Senior Danish‑Speaking Customer Experience Specialist – Remote Lisbon Relocation, Full‑Time, 12‑Month Renewable Contract with brighthush

About brighthush

brighthush is a global technology powerhouse that has redefined the way people interact with digital products. With a portfolio that spans cutting‑edge consumer electronics, cloud‑based services, and a world‑class online marketplace, brighthush consistently sets the benchmark for user experience, innovation, and premium customer service. Operating in more than 50 countries, the company thrives on a culture of curiosity, collaboration, and continuous improvement.

Our Lisbon hub is a vibrant, multicultural environment where talent from around the globe converges to solve complex problems and create products that delight millions. As part of our expansion strategy, we are looking for a dedicated Danish‑speaking Customer Experience Specialist to join our e‑commerce support team and help us maintain the highest standards of customer satisfaction.

Why Join brighthush?

• Impactful Work: Your daily interactions will directly influence the satisfaction and loyalty of our Danish‑speaking customers.
• Global Exposure: Work alongside cross‑functional teams in product, logistics, and marketing across multiple continents.
• Career Growth: brighthush offers a clear career ladder, mentorship programs, and access to internal training resources.
• Competitive Compensation: We provide a market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Work‑Life Balance: Flexible shift options, remote work possibilities, and a supportive team culture.
• Relocation Support: If you’re currently outside Portugal, we’ll assist with visa processing, housing, and settling‑in services.

Role Overview

As a Danish‑Speaking Customer Experience Specialist at brighthush, you will be the frontline advocate for our Danish‑speaking customers. Your primary mission is to guide them through every step of their online shopping journey—answering queries, resolving issues, and ensuring a seamless, delightful experience. You will collaborate with logistics partners, product teams, and internal stakeholders to deliver solutions that exceed expectations.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound communications via email, live chat, and phone, providing timely and accurate responses to inquiries about orders, deliveries, returns, and payments.
• Issue Resolution: Diagnose and resolve customer problems using the company’s knowledge base, escalation matrix, and cross‑functional support.
• Data Management: Securely process sensitive customer information in compliance with GDPR and internal data protection policies.
• Process Improvement: Identify recurring issues and collaborate with product and logistics teams to propose enhancements that reduce friction.
• Reporting & Analytics: Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores; generate weekly reports for management.
• Team Collaboration: Participate in daily stand‑ups, cross‑departmental meetings, and knowledge‑sharing sessions.
• Shift Flexibility: Work rotating shifts, including evenings, weekends, and holidays, to support a 24/7 customer service model.

Essential Qualifications

• Danish Proficiency: C2 level in both written and spoken Danish.
• English Proficiency: C1 level in written and spoken English.
• Experience: Minimum 2 years in a customer support or e‑commerce environment, preferably with a global brand.
• Communication Skills: Exceptional written and verbal communication, with a knack for empathy and clarity.
• Problem‑Solving: Strong analytical mindset and the ability to troubleshoot complex issues independently.
• Technical Aptitude: Comfortable using CRM systems, ticketing platforms, and basic spreadsheet tools.
• Adaptability: Ability to thrive in a fast‑paced, constantly evolving environment.
• Legal Eligibility: EU passport holder or valid residence card for Portugal.

Preferred Qualifications

• Experience with e‑commerce platforms such as Shopify, Magento, or Salesforce Commerce Cloud.
• Knowledge of logistics and supply‑chain processes.
• Previous exposure to multilingual support teams.
• Certifications in customer service or quality management.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Attention to Detail: Meticulous in data entry, documentation, and compliance.
• Time Management: Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Collaboration: Strong teamwork skills and a willingness to share knowledge.
• Resilience: Maintain composure under pressure and handle high‑volume periods gracefully.
• Continuous Learning: Eagerness to stay updated on product changes, industry trends, and best practices.

Career Growth & Development

At brighthush, we believe in nurturing talent from within. As a Customer Experience Specialist, you will have access to:

• Internal training programs covering product knowledge, advanced customer service techniques, and leadership fundamentals.
• Mentorship from senior customer experience managers and cross‑functional leaders.
• Opportunities to transition into roles such as Customer Success Manager, Product Support Lead, or Operations Analyst.
• Annual performance reviews with clear metrics and growth pathways.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative culture. Our Lisbon office is a modern, open‑plan space equipped with ergonomic furniture, breakout zones, and a dedicated wellness area. We celebrate diversity through regular cultural events, language exchange sessions, and community outreach programs.

Remote work is supported with the necessary tools and infrastructure, allowing you to balance flexibility with team cohesion. Regular virtual town halls, hackathons, and social gatherings keep the spirit alive, no matter where you’re located.

Compensation & Benefits

• Competitive Salary: Market‑aligned base pay with performance‑based bonuses.
• Health & Wellness: Comprehensive health insurance, dental coverage, and mental health support.
• Retirement Plan: Company‑matched pension scheme.
• Paid Time Off: Generous vacation policy, sick leave, and public holidays.
• Relocation Package: Assistance with visa, housing, and settling‑in for candidates relocating to Lisbon.
• Professional Development: Reimbursement for certifications, conferences, and training courses.
• Employee Perks: Discounts on brighthush products, gym memberships, and wellness programs.

How to Apply

If you’re ready to bring your Danish language skills, customer‑service expertise, and passion for technology to a global stage, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Experience team.

Applications can be submitted directly through our careers portal or via the link below:

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Join brighthush – Where Innovation Meets Exceptional Customer Care

At brighthush, we’re not just building products; we’re crafting experiences that resonate worldwide. As a Danish‑Speaking Customer Experience Specialist, you’ll play a pivotal role in ensuring our customers feel heard, valued, and satisfied. If you thrive in a dynamic, multicultural environment and are eager to grow your career with a leading tech brand, apply today and become part of our journey to redefine customer service excellence.