Experienced Freelance Korean Language Customer Support Specialist – Remote Email Support for International Clients

About brighthush and the Opportunity

brighthush is a global leader in customer experience solutions, empowering brands across the world to connect with their audiences in the most authentic and engaging way. With a presence in over 30 countries and a portfolio that spans e‑commerce, fintech, travel, and health tech, we are committed to delivering world‑class support that turns every interaction into a memorable brand moment.

We are currently expanding our remote support network and are looking for a dedicated Freelance Korean Language Customer Support Specialist to join our team. This role is fully remote, offering you the flexibility to work from anywhere while collaborating with a vibrant, international team of support professionals.

Why This Role Stands Out

• Fully Remote & Flexible: Work from your preferred location, whether it’s a cozy home office, a bustling café, or a serene beach.
• Structured Schedule: Monday to Friday, daytime shifts only – no overnight or weekend hours.
• No Phone Calls or Sales: Focus exclusively on email support, ensuring a calm, distraction‑free environment.
• Competitive Compensation: Fixed hourly rate of €10, paid promptly and transparently.
• Paid Training: Receive comprehensive onboarding and training at the same hourly rate before you start handling live tickets.
• Long‑Term Collaboration: We value stability and are looking for partners who can grow with us over time.

Key Responsibilities

As a Korean‑speaking support specialist, you will be the first point of contact for our Korean‑speaking customers. Your day‑to‑day tasks will include:

• Responding to inbound email inquiries from customers in Korean, ensuring timely and accurate resolutions.
• Escalating complex issues to the appropriate internal teams while maintaining clear communication.
• Documenting all interactions in our CRM system, following brand guidelines and compliance standards.
• Monitoring ticket queues, prioritizing high‑impact requests, and maintaining SLA targets.
• Collaborating with cross‑functional teams (product, engineering, quality assurance) to provide feedback and improve customer experience.
• Participating in regular performance reviews and training sessions to refine skills and stay updated on product changes.

Essential Qualifications

• Language Proficiency: C1 level or higher in Korean with excellent written communication skills.
• English Proficiency: Strong command of English to read and understand product documentation and internal communications.
• Freelancer Status: Ability to issue invoices and manage your own taxes and accounting.
• Reliable internet connection and a quiet workspace suitable for professional communication.
• Strong attention to detail, with a proven track record of delivering high‑quality written responses.
• Experience in customer support or a related field is a plus but not mandatory.

Preferred Qualifications

• Previous experience in a remote support role or with international brands.
• Familiarity with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of the e‑commerce or fintech sectors.
• Experience with ticketing systems and workflow automation.
• Basic understanding of data privacy regulations (GDPR, CCPA).

Skills & Competencies

• Exceptional written communication in Korean and English.
• Problem‑solving mindset with the ability to think critically under pressure.
• Time‑management skills to handle multiple tickets simultaneously.
• Adaptability to new tools, processes, and product updates.
• Team player who thrives in a collaborative, cross‑cultural environment.
• Proactive attitude – you’ll often anticipate customer needs and suggest improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a freelance specialist, you will have the opportunity to:

• Progress into a full‑time support role or a specialist position within our customer experience team.
• Take on mentorship responsibilities, guiding new hires and sharing best practices.
• Participate in advanced training modules covering product knowledge, advanced CRM techniques, and customer psychology.
• Attend virtual workshops and webinars hosted by industry experts.
• Contribute to process improvement initiatives, influencing the way we serve our global customers.

Work Environment & Culture at brighthush

Our culture is built on transparency, respect, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual stand‑ups and team check‑ins.
• Monthly town‑hall meetings where leadership shares company updates.
• Open channels for feedback and idea sharing via Slack and Microsoft Teams.
• A culture that celebrates diversity and encourages personal growth.
• Access to a digital library of resources, including e‑books, podcasts, and industry reports.

Compensation, Perks & Benefits

While this is a freelance position, we offer a competitive and transparent compensation structure:

• Hourly rate of €10, paid bi‑weekly.
• Paid training at the same hourly rate before you begin live support.
• Flexible working hours within the defined daytime shift window.
• Access to our digital benefits portal, which includes:
• Health and wellness resources (online fitness classes, meditation guides).
• Professional development budget for courses and certifications.
• Discounts on partner products and services.

How to Apply

Ready to bring your Korean language skills and passion for customer service to a global brand? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Why brighthush?

At brighthush, we don’t just solve problems – we create experiences that resonate. By joining our remote support team, you’ll be part of a mission to elevate customer interactions worldwide, while enjoying the freedom and flexibility that comes with a freelance partnership. Your expertise will directly impact customer satisfaction, brand loyalty, and the overall success of our global clients.

We look forward to welcoming you aboard and building a brighter future together.