Experienced Dutch Customer Support Representative – Remote, Greece – Join brighthush for a Dynamic, Multilingual Service Career

About brighthush

brighthush is a global leader in customer experience solutions, dedicated to delivering exceptional service across a wide range of industries. With a culture built on innovation, collaboration, and a relentless focus on customer satisfaction, we empower our teams to thrive in a fast‑moving, technology‑driven environment. Our mission is simple: to help businesses transform their customer interactions into lasting relationships that drive growth and loyalty.

Role Overview

We are seeking a Dutch Customer Support Representative to join our remote team based in Greece. In this role, you will be the first point of contact for Dutch‑speaking customers, providing timely, accurate, and empathetic support across chat, email, and phone channels. You will work closely with cross‑functional teams, including product, sales, and technical support, to resolve issues, gather feedback, and contribute to continuous improvement initiatives.

Key Responsibilities

• Handle incoming customer inquiries via live chat, email, and phone, ensuring a consistent, high‑quality experience.
• Diagnose and resolve a wide range of customer issues, from product usage questions to billing and technical troubleshooting.
• Build trust and rapport with customers through clear, friendly, and professional communication.
• Document all interactions accurately in our CRM system, maintaining up‑to‑date records of customer history and resolution status.
• Follow established communication protocols, escalation procedures, and quality standards to meet or exceed service level agreements.
• Collaborate with product and engineering teams to report recurring issues and suggest product enhancements.
• Participate in continuous training programs to stay current on product updates, industry trends, and best practices in customer support.
• Contribute to team knowledge bases and FAQs, ensuring that information is clear, concise, and accessible.
• Manage multiple support channels simultaneously while prioritizing tasks and maintaining high productivity.
• Provide feedback on customer sentiment and market trends to help shape future product roadmaps.

Essential Qualifications

• Fluency in Dutch (C1–C2 level) with excellent written and spoken communication skills.
• Strong command of English (B2–C1 level) to collaborate with international teams.
• Proven experience in a customer support or service role, preferably in a tech or SaaS environment.
• Proficiency with MS Office suite (Word, Excel, PowerPoint) and familiarity with CRM platforms.
• Excellent phone etiquette, active listening, and problem‑solving abilities.
• Ability to adapt communication style to diverse customer personalities and needs.
• Strong multitasking, prioritization, and time‑management skills.
• Self‑motivated, detail‑oriented, and committed to delivering outstanding customer experiences.

Preferred Qualifications

• Experience with remote support tools such as Zendesk, Freshdesk, or Intercom.
• Knowledge of the Greek market and local customer expectations.
• Experience in a bilingual or multilingual support environment.
• Previous exposure to data analysis or reporting on customer metrics.
• Certification in customer service or related fields.

Skills & Competencies

• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Quick learning of new software, troubleshooting tools, and product features.
• Customer‑Centric Mindset: Passion for solving problems and ensuring customer satisfaction.
• Collaboration: Ability to work effectively with cross‑functional teams in a remote setting.
• Adaptability: Comfortable handling changing priorities, new processes, and evolving customer needs.
• Data‑Driven Decision Making: Comfortable using metrics to assess performance and identify improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Dutch Customer Support Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular skill‑building workshops covering advanced product knowledge, conflict resolution, and customer psychology.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, or Product Analyst.
• Access to a curated library of e‑learning courses, industry certifications, and conference sponsorships.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Culture at brighthush

Our remote team thrives on flexibility, transparency, and a shared commitment to excellence. You’ll experience:

• Flexible working hours that accommodate your personal schedule while meeting global service windows.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to foster camaraderie.
• A culture that values diversity, inclusion, and open dialogue.
• Access to cutting‑edge collaboration tools that keep you connected with teammates worldwide.
• A supportive leadership team that encourages initiative, creativity, and continuous improvement.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary aligned with market standards for remote Dutch-speaking support roles.
• Performance‑based monthly bonuses tied to key metrics such as customer satisfaction scores and first‑contact resolution rates.
• Meal vouchers and a monthly stipend to support your well‑being.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• Access to a range of employee discounts on travel, technology, and lifestyle services.
• Continuous training budget and subscriptions to leading educational platforms.
• Relocation package for candidates moving from abroad, covering travel expenses, initial accommodation, and a smooth transition.

How to Apply

Ready to bring your Dutch language skills and customer‑first mindset to a forward‑thinking organization? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to learn how you can contribute to our mission of delivering world‑class customer experiences.

Closing Statement

At brighthush, we’re not just building a support team; we’re creating a community of passionate professionals who transform everyday interactions into memorable moments. If you’re driven by curiosity, excellence, and a genuine desire to help others, we invite you to join us on this exciting journey. Apply today and become a key player in shaping the future of customer experience.