Senior Customer Success Architect – Enterprise SaaS Revenue Lifecycle Management & Strategic Advisory Lead

About brighthush

brighthush is a trailblazing SaaS company that delivers award‑winning, cloud‑based revenue lifecycle management solutions to some of the world’s most influential enterprises. Our platform empowers organizations to automate and streamline the entire quote‑to‑cash process, driving operational efficiency, compliance, and profitability. With a relentless focus on innovation, we have earned industry recognition from leading analyst firms and have been consistently ranked among the fastest‑growing technology companies in the United States.

Why brighthush?

At brighthush, we believe that technology should be a catalyst for business transformation, not a barrier. Our culture is built on collaboration, curiosity, and a commitment to delivering measurable value to our customers. We invest heavily in our people, offering continuous learning opportunities, mentorship programs, and a flexible work environment that supports both personal and professional growth.

Role Overview

The Senior Customer Success Architect is a pivotal member of our Customer Success organization. You will serve as a trusted technical and strategic advisor to our enterprise customers, bridging the gap between their business objectives, technical requirements, and the capabilities of the brighthush platform. Your deep technical expertise, combined with a consultative mindset, will enable you to build lasting relationships across all levels of our customers’ organizations—from end users to C‑suite executives.

Key Responsibilities

• Build and nurture strategic relationships: Establish yourself as the go‑to technical partner for our customers, fostering trust and credibility at every level of their organization.
• Collaborate with Customer Success Managers: Co‑create comprehensive success plans that align business goals with technical roadmaps, ensuring clear objectives, measurable outcomes, and actionable milestones.
• Drive platform adoption and optimization: Proactively monitor customer usage, identify opportunities for improvement, and lead workshops that showcase best practices and advanced features.
• Serve as the primary technical liaison: Lead governance meetings, strategy sessions, and technical discussions, translating complex platform capabilities into tangible business value.
• Develop transformation roadmaps: Partner with customer leadership to design long‑term strategies that align technology with evolving business needs, including subscription billing models, revenue recognition, and CPQ processes.
• Identify and recommend solutions: Evaluate customer challenges, assess risks and benefits, and propose platform enhancements or integrations that deliver maximum ROI.
• Coordinate cross‑functional resolution: Work closely with Support, Product, Engineering, and Professional Services to resolve complex technical issues and ensure seamless delivery.
• Advocate for the customer: Capture structured, actionable feedback and champion it with Product and Engineering teams to drive continuous improvement.
• Travel and on‑site engagement: Represent brighthush at customer sites and industry events, reinforcing our commitment to partnership and excellence.

Essential Qualifications

• 4+ years of experience in a Customer Success Architect, Technical Account Manager, Solution Architect, or similar customer‑facing technical role within enterprise SaaS.
• Proven track record of building and maintaining strategic customer relationships with a strong technical focus.
• Solid understanding of accounting or finance processes, data, and reporting—ideally with experience in subscription billing and revenue recognition.
• Working knowledge of SQL and basic coding concepts; ability to build formulas, create reports, leverage AI tools, and evaluate AI‑generated outputs.
• Exceptional communication skills, with the ability to translate complex technical and financial concepts into clear, business‑oriented language for senior finance executives, including CFOs and VPs of Finance.
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