Multilingual Remote Customer Advisor – German C1 & English B2 – Healthcare Industry Support Specialist

About brighthush

brighthush is a trailblazing healthcare solutions provider that empowers patients, clinicians, and pharmaceutical partners worldwide. With a mission to bridge the gap between cutting‑edge medical science and everyday patient care, we deliver innovative digital platforms, patient‑centric services, and data‑driven insights that transform the way healthcare is delivered. Our global footprint spans over 30 countries, and our team of more than 1,200 professionals is united by a shared passion for improving health outcomes through technology, empathy, and collaboration.

At brighthush, we believe that language is a powerful tool for connection. Whether it’s translating complex medical information, facilitating cross‑border collaborations, or ensuring that every patient feels heard, our multilingual teams play a pivotal role in driving our success. If you thrive in a fast‑paced, culturally diverse environment and want to make a tangible impact on patient lives, brighthush is the place for you.

Position Overview

We are seeking a highly motivated Remote Customer Advisor who excels in both German (C1 level) and English (B2 or higher). In this full‑time role, you will serve as the first line of communication for our healthcare clients, providing expert support across phone, email, and chat channels. Your responsibilities will span from answering product inquiries to offering strategic guidance, all while maintaining the highest standards of customer satisfaction and brand integrity.

Key details:

• Location: Fully remote – work from anywhere in the EU or Poland.
• Hours: 8:00 – 19:00, Monday‑Friday; every second Saturday is a scheduled working day.
• Compensation: Competitive base salary plus performance‑based bonuses.
• Benefits: Comprehensive health coverage, flexible work‑from‑home policy, continuous learning stipend, and a vibrant virtual community.

Key Responsibilities

• Client Engagement & Support: Act as the primary point of contact for healthcare professionals, patients, and partner organizations, ensuring timely and accurate responses to inquiries.
• Product Knowledge & Consultation: Master our portfolio of pharmaceutical and digital health solutions, providing clear, evidence‑based explanations and recommendations.
• Relationship Building: Cultivate long‑term trust with clients by delivering personalized service, anticipating needs, and proactively sharing relevant updates.
• Issue Resolution: Diagnose and resolve complex customer issues, escalating to specialized teams when necessary, while maintaining a positive brand image.
• Data Capture & Reporting: Log all interactions in our CRM, generate weekly analytics reports, and identify trends that inform product development and marketing strategies.
• Cross‑Functional Collaboration: Work closely with sales, marketing, and product teams to relay customer feedback and contribute to continuous improvement initiatives.
• Compliance & Quality Assurance: Adhere to all regulatory guidelines, data protection laws, and internal quality standards in every customer interaction.

Essential Qualifications

• Academic Background: Bachelor’s or Master’s degree in pharmacy, biotechnology, biology, chemistry, or a closely related field – a mandatory requirement.
• Language Proficiency: German C1 or higher (written and spoken); English B2 or higher (written and spoken).
• Organizational Skills: Demonstrated ability to manage multiple priorities, meet deadlines, and maintain meticulous records.
• Self‑Motivation: Proven track record of taking initiative, working independently, and thriving in a remote setting.
• Healthcare Passion: Genuine enthusiasm for the healthcare sector and a desire to deepen your expertise in a professional environment.

Preferred Qualifications

• Experience in a customer‑facing role within the pharmaceutical or digital health industry.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer support tools (e.g., Zendesk, Intercom).
• Knowledge of EU medical regulations, data privacy laws (GDPR), and pharmaceutical compliance standards.
• Additional language skills (e.g., Polish, French, Spanish) are a plus.
• Prior experience working remotely in a distributed team environment.

Skills & Competencies

• Communication: Exceptional verbal and written communication skills in both German and English, with the ability to translate complex medical terminology into clear, patient‑friendly language.
• Problem‑Solving: Strong analytical mindset, capable of diagnosing issues quickly and proposing effective solutions.
• Customer‑Centric Mindset: Deep empathy for clients, with a focus on delivering a seamless, positive experience at every touchpoint.
• Tech Savvy: Comfortable navigating multiple digital tools, troubleshooting basic technical issues, and learning new software rapidly.
• Team Collaboration: Ability to collaborate across departments, share insights, and contribute to a culture of continuous improvement.
• Adaptability: Flexibility to adjust to evolving priorities, new product launches, and changing regulatory landscapes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Remote Customer Advisor, you will:

• Participate in a structured onboarding program that includes product training, regulatory education, and soft‑skill workshops.
• Access a dedicated learning portal with courses on advanced pharmacology, digital health trends, and customer experience excellence.
• Earn certifications in customer support best practices, CRM administration, and medical compliance.
• Be considered for internal mobility into roles such as Product Support Specialist, Sales Enablement Analyst, or Customer Success Manager.
• Join quarterly innovation labs where cross‑functional teams brainstorm solutions to real‑world healthcare challenges.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous learning. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance while meeting client needs.
• Regular virtual town halls, team‑building activities, and wellness programs.
• A collaborative atmosphere where every voice is heard and ideas are valued.
• Access to a global network of experts, mentors, and peers across the healthcare ecosystem.
• Commitment to sustainability, with initiatives that reduce our carbon footprint and support community health projects.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a comprehensive package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Full health insurance coverage (medical, dental, vision) for you and your dependents.
• Flexible work‑from‑home stipend to equip your home office.
• Annual professional development budget for courses, conferences, or certifications.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee assistance program and mental health resources.
• Access to a global wellness platform offering fitness classes, meditation sessions, and health coaching.

How to Apply

If you are ready to bring your language expertise, healthcare knowledge, and customer‑first mindset to a forward‑thinking organization, we encourage you to apply today. Submit your resume, a cover letter detailing your relevant experience, and any certifications that demonstrate your qualifications.

To apply, click the link below and complete the online application. We look forward to exploring how you can contribute to brighthush’s mission of transforming healthcare through exceptional customer support.

Join brighthush and become part of a team that is redefining the future of healthcare, one conversation at a time.