Remote Phones & Tickets Customer Support Specialist – Flexible Hours, Global Projects, Brighthush

About brighthush

brighthush is a leading global customer experience partner that has been redefining the industry since 2007. We partner with some of the most innovative and forward‑thinking brands around the world, delivering world‑class support, moderation, community management, and social media services. Our clients span every industry—from entertainment and travel to technology and e‑commerce—allowing you to work on projects that are as diverse as they are exciting.

With a fully remote workforce that spans more than 90 countries, brighthush offers the freedom to work from anywhere while still being part of a high‑performing, collaborative team. We pride ourselves on a culture that values curiosity, continuous learning, and a genuine passion for helping customers succeed.

Why Join brighthush?

• Global Impact: Your work will help thousands of customers around the world navigate their favorite products and services.
• Flexible Schedule: Choose the shifts that fit your lifestyle—whether you’re a morning person or a night owl.
• Career Growth: From entry‑level support to senior specialist and team lead roles, we provide clear pathways for advancement.
• Learning & Development: Access to on‑the‑job training, webinars, and a dedicated learning portal.
• Competitive Compensation: Earn a competitive hourly rate, with performance bonuses and a transparent pay structure.
• Inclusive Culture: We celebrate diversity and are committed to creating an environment where everyone can thrive.

Key Responsibilities

As a Remote Phones & Tickets Customer Support Specialist, you will be the first point of contact for customers seeking assistance with phone and ticket‑based inquiries. Your role will involve:

• Responding to customer calls and tickets in a timely, professional, and empathetic manner.
• Diagnosing and resolving issues related to account management, billing, technical troubleshooting, and product usage.
• Escalating complex problems to the appropriate internal teams while ensuring clear communication and follow‑up.
• Maintaining accurate and detailed records of customer interactions in our CRM system.
• Adhering to established workflows, quality standards, and service level agreements (SLAs).
• Participating in continuous improvement initiatives to enhance customer experience and operational efficiency.
• Collaborating with cross‑functional teams—including product, engineering, and quality assurance—to provide feedback and drive product improvements.
• Contributing to knowledge base articles and best‑practice guides to empower customers and reduce repeat inquiries.

Essential Qualifications

• Proven experience in customer support, preferably handling phone and ticket inquiries.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Ability to follow detailed workflows and documentation.
• Comfortable working across multiple time zones, with availability on weekdays and weekends.
• Friendly, upbeat tone—your voice is the brand’s first impression.
• Adaptability to feedback and a willingness to collaborate with teammates.
• Reliable internet connection and a quiet workspace.

Preferred Qualifications

• Experience with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Familiarity with ticketing systems and call‑center software.
• Previous remote work experience.
• Knowledge of multiple languages is a plus.
• Background in technical support or product troubleshooting.

Required Skills & Competencies

• Customer‑first attitude and empathy.
• Strong listening skills and the ability to ask clarifying questions.
• Time‑management and prioritization under tight deadlines.
• Attention to detail and a commitment to accuracy.
• Team player who thrives in a collaborative environment.
• Proactive mindset—anticipating customer needs and offering solutions.
• Resilience and composure in high‑pressure situations.

Work Environment & Culture

At brighthush, we believe that a supportive culture fuels innovation. Our remote teams enjoy:

• Regular virtual coffee breaks and team‑building events.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings.
• A culture of recognition—peer shout‑outs, spot bonuses, and milestone celebrations.
• Access to a vibrant community of professionals across the globe.
• Encouragement to bring your authentic self to work.

Compensation & Benefits

While specific rates vary based on experience and role complexity, brighthush offers:

• Competitive hourly rates that reflect your expertise.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision coverage for full‑time employees.
• 401(k) matching for eligible employees.
• Remote work stipend to cover home‑office equipment and utilities.
• Paid time off, sick leave, and parental leave.
• Continuous learning stipend for courses, certifications, and conferences.

Career Growth Opportunities

At brighthush, we’re committed to your professional development. As you gain experience, you can explore:

• Senior Customer Support Specialist roles with increased responsibility.
• Team Lead or Manager positions overseeing support operations.
• Product Specialist or Customer Success roles focused on specific client products.
• Cross‑functional projects in product development, quality assurance, or data analytics.
• Leadership training programs and mentorship opportunities.

How to Apply

If you’re ready to join a dynamic, global team that values your expertise and offers the flexibility you need, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply to this job

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, veteran status, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Important Notes

Individual base pay or rate depends on various factors, including role complexity, responsibilities, and relevant experience. While we have opportunities worldwide, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Posted on brighthush

Originally posted on brighthush.