Experienced Finnish‑Speaking Customer Support Specialist – Remote Role in Portugal for brighthush

About brighthush

brighthush is a global technology powerhouse that redefines how people experience digital life. With a portfolio that spans cutting‑edge devices, intuitive software, and a seamless e‑commerce ecosystem, brighthush has become synonymous with innovation, quality, and customer delight. Our mission is simple: empower every user with technology that feels personal, reliable, and effortless.

As we expand our presence in Portugal, we’re looking for passionate, customer‑centric professionals who can speak Finnish fluently and help us maintain the high standards our global community expects. This is a unique opportunity to join a world‑class brand, work remotely from the comfort of your home, and grow your career in a fast‑moving, inclusive environment.

Why This Role Is a Game‑Changer

Imagine being the first point of contact for thousands of Finnish‑speaking customers who rely on brighthush products for work, play, and everything in between. Your voice, tone, and problem‑solving skills will directly influence customer satisfaction, brand loyalty, and the overall success of our products in a new market. In return, you’ll receive:

• Competitive salary and performance‑based bonuses
• Comprehensive health and wellness benefits (medical, dental, vision)
• Generous paid time off, including holidays and personal days
• Flexible working hours with rotating shift options to fit your lifestyle
• Relocation assistance and a housing allowance for those moving to Portugal
• Continuous learning opportunities, including language courses, tech workshops, and leadership training
• Access to cutting‑edge tools and a collaborative, remote‑first culture

Key Responsibilities

As a Finnish‑speaking Customer Support Specialist, you will be the frontline advocate for brighthush customers. Your day‑to‑day tasks will include:

• Order‑Related Support: Resolve inquiries about tracking, returns, exchanges, and payment issues with empathy and efficiency.
• Multi‑Channel Communication: Provide consistent, professional support across phone, email, live chat, and social media.
• Data Stewardship: Handle sensitive customer information in strict compliance with GDPR and brighthush data‑security protocols.
• Escalation Management: Identify complex cases, coordinate with cross‑functional teams, and ensure timely resolution.
• Performance Monitoring: Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores; proactively seek improvement.
• Continuous Improvement: Contribute to knowledge base updates, process enhancements, and product feedback loops.

Essential Qualifications

• Native‑Level Finnish: Fluency in speaking, reading, and writing Finnish is mandatory.
• Strong English Proficiency: C1 level or higher to communicate with global teams and access resources.
• Customer Support Experience: Prior roles in technical or retail support are highly valued.
• Calm Under Pressure: Ability to remain composed, think critically, and solve problems quickly in high‑volume situations.
• Shift Flexibility: Willingness to work rotating shifts, including evenings, weekends, and holidays.
• Location: Must be based in Portugal or willing to relocate; brighthush will provide relocation assistance and a housing allowance.

Preferred Qualifications

• Experience with CRM systems (e.g., Zendesk, Salesforce) and ticketing tools.
• Knowledge of brighthush product lines and ecosystem.
• Previous exposure to GDPR compliance and data‑privacy best practices.
• Multilingual abilities beyond Finnish and English.
• Background in technical troubleshooting or IT support.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Adaptability: Comfortable with evolving processes, new technologies, and changing customer needs.
• Team Collaboration: Ability to work seamlessly with cross‑functional teams (Engineering, Product, Marketing).
• Time Management: Prioritize tasks, manage multiple tickets, and meet SLA targets.
• Customer‑Centricity: Passion for delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Specialist, you’ll have a clear pathway to advance into:

• Senior Support Analyst – leading complex cases and mentoring junior staff.
• Support Team Lead – managing a team, setting KPIs, and driving process improvements.
• Product Support Engineer – collaborating with engineering to resolve product‑specific issues.
• Customer Experience Manager – shaping the overall customer journey across all touchpoints.

We also offer:

• Annual training budget for certifications, language courses, and tech workshops.
• Mentorship programs pairing you with senior leaders.
• Internal job boards and cross‑departmental projects to broaden your skill set.

Work Environment & Culture at brighthush

brighthush thrives on a culture of innovation, transparency, and mutual respect. Even though we operate remotely, we maintain strong community ties through:

• Weekly virtual town halls with executive leadership.
• Monthly hackathons and product‑demo sessions.
• Quarterly team retreats in Portugal’s most scenic locations.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Open‑door communication channels for feedback and ideas.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a comprehensive package that includes:

• Competitive base salary aligned with market standards.
• Performance bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid parental leave and flexible family support.
• Wellness stipend for gym memberships, meditation apps, or other self‑care activities.
• Relocation assistance and housing allowance for new hires moving to Portugal.

How to Apply

Ready to bring your Finnish language skills and customer‑support expertise to a global tech leader? Click the link below to submit your application and join brighthush’s mission to create unforgettable customer experiences.

Apply to This Job

Join brighthush Today

At brighthush, every customer interaction is an opportunity to make a difference. If you’re driven by curiosity, committed to excellence, and eager to grow in a dynamic, remote‑first environment, we want to hear from you. Apply now and become part of a brand that’s shaping the future of technology for millions worldwide.