Experienced Danish‑Speaking Customer Support Specialist – Remote & Onsite Opportunities in Portugal with brighthush

About brighthush

brighthush is a leading global customer experience agency that partners with some of the world’s most iconic automotive, digital services, and technology brands. With a presence in over 30 countries and a reputation for delivering world‑class support, brighthush empowers its teams to thrive in a fast‑moving, multicultural environment. Our mission is simple: to create unforgettable customer journeys that drive loyalty, growth, and brand advocacy.

As a Danish‑speaking Customer Support Specialist, you will be at the heart of this mission. Whether you work from the comfort of your home in mainland Portugal or from our vibrant Lisbon office, you will help customers across continents experience the highest level of service. brighthush is committed to fostering an inclusive culture where every voice is heard, every idea is valued, and every employee can grow both personally and professionally.

Why Join brighthush?

• Global Impact: Work with renowned brands in the automotive, digital, and technology sectors.
• Flexibility: Choose between remote work from mainland Portugal or onsite collaboration in Lisbon.
• Career Growth: Access to continuous learning, mentorship, and clear advancement pathways.
• Inclusive Culture: A diverse, supportive community that celebrates differences and encourages innovation.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.

Key Responsibilities

As a Danish‑speaking Customer Support Specialist, you will be responsible for delivering exceptional service across multiple channels and project areas. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat in Danish and English.
• Providing accurate information on product features, digital tools, and account‑related topics.
• Escalating complex issues to the appropriate internal teams while maintaining a proactive follow‑up cadence.
• Maintaining detailed, up‑to‑date records in our CRM system.
• Collaborating with cross‑functional teams (sales, product, technical support) to resolve customer challenges.
• Contributing to knowledge base articles, FAQs, and best‑practice guides.
• Participating in continuous improvement initiatives to enhance service quality and efficiency.

Project‑Specific Duties

Depending on your profile and preference, you may be assigned to one of the following project areas:

1. Automotive Support (Remote from Mainland Portugal)

• Assist customers with inquiries related to automotive products and services.
• Guide users on vehicle features, digital tools, and account‑related topics.
• Ensure a high‑quality customer experience through phone, email, or chat.

2. Digital Services / Customer Care (Onsite in Lisbon)

• Support users with account management, subscriptions, and service‑related questions.
• Deliver friendly and solution‑oriented assistance.
• Handle inquiries via phone, email, and chat.

3. Sales & Client Support – Technology Sector (Onsite in Lisbon)

• Engage with potential customers and identify business needs.
• Present solutions tailored to client requirements.
• Maintain strong customer relationships and achieve performance targets.

Essential Qualifications

• Fluent Danish (C1/C2 level): Ability to converse, read, and write in Danish with ease.
• Good command of English (B2+): Comfortable communicating in English for internal collaboration.
• Strong communication skills: Clear, concise, and empathetic communication across all channels.
• Problem‑solving mindset: Ability to analyze issues, identify root causes, and propose effective solutions.
• Customer‑oriented mindset: Passion for delivering outstanding service and exceeding expectations.
• Digital fluency: Comfortable using CRM systems, knowledge bases, and collaboration tools.
• EU citizenship or valid work permit for Portugal: Legal eligibility to work in Portugal.

Preferred Qualifications

• Experience in a customer support role within the automotive, digital services, or technology industries.
• Knowledge of customer support best practices and quality metrics.
• Experience with remote work tools and virtual collaboration.
• Multilingual abilities beyond Danish and English.
• Previous exposure to a global, multicultural team environment.

Skills & Competencies

• Excellent verbal and written communication in Danish and English.
• Proficiency in CRM platforms (e.g., Salesforce, Zendesk) and knowledge‑base systems.
• Strong analytical and troubleshooting skills.
• Time‑management and organizational abilities to handle multiple priorities.
• Adaptability to changing processes, technologies, and customer expectations.
• Team player with a collaborative spirit and a willingness to share knowledge.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning is the key to both personal and professional success. As a Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product knowledge, customer experience best practices, and emerging technologies.
• Opportunities to cross‑train in other support or product areas.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Participation in innovation labs and hackathons to shape the future of customer support.

Work Environment & Company Culture

brighthush prides itself on a culture that blends professionalism with a relaxed, inclusive atmosphere. Highlights include:

• Open communication channels and transparent decision‑making.
• Regular team‑building events, both virtual and in‑person.
• Flexible work hours and a hybrid model that supports work‑life balance.
• Commitment to sustainability and community engagement.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and role, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for customer support roles in Portugal.
• Performance‑based bonuses tied to quality and customer satisfaction metrics.
• Health and dental insurance coverage.
• Paid vacation, public holidays, and sick leave.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and remote‑work support.
• Company‑sponsored social events and team outings.

How to Apply

If you are ready to take the next step in your career and join a dynamic, international team that values your expertise, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role.

We look forward to welcoming you to the brighthush family and embarking on a journey of growth, innovation, and exceptional customer experiences together.