Experienced Danish‑Speaking Customer Support Specialist – Remote E‑Commerce & Order Management – Portugal

About brighthush

brighthush is a global technology powerhouse that has redefined the way people interact with digital products. With a relentless focus on innovation, user experience, and premium customer service, brighthush has become a trusted name in the tech industry. Our mission is to create seamless, intuitive solutions that empower millions of users worldwide. As we expand our footprint in Portugal, we’re looking for talented individuals who share our passion for excellence and customer delight.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, multicultural team that thrives on collaboration, creativity, and continuous improvement. We believe in nurturing talent, encouraging professional growth, and celebrating every milestone. Whether you’re a seasoned customer support professional or just starting your career, brighthush offers the resources, mentorship, and opportunities to help you reach new heights.

Role Overview

As a Danish‑Speaking Customer Support Specialist working remotely from Portugal, you will be the frontline ambassador for brighthush’s e‑commerce platform. Your primary responsibility will be to guide customers through every step of their online shopping journey—answering queries, resolving issues, and ensuring a flawless experience. You will collaborate with cross‑functional teams, including logistics, finance, and product, to deliver timely, accurate solutions.

Key Responsibilities

• Customer Interaction: Respond to inquiries via email, live chat, and phone regarding orders, deliveries, returns, payments, and product information.
• Issue Resolution: Diagnose and resolve customer problems efficiently, following established escalation procedures when necessary.
• Data Security: Handle sensitive customer data with utmost confidentiality, adhering to GDPR and internal security protocols.
• Process Improvement: Identify recurring issues and collaborate with product and engineering teams to refine processes and reduce friction.
• Collaboration: Work closely with carriers, warehouse teams, and finance to coordinate returns, refunds, and shipment tracking.
• Shift Flexibility: Operate on rotating shifts (day, evening, weekend) to support a global customer base and maintain high service levels.
• Reporting: Maintain accurate records of customer interactions, issue status, and resolution outcomes in our CRM system.
• Continuous Learning: Participate in ongoing training sessions to stay updated on product features, policies, and best practices.

Essential Qualifications

• Language Proficiency: C2 level fluency in Danish (written and spoken) and C1 level fluency in English.
• Attention to Detail: Meticulous approach to data entry, documentation, and quality assurance.
• Self‑Motivation: Ability to manage tasks independently, prioritize effectively, and meet deadlines without constant supervision.
• Technical Aptitude: Comfortable using CRM platforms, knowledge bases, and basic troubleshooting tools.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Legal Eligibility: EU passport or valid residence card for Portugal.
• Relocation: Either currently residing in Portugal or willing to relocate with relocation assistance provided.

Preferred Qualifications

• Experience in e‑commerce or retail customer support.
• Knowledge of order management systems (OMS) and shipping carriers.
• Familiarity with GDPR compliance and data protection best practices.
• Previous experience working in a multinational environment.
• Additional language skills (e.g., Spanish, French, German).

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Analytical mindset to troubleshoot issues and propose effective solutions.
• Time Management: Ability to juggle multiple tickets while maintaining high quality.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration: Strong interpersonal skills to work seamlessly with colleagues across departments.
• Tech Savvy: Comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you will have access to:

• Structured mentorship programs with senior leaders.
• Cross‑functional training sessions covering product development, logistics, and data analytics.
• Annual skill‑development budget for certifications, courses, and conferences.
• Clear career pathways to roles such as Customer Success Manager, Operations Lead, or Product Support Engineer.
• Regular performance reviews and personalized development plans.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative culture where every voice matters. Our remote work model is designed to support flexibility while maintaining strong team cohesion through:

• Weekly virtual stand‑ups and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Microsoft Teams, Confluence).
• Virtual coffee breaks and team‑building activities.
• Open‑door policy encouraging feedback and innovation.
• Commitment to work‑life balance and mental well‑being.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and dental insurance coverage.
• Paid time off (vacation, sick leave, public holidays).
• Relocation assistance for candidates moving to Portugal.
• Flexible working hours and rotating shift support.
• Access to a comprehensive employee wellness program.

How to Apply

Ready to bring your customer‑centric expertise to brighthush? Submit your application through our careers portal or click the link below to apply directly:

Apply to This Job

Join brighthush Today

We’re excited to welcome a dedicated Danish‑speaking professional who is eager to make a real impact on our global customer base. If you thrive in a dynamic, customer‑first environment and are ready to grow with a leading tech brand, we want to hear from you. Apply now and become part of brighthush’s journey to deliver unparalleled digital experiences worldwide.