Experienced Danish‑Speaking Customer Support & Content Moderation Specialist – Remote International Relocation Opportunity

Welcome to brighthush – Where Your Global Career Begins

At brighthush, we’re redefining the way customer support and content moderation work in a truly international environment. Our mission is to empower talented professionals to thrive from anywhere in the world while delivering exceptional service to our global clientele. If you’re fluent in Danish, comfortable communicating in English, and eager to take your career to the next level, you’ve just found the perfect match.

Why Join brighthush?

We offer a unique blend of stability, growth, and adventure. As a fully remote role based in Portugal, Greece, or Bulgaria, you’ll enjoy:

• Competitive Compensation: Net monthly salary ranging from €1,700 to €2,400, with a generous signing bonus of up to €5,000.
• Comprehensive Relocation Package: Flights, 46‑week hotel accommodation, and assistance finding long‑term housing.
• Home Office Setup: We provide a high‑performance computer and reliable Wi‑Fi connection.
• Fully Furnished Apartment: 40 m² apartments available for €250–€400/month, or fully paid company housing with all utilities included.
• Health & Wellness: Medical and personal insurance coverage.
• Continuous Learning: Paid training programs and access to industry‑leading resources.
• Career Advancement: Clear pathways to senior roles in customer experience, product management, and global operations.
• Inclusive Culture: A vibrant, multicultural team that values collaboration, innovation, and work‑life balance.

Key Responsibilities

As a Danish‑speaking Customer Support & Content Moderation Specialist, you will be the frontline guardian of our brand’s reputation and the voice of our customers. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat with a focus on empathy, clarity, and resolution.
• Escalating complex issues to the appropriate internal teams while maintaining a high first‑contact resolution rate.
• Reviewing user‑generated content to ensure compliance with community guidelines, removing inappropriate material, and providing constructive feedback to content creators.
• Collaborating with cross‑functional teams (Product, Marketing, Legal) to refine moderation policies and improve user experience.
• Tracking key performance indicators (KPIs) such as response time, customer satisfaction scores, and moderation accuracy.
• Participating in regular training sessions to stay updated on platform updates, new policies, and emerging customer trends.
• Contributing to knowledge base articles and internal documentation to help peers solve common issues efficiently.

Essential Qualifications

• Native or near‑native proficiency in Danish (C1+).
• Strong command of English (B2+), both written and spoken.
• Minimum of 2 years experience in customer support, call center, or content moderation roles.
• Demonstrated ability to handle high‑volume, fast‑paced environments with composure.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency with CRM systems, ticketing platforms, and basic spreadsheet tools.
• Valid EU passport (required for relocation).

Preferred Qualifications

• Experience working remotely or in a distributed team setting.
• Knowledge of content moderation best practices and familiarity with AI‑driven moderation tools.
• Background in a tech or digital media company.
• Additional language skills (e.g., French, Spanish, Portuguese) are a plus.
• Strong analytical mindset and ability to translate data into actionable insights.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Comfortable navigating changing priorities and evolving processes.
• Collaboration: Works seamlessly with teammates across time zones and disciplines.
• Time Management: Prioritizes tasks to meet deadlines while maintaining quality.
• Tech Savvy: Comfortable learning new tools and platforms on the fly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. When you join our team, you’ll gain access to:

• Structured mentorship programs pairing you with senior leaders.
• Regular skill‑building workshops covering advanced customer engagement, data analytics, and product strategy.
• Cross‑departmental projects that broaden your experience and visibility.
• Annual performance reviews with clear metrics for promotion and salary increases.
• Opportunities to transition into specialized roles such as Customer Success Manager, Product Analyst, or Global Operations Lead.

Work Environment & Company Culture

brighthush thrives on a culture of openness, respect, and continuous improvement. Our remote teams enjoy:

• Flexible working hours that accommodate different time zones.
• Regular virtual team‑building events, including game nights, wellness challenges, and cultural exchange sessions.
• A transparent communication framework where ideas are welcomed and feedback is constructive.
• Commitment to diversity and inclusion, ensuring every voice is heard and valued.
• Access to a global network of professionals, fostering collaboration across continents.

Compensation, Perks, and Benefits

Beyond the competitive salary and signing bonus, brighthush offers:

• Full medical and personal insurance coverage for you and your immediate family.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Paid time off policy that includes vacation, personal days, and public holidays in your host country.
• Employee referral bonus program to reward you for bringing top talent into the team.
• Access to a digital library of courses, e‑books, and industry reports.
• Regular company‑wide virtual town halls featuring leadership updates and Q&A sessions.

How to Apply

Ready to embark on an exciting international journey with brighthush? Send your resume and a brief cover letter outlining why you’re the perfect fit for this role to [email protected]. For any questions, feel free to reach out via WhatsApp at +39 334 619 6398.

We look forward to discovering how your unique skills can contribute to our mission of delivering world‑class customer support and content moderation from the comfort of your home.

Join brighthush Today – Your Global Career Awaits!

At brighthush, we’re not just offering a job; we’re offering a platform for growth, learning, and meaningful impact. If you’re ready to bring your Danish language skills, customer‑first mindset, and passion for digital excellence to a forward‑thinking team, we want to hear from you.

Apply now and become part of a company that values your talent, supports your relocation, and celebrates your success.