Experienced Finnish‑Speaking Customer Care Specialist – Remote Support Agent for Global Tech Brand – Work from Portugal

About brighthush

brighthush is a leading global technology powerhouse that redefines how people experience digital life. With a portfolio that spans cutting‑edge devices, intuitive software, and a seamless e‑commerce ecosystem, brighthush has become synonymous with innovation, design excellence, and customer obsession. Our mission is simple: deliver unforgettable experiences that empower people to connect, create, and thrive.

As we expand our footprint across continents, we’re looking for passionate, customer‑centric professionals who can help us maintain the high standards our users expect. If you’re fluent in Finnish, thrive in a fast‑paced environment, and love solving real‑world problems from the comfort of your own home, we want to hear from you.

Why Join brighthush?

• Global Impact – Your work will touch millions of customers worldwide.
• Remote Flexibility – Work from anywhere in continental Portugal with a reliable internet connection.
• Career Growth – Accelerated learning paths, mentorship programs, and internal mobility.
• Inclusive Culture – A diverse, supportive team that celebrates individuality.
• Competitive Compensation – Market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Finnish‑speaking Customer Care Specialist, you will be the first line of support for brighthush’s Finnish‑speaking customers. Your day‑to‑day tasks will include:

• Providing timely, accurate assistance via phone, email, and live chat for order‑related inquiries such as tracking, returns, and payments.
• Communicating clearly and professionally, ensuring every interaction reflects brighthush’s brand voice and values.
• Safeguarding sensitive customer data in compliance with GDPR and internal security protocols.
• Escalating complex issues to the appropriate teams using our internal ticketing system, while maintaining ownership of the customer journey.
• Monitoring and improving personal KPIs (first‑contact resolution, average handling time, customer satisfaction scores) to drive continuous improvement.
• Participating in regular training sessions, knowledge‑sharing workshops, and cross‑functional projects.

Essential Qualifications

• Native‑level proficiency in Finnish and advanced proficiency in English (C1 or higher).
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Previous experience in a customer support or service role is highly desirable.
• Comfortable using multiple communication channels (phone, email, chat) and CRM tools.
• Flexibility to work rotating shifts, including weekends and public holidays.
• Current residence in Portugal or willingness to relocate, with relocation assistance and housing allowance provided by brighthush.

Preferred Qualifications

• Experience working with e‑commerce platforms or tech product support.
• Knowledge of GDPR and data privacy best practices.
• Familiarity with remote collaboration tools such as Slack, Teams, or Jira.
• Experience in a bilingual or multilingual support environment.

Core Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and a genuine desire to help.
• Communication Excellence – Clear, concise, and tone‑appropriate written and verbal communication.
• Technical Aptitude – Quick learner, comfortable troubleshooting basic tech issues.
• Time Management – Ability to juggle multiple tickets while maintaining high quality.
• Team Collaboration – Willingness to share insights and support colleagues.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Care Specialist, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, customer psychology, and advanced support techniques.
• Mentorship from senior support leaders and cross‑functional peers.
• Clear career pathways into roles such as Senior Support Analyst, Team Lead, Customer Success Manager, or Product Specialist.
• Annual performance reviews with actionable feedback and growth plans.
• Opportunities to contribute to process improvements, knowledge base updates, and product beta testing.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible working hours that accommodate your personal life while meeting business needs.
• Regular virtual team events, hackathons, and wellness initiatives.
• A culture of open feedback, continuous improvement, and recognition.
• Access to a global network of professionals who share a passion for technology and customer experience.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, you can expect:

• Competitive base salary aligned with industry standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to individual and team KPIs.
• Comprehensive health and dental insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Relocation assistance and housing allowance for eligible candidates.
• Access to a company‑wide learning platform, conference stipends, and tech gadget allowances.
• Employee stock purchase plan and long‑term incentive options.

How to Apply

Ready to bring your Finnish language skills and customer‑service expertise to a global tech leader? Submit your application through our secure portal. We’re excited to learn how you can help brighthush continue to delight customers worldwide.

Apply now and become a vital part of the brighthush family!