Multilingual Italian Customer Support Specialist – Remote Technical Support & Troubleshooting – Join brighthush’s Global IT Solutions Team

About brighthush

brighthush is a leading global provider of innovative computing and IT solutions that empower businesses and consumers worldwide. With a legacy of excellence spanning decades, brighthush delivers cutting‑edge hardware, software, and services that help organizations thrive in an increasingly digital world. Our culture is built on collaboration, curiosity, and a relentless commitment to customer success. Whether you’re a seasoned tech professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of technology.

Why This Role Is a Game‑Changer

Imagine working from the comfort of your own home in Greece while connecting with users across the globe. As an Italian‑speaking Technical Support Agent, you’ll be the frontline hero for brighthush’s Italian‑speaking customers, ensuring they receive swift, accurate, and friendly assistance for all their hardware and software needs. This role blends the flexibility of remote work with the excitement of solving real‑world tech challenges, all while contributing to a brand that is synonymous with quality and reliability.

Role Overview

Position: Italian Customer Service Representative – Technical Support (Remote) Location: 100% Remote – Greece (any city) Team: Global Customer Support – Italian Language Division Reporting to: Technical Support Manager, Italian Division

Key Responsibilities

• Provide first‑line technical support to Italian‑speaking customers via phone, chat, and email, addressing inquiries related to laptops, desktops, peripherals, and associated software.
• Diagnose and troubleshoot hardware and software issues using structured problem‑solving methodologies, guiding users step‑by‑step through resolution processes.
• Escalate complex or unresolved issues to higher‑level support teams while ensuring clear documentation and follow‑up.
• Coordinate warranty claims, product returns, and replacement orders, ensuring compliance with brighthush’s policies and procedures.
• Maintain meticulous, real‑time records of all customer interactions in the company’s CRM system, documenting troubleshooting steps, solutions, and follow‑up actions in English.
• Collaborate with cross‑functional teams (Product, Engineering, Quality Assurance) to relay customer feedback and contribute to continuous improvement initiatives.
• Participate in ongoing training and certification programs to stay current with the latest product releases, industry trends, and support best practices.
• Adhere to brighthush’s quality standards, response time metrics, and customer satisfaction targets.
• Actively promote brighthush’s brand values and customer‑centric culture in every interaction.

Essential Qualifications

• Native or near‑native proficiency in Italian (C1/C2 level) and strong written and spoken English (B2 or higher).
• Minimum 1–2 years of experience in a technical support or customer service role, preferably within the IT or electronics industry.
• Solid understanding of computer hardware components (CPU, GPU, RAM, storage, peripherals) and common operating systems (Windows, macOS, Linux).
• Excellent problem‑solving skills, with the ability to think logically and guide users through complex troubleshooting steps.
• Strong interpersonal skills, including empathy, patience, and the ability to communicate technical information in a clear, concise manner.
• Valid EU passport or legal right to work in Greece.
• Reliable high‑speed internet connection and a quiet, dedicated workspace suitable for remote work.
• Experience with CRM systems (e.g., Zendesk, Salesforce) and remote support tools (e.g., TeamViewer, Remote Desktop).

Preferred Qualifications

• Previous experience supporting a global brand or enterprise‑grade hardware products.
• Knowledge of additional languages (e.g., English, French, Spanish) is a plus.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
• Familiarity with ITIL service management principles.
• Experience with remote onboarding and virtual collaboration tools (Zoom, Teams).

Skills & Competencies

• Technical Acumen: Ability to quickly understand and explain hardware and software concepts to non‑technical users.
• Communication: Clear, concise, and professional communication in both Italian and English.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into positive experiences.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with changing priorities.
• Collaboration: Willingness to work closely with teammates across time zones and disciplines.
• Time Management: Ability to juggle multiple support tickets while meeting SLA targets.
• Continuous Learning: Eagerness to stay updated on product releases, industry trends, and new support tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Technical Support Agent, you’ll have access to:

• Structured learning paths, including product training modules, technical certifications, and soft‑skill workshops.
• Mentorship programs pairing you with senior support engineers and product specialists.
• Clear career ladders: from Support Specialist to Senior Support Engineer, Technical Account Manager, or Product Support Lead.
• Cross‑functional project assignments that expose you to product development, quality assurance, and customer success initiatives.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in Greece with a fully equipped home‑office kit delivered to your doorstep.
• Collaborative Spirit: Regular virtual team huddles, knowledge‑sharing sessions, and informal coffee chats across time zones.
• Employee Well‑Being: Access to wellness programs, mental health resources, and a generous paid time off policy.
• Community Impact: Opportunities to participate in tech‑education outreach and sustainability initiatives.
• Recognition & Rewards: Performance bonuses, peer‑to‑peer recognition, and annual awards for outstanding contributions.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary with 14 monthly payments (including a 13th month bonus).
• Performance‑based bonuses tied to customer satisfaction and support metrics.
• Full relocation support: flight ticket reimbursement, temporary accommodation, and assistance with local administrative tasks (tax and social security registration).
• Comprehensive health insurance coverage for you and your dependents.
• Annual professional development stipend for certifications, courses, or conferences.
• Technology stipend for upgrading home‑office equipment (monitor, headset, ergonomic accessories).
• Paid parental leave and flexible working hours to accommodate family commitments.
• Employee referral program with attractive rewards.

How to Apply

Ready to join a global team that values your expertise and offers a flexible, rewarding career? Submit your English CV and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to learn how your passion for technology and customer service can elevate the experience of our Italian‑speaking customers.

Click the link below to apply directly through our recruitment portal. If you know someone who would thrive in this role, feel free to share the opportunity!

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Join brighthush Today

At brighthush, we believe that great technology is built by great people. If you’re ready to bring your technical expertise, customer‑first mindset, and Italian language skills to a global brand, we want to hear from you. Apply now and start your journey toward a fulfilling, flexible, and impactful career.