Remote Virginia Customer Service Representative – 24/7/365 Support Specialist for Healthcare Transportation & Care Coordination

About brighthush

brighthush is a leading innovator in the healthcare services sector, dedicated to connecting patients with the care they need through reliable, compassionate, and technology‑driven transportation solutions. With a mission to improve health outcomes by ensuring timely access to medical appointments, brighthush has built a reputation for excellence, integrity, and a culture that values every team member’s contribution. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages growth, learning, and a sense of purpose.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in the people who serve our members. As a Remote Virginia Customer Service Representative, you will be the first point of contact for patients and their families, helping them navigate transportation logistics and ensuring a seamless experience that directly impacts their health and well‑being. This role offers a unique blend of customer interaction, data stewardship, and teamwork—all while working from the comfort of your own home.

Key Responsibilities

• Serve as the primary liaison for members, addressing transportation inquiries with empathy and accuracy.
• Schedule, modify, and cancel transportation reservations in real‑time, ensuring compliance with all operational protocols.
• Document all member interactions, complaints, and resolutions in the company’s CRM system with meticulous attention to detail.
• Maintain a high level of professionalism, courtesy, and positivity in every communication.
• Collaborate with cross‑functional teams—dispatch, billing, and quality assurance—to resolve complex member issues.
• Participate in daily briefings, training sessions, and performance reviews to continuously improve service quality.
• Adhere to strict attendance and punctuality standards, including coverage of nights, weekends, and holidays as required.
• Support 24/7/365 contact center operations, ensuring that members receive timely assistance regardless of the time of day.
• Contribute to process improvement initiatives and special projects that enhance member satisfaction and operational efficiency.

Essential Qualifications

• High school diploma or equivalent (preferred).
• 0–2 years of experience in a high‑volume contact center or customer service environment.
• Proficiency in data entry with a typing speed of at least 35 words per minute.
• Strong interpersonal and communication skills, with the ability to remain calm and professional under pressure.
• Quick learner who can master new technologies, processes, and complex instructions.
• Reliable, self‑motivated, and capable of working independently while contributing to a team.
• Valid Virginia driver’s license (preferred, but not mandatory for remote roles).

Preferred Qualifications

• Experience in the healthcare or transportation industry.
• Knowledge of medical terminology and patient privacy regulations (HIPAA).
• Previous exposure to CRM platforms such as Salesforce or Zendesk.
• Multilingual abilities (Spanish, French, etc.) to serve a diverse member base.

Required Technical Setup

• High‑speed internet connection: minimum 25 Mbps download and 5 Mbps upload (proof of speed test required).
• Directly hardwired connection to a modem for optimal stability.
• Dedicated, private workspace that protects sensitive member information.
• Commitment to attend 100 % of training sessions and remain on camera for the first 30 days.

Work Schedule & Availability

This position supports a 24/7/365 contact center model. Shifts may include nights, weekends, and holidays, including company‑recognized holidays. Flexibility and reliability are essential to meet the needs of our members around the clock.

Compensation & Benefits

• Competitive hourly rate of $14.00 per hour, with potential for overtime and shift differentials.
• Comprehensive benefits package (medical, dental, vision, life insurance, and more).
• 401(k) retirement plan with company match.
• Paid time off, paid parental leave, and short‑term/long‑term disability coverage.
• Tuition reimbursement and ongoing professional development opportunities.
• Employee discounts on retail, travel, dining, and more.
• Flexible spending accounts for health and dependent care.

Career Growth Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you will have clear pathways to advance into supervisory roles, quality assurance, or specialized transportation coordination positions. We offer mentorship programs, leadership training, and access to industry conferences to help you build a rewarding career trajectory.

Our Culture

brighthush fosters a culture of collaboration, innovation, and respect. We celebrate diversity, encourage open communication, and recognize the impact of each team member’s work. Our remote environment is supported by robust digital tools, regular virtual team gatherings, and a commitment to work‑life balance.

How to Apply

If you are passionate about making a tangible difference in people’s lives and meet the qualifications above, we invite you to apply. Submit your resume and a brief cover letter outlining why you would be a great fit for brighthush. We look forward to welcoming you to our team!

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.