Customer Enablement Manager – West Coast – Driving AI‑Powered Customer Success, Training & Engagement Excellence at brighthush

About brighthush

brighthush is a trailblazing technology company that is redefining the automotive retail landscape. With a mission to empower dealerships and their customers through data‑driven, AI‑powered solutions, we are rapidly scaling across the United States and beyond. Our flagship Customer Data Platform (CDP) delivers actionable insights that help automotive professionals make smarter decisions, streamline operations, and elevate the customer experience. At brighthush, we blend cutting‑edge technology with a culture of curiosity, collaboration, and relentless pursuit of excellence.

Why brighthush?

When you join brighthush, you become part of a high‑velocity, purpose‑driven team that is reshaping an industry worth trillions of dollars. We celebrate bold ideas, encourage experimentation, and reward initiative. Our remote‑first environment is complemented by occasional in‑person engagements that keep us connected to the real world of automotive retail. You’ll enjoy:

• Competitive total compensation packages that reward performance and impact.
• Generous paid time off, parental leave, and a 401(k) plan with company match.
• Access to world‑class learning resources, mentorship, and a clear career progression roadmap.
• A culture that thrives on feedback, transparency, and mutual success.
• Opportunity to work with industry leaders, cutting‑edge AI tools, and a global community of innovators.

Role Overview

As the Customer Enablement Manager – West Coast, you will be the linchpin between our product teams, sales force, and the dealerships we serve. Your primary mission is to ensure that every customer can unlock the full value of our CDP through engaging, insightful, and actionable training. You will design, develop, and deliver training programs that drive adoption, retention, and advocacy.

Key Responsibilities

• Training Design & Delivery: Create and deliver high‑impact training materials, webinars, workshops, and e‑learning modules for both in‑person and virtual audiences.
• Customer Engagement: Partner with Customer Experience, Sales, and Onboarding teams to identify opportunities for deeper engagement and higher product adoption.
• Product Evangelism: Serve as the bridge between product innovation and customer value, translating new features into clear, actionable benefits.
• Cross‑Functional Collaboration: Work closely with Learning & Development, Operations, Product, and Marketing to produce cohesive training assets.
• Feedback Loop: Capture customer insights, questions, and pain points, and relay them to product and marketing teams to refine messaging and product roadmaps.
• Travel & On‑Site Support: Conduct multi‑day, on‑site training sessions at dealership locations, ensuring a seamless learning experience.
• Product Mastery: Maintain deep, up‑to‑date knowledge of the entire brighthush suite, tailoring training strategies to each customer’s unique context.
• Resource Library Management: Build and maintain a comprehensive library of presentations, user guides, video tutorials, FAQs, and best‑practice playbooks.
• Professional Representation: Engage confidently with dealership owners, managers, and staff, demonstrating resilience and composure in challenging interactions.

Essential Qualifications

• Minimum 4 years of experience in Customer Experience, Operations, or Customer Success roles.
• At least 2 years of experience in the automotive technology sector.
• Proven track record of creating and delivering professional training content (2+ years preferred).
• Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk.
• Exceptional verbal and written communication skills, with strong presentation and facilitation abilities.
• Ability to manage multiple projects and priorities in a fast‑paced, dynamic environment.
• Self‑directed problem‑solver who proactively identifies solutions without waiting for direction.
• Comfortable navigating ambiguity, change, and shifting priorities.
• Resilience and composure when dealing with difficult personalities and skeptical stakeholders.
• Balanced work style: independent ownership of projects while sharing insights with the broader team.
• Valid driver’s license and legal authorization to work in the United States without employer sponsorship.
• Capacity for extensive travel (2–4+ times per month, ranging from 2–3 day trips to week‑long stints). Preference for candidates near major airports in PST, MST, or CST.

Preferred Qualifications

• Experience with lead‑handling or CRM‑type products in automotive or adjacent industries.
• Subject‑matter expertise or a proven track record that compensates for limited product knowledge.
• Prior exposure to AI‑driven analytics or data‑platform environments.
• Experience in a startup or high‑growth tech environment.

Skills & Competencies

• Strategic thinking and the ability to translate complex technical concepts into customer‑friendly language.
• Strong facilitation and coaching skills, with a passion for empowering others.
• Data‑driven mindset: using metrics to assess training effectiveness and customer adoption.
• Excellent project management, time‑management, and organizational skills.
• Adaptability: thriving in a fast‑moving, evolving industry.
• Customer‑centric mindset: always putting the customer’s success first.
• Collaboration: working effectively across multiple teams and functions.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth. As a Customer Enablement Manager, you will:

• Progress into senior enablement or product management roles.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor junior team members and share best practices across the organization.
• Participate in leadership development programs and industry conferences.
• Access to internal and external training resources, including certifications in AI, data analytics, and instructional design.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to innovation. We value:

• Open communication: regular town halls, feedback loops, and transparent decision‑making.
• Work‑life balance: flexible schedules, remote work options, and a focus on well‑being.
• Inclusivity: a diverse workforce where every voice is heard and respected.
• Continuous learning: access to learning platforms, mentorship, and knowledge sharing.
• Recognition: celebrating wins, both big and small, through peer recognition and formal rewards.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base salary range: $80,000 – $95,000, commensurate with experience.
• Variable/commission component with on‑target earnings potential of $125,000 annually.
• Comprehensive benefits: medical, dental, vision, disability, life/AD&D, EAP.
• Paid time off: 15 vacation days to start, 80 hours of sick leave, 12 paid holidays.
• Paid parental leave and 401(k) with company match.
• Additional perks: flexible work arrangements, remote‑first policy, and travel allowances.

How to Apply

If you are a creative, solutions‑oriented professional ready to accelerate your career in a fast‑moving, AI‑driven environment, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Enablement Manager role at brighthush.

Join brighthush and help shape the future of automotive retail

At brighthush, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward‑thinking individuals who love what they do. If you’re ready to drive change, empower customers, and grow your career in a culture that values initiative and mutual success, apply today and become a key player in our journey.