
• Provide training and support to peers on system usage and best practices.
• Ensure data security and compliance with company policies and regulatory requirements.

Essential Qualifications

• High School Diploma or GED.
• 2–4 years of customer service experience in a fast‑paced, high‑volume environment.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Strong verbal and written communication skills.
• Ability to work any shift within the 7:00 am–4:30 pm CST business window.
• Excellent organizational skills and meticulous attention to detail.
• Comfortable managing conflict while maintaining integrity and quality of work.

Preferred Qualifications

• Bachelor’s degree in Business, Communications, Agriculture, or a related field.
• Experience with SAP and advanced Excel functions.
• Prior exposure to the animal nutrition or ag‑tech industry.
• Demonstrated ability to prioritize, plan, and deliver results in a dynamic setting.
• Experience in process improvement initiatives and continuous improvement methodologies.

Skills & Competencies

• Customer‑first mindset with a genuine passion for animal welfare.
• Strong analytical and problem‑solving abilities.
• Effective collaboration and teamwork across multiple departments.
• Adaptability to changing priorities and evolving customer needs.
• High level of professionalism, poise, and empathy in all interactions.
• Proactive communication and negotiation skills.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Operations Representative, you will have access to a variety of development programs, including:

• On‑the‑job training with seasoned mentors.
• Leadership development workshops focused on communication, decision making, and strategic thinking.
• Cross‑functional rotations that expose you to Sales, Supply Chain, and Product Development.
• Access to online learning platforms covering industry trends, technology, and soft skills.
• Clear career pathways to roles such as Senior Customer Operations Specialist, Operations Manager, or Business Analyst.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and supportive workplace where every voice is heard. Our culture is built on the following pillars:

• Integrity: We uphold the highest ethical standards in all our interactions.
• Innovation: Continuous improvement and creative problem solving are encouraged.
• Teamwork: We celebrate collective achievements and support one another’s growth.
• Well‑being: We provide resources for physical, mental, and financial health.
• Diversity & Inclusion: We value diverse perspectives and strive to create an inclusive environment.

Compensation & Benefits

While the hourly rate for this position ranges from $20–$24, most candidates are offered a rate near the midpoint of the range based on experience and qualifications. In addition to competitive pay, brighthush offers a comprehensive benefits package for full‑time employees, including:

• Health, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• Employee assistance programs and well‑being resources.
• Educational assistance and tuition reimbursement.
• Employee development programs and leadership training.

Part‑time employees receive prorated PTO, holiday pay, and access to select benefits, ensuring that all team members feel valued and supported.

How to Apply

Ready to join a team that is redefining animal nutrition and making a tangible difference in the lives of pets and farmers? Submit your application through our career portal or click the link below to begin your journey with brighthush.

Apply to This Job

Closing Statement

At brighthush, we are more than a company; we are a community of passionate individuals dedicated to improving animal health and supporting the people who care for them. If you are a customer‑centric professional with a strong work ethic, a love for animals, and a desire to grow within a forward‑thinking organization, we want to hear from you. Join us and help shape the future of animal nutrition while advancing your career in a supportive, dynamic environment.