Experienced Finnish Customer Support Specialist – Remote, Portugal – Deliver Exceptional Service for Global Tech Leader brighthush

About brighthush

brighthush is a trailblazer in the consumer electronics arena, renowned for its sleek designs, cutting‑edge technology, and an unrivaled commitment to customer delight. With a presence in over 100 countries, brighthush has become synonymous with innovation, quality, and a seamless online shopping experience. As we continue to expand our global footprint, we’re looking for passionate, customer‑centric professionals who can embody our brand values and help us maintain the highest standards of service.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that thrives on creativity, collaboration, and continuous improvement. We believe in empowering our people, offering them the tools, training, and autonomy they need to grow both personally and professionally. Whether you’re a seasoned support specialist or just starting your career, brighthush provides a platform for you to shine.

Position Overview

We’re seeking an Experienced Finnish Customer Support Specialist to join our remote support team based in Portugal. In this role, you will be the primary point of contact for Finnish‑speaking customers, ensuring their inquiries are resolved with empathy, efficiency, and a deep understanding of our products and services. Your work will directly impact customer satisfaction, loyalty, and the overall brand experience.

Key Responsibilities

• Customer Interaction: Handle a high volume of customer inquiries via phone, email, and live chat, providing timely, accurate, and courteous support.
• Order Management: Resolve order‑related issues such as tracking, returns, exchanges, and payment disputes, ensuring a smooth customer journey.
• Data Security: Safeguard sensitive customer information in compliance with GDPR and brighthush’s strict data protection policies.
• Escalation Management: Identify complex cases, collaborate with cross‑functional teams, and use internal tools to resolve issues swiftly.
• Performance Monitoring: Track and analyze your own KPIs (first‑contact resolution, average handling time, customer satisfaction scores) and implement continuous improvement strategies.
• Shift Flexibility: Work rotating shifts, including evenings, weekends, and holidays, to support our global customer base.
• Continuous Learning: Participate in ongoing training sessions, product knowledge workshops, and process improvement initiatives.

Essential Qualifications

• Native‑Level Finnish: Fluency in Finnish, both written and spoken, with a strong command of English (C1 level).
• Customer‑First Mindset: Demonstrated ability to remain calm under pressure, empathize with customers, and find effective solutions.
• Experience: Prior customer support experience (in any industry) is highly desirable, especially within tech or e‑commerce environments.
• Technical Aptitude: Comfortable navigating CRM systems, knowledge bases, and basic troubleshooting tools.
• Location: Must be based in Portugal or willing to relocate. brighthush offers relocation assistance and a housing allowance to support your transition.

Preferred Qualifications

• Experience with e‑commerce platforms and order management systems.
• Knowledge of brighthush product lines and ecosystem.
• Previous exposure to multilingual support environments.
• Proficiency in additional languages (e.g., Spanish, German) is a plus.

Core Skills & Competencies

• Communication: Clear, concise, and professional communication across multiple channels.
• Problem‑Solving: Analytical mindset with the ability to diagnose issues and propose actionable solutions.
• Time Management: Efficiently prioritize tasks to meet service level agreements.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.

Career Growth & Development

At brighthush, we’re committed to nurturing talent. As a Customer Support Specialist, you’ll have access to:

• Structured career paths leading to senior support roles, team lead positions, or specialized product support tracks.
• Regular performance reviews and personalized development plans.
• Mentorship programs pairing you with experienced leaders.
• Access to internal training resources, certifications, and workshops.
• Opportunities to participate in cross‑departmental projects and initiatives.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusivity, and continuous improvement. Our remote team enjoys:

• Flexible working hours and a healthy work‑life balance.
• Collaborative virtual spaces and regular team check‑ins.
• A supportive, transparent leadership style that values employee feedback.
• Regular virtual social events, hackathons, and wellness programs.
• A commitment to sustainability and responsible business practices.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and resolution time.
• Health and dental insurance coverage.
• Paid time off, public holidays, and a flexible vacation policy.
• Relocation assistance and housing allowance for new hires relocating to Portugal.
• Employee discount program for brighthush products.
• Professional development budget and tuition reimbursement.

How to Apply

If you’re ready to bring your passion for customer service to a global tech leader, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Our recruitment team will review your application and reach out to schedule a conversation.

Join brighthush Today

Become part of a brand that’s redefining the way people experience technology. Your expertise will help us deliver world‑class support to our Finnish‑speaking customers, ensuring they feel valued and heard. Apply now and start your journey with brighthush – where innovation meets exceptional service.