Experienced Flemish Customer Care Agent – Remote Energy Support Specialist in Greece

Welcome to brighthush: Where Energy Meets Excellence

At brighthush, we’re redefining the way people experience energy. Our mission is to deliver reliable, sustainable power solutions while treating every customer with the respect and care they deserve. We’re a forward‑thinking, customer‑centric organization that thrives on innovation, collaboration, and a passion for making a positive impact on the world.

Now, we’re excited to invite a talented Flemish Customer Care Agent to join our growing team in Greece. This role offers the unique opportunity to work remotely from the sun‑kissed shores of Greece while supporting a dynamic, global customer base. If you’re a natural communicator, a problem‑solver at heart, and eager to grow within a vibrant, inclusive culture, brighthush is the place for you.

About the Role: Your Day‑to‑Day Impact

As a Customer Care Agent at brighthush, you’ll be the frontline ambassador for our brand, ensuring that every interaction leaves a lasting, positive impression. Your responsibilities will span across multiple channels—phone, chat, and email—providing timely, accurate, and empathetic support to both existing and prospective customers.

Key Responsibilities

• Customer Interaction: Handle inbound calls, live chats, and emails, delivering exceptional service that reflects brighthush’s commitment to quality.
• Billing & Account Management: Assist customers with invoice queries, payment reminders, and account adjustments, ensuring accuracy and compliance with company policies.
• Tariff & Contract Support: Guide customers through tariff options, contract renewals, and changes, helping them make informed decisions that align with their needs.
• Complaint Resolution: Investigate and resolve complaints related to overcharges, overpayments, or service disruptions, turning challenging situations into opportunities for customer delight.
• Retention & Upsell: Identify and act on sales opportunities in a service‑oriented manner, contributing to customer retention and revenue growth.
• Data Accuracy: Maintain meticulous records in our CRM system, ensuring all customer interactions are logged accurately and in a timely fashion.
• Continuous Improvement: Provide feedback on process enhancements, product features, and customer pain points to help shape the future of brighthush’s service offerings.

Essential Qualifications & Experience

We’re looking for candidates who bring a blend of language proficiency, technical aptitude, and a genuine passion for customer service.

• Language Skills: Native‑level fluency in Flemish (Dutch) and a solid working knowledge of English (minimum B2 level).
• Communication: Exceptional verbal and written communication skills, with the ability to adapt tone and style to diverse audiences.
• Technical Proficiency: Comfortable navigating CRM platforms, email clients, and basic office software; experience with customer‑service tools is a plus.
• Multitasking & Adaptability: Proven ability to manage multiple conversations simultaneously while maintaining high service standards.
• Initiative & Problem‑Solving: A proactive mindset, ready to ask insightful questions, propose solutions, and drive continuous improvement.
• Team Player: Strong collaboration skills, with a willingness to support peers and share best practices.

Preferred Qualifications

• Experience working in a customer‑service role within the energy or utilities sector.
• Familiarity with CRM systems such as Salesforce, Zendesk, or HubSpot.
• Knowledge of Greek culture and basic Greek language skills.
• Prior experience in a remote or distributed team environment.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to exceeding expectations.
• Problem‑Resolution: Analytical thinking and the ability to troubleshoot issues efficiently.
• Time Management: Prioritizing tasks effectively in a fast‑paced environment.
• Attention to Detail: Accuracy in data entry and documentation.
• Resilience: Maintaining composure under pressure and handling challenging interactions with professionalism.
• Learning Agility: Quick to absorb new information and adapt to evolving processes.

Career Growth & Development at brighthush

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you grow in your role, you’ll have the opportunity to:

• Progress to a Senior Customer Care Agent, taking on more complex cases and mentoring new hires.
• Transition into a Team Lead position, overseeing a group of agents and shaping team strategy.
• Explore cross‑functional roles in Sales, Product Support, or Operations, leveraging your customer insights.
• Participate in ongoing training programs, workshops, and certifications that enhance your skill set.
• Attend annual conferences and industry events to stay ahead of market trends and network with peers.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means you’ll enjoy:

• Flexible working hours that respect your personal life and the Mediterranean lifestyle.
• A supportive, inclusive community that values diversity and encourages open dialogue.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A culture of recognition, where achievements are celebrated and contributions are acknowledged.

Compensation, Perks, and Benefits

While specific salary figures are tailored to experience and role, we offer a competitive package that includes:

• Base salary aligned with industry standards for remote customer‑service roles.
• Performance‑based bonuses that reward outstanding service and customer satisfaction.
• Comprehensive private health insurance covering you and your immediate family.
• Paid training period to ensure you’re fully equipped for success.
• Relocation assistance, including flight arrangements and initial accommodation support.
• Assistance with local logistics—finding housing, opening a bank account, and navigating everyday life in Greece.
• Access to a digital wellness program, including mental health resources and flexible time off.

How to Apply

Ready to embark on an exciting journey with brighthush? Submit your application through our secure portal. We’re eager to learn how your skills and passion align with our mission.

For any questions about the role or the application process, feel free to reach out to our recruitment team at [email protected].

Join brighthush – Where Your Voice Powers the Future of Energy

At brighthush, you’ll be part of a team that values innovation, customer focus, and personal growth. If you’re ready to make a real difference, enjoy the beauty of Greece, and thrive in a supportive, remote environment, we want to hear from you. Apply today and help us illuminate the world—one customer at a time.