Multilingual Customer Service & Content Moderation Specialist (German & English) – Relocation & International Growth Opportunities

Welcome to brighthush – Where Your Career Meets the Sun

At brighthush, we’re redefining the way people connect with brands and communities across the globe. Our mission is to empower businesses with world‑class customer experience and digital content solutions that resonate in every language and culture. Whether you’re a seasoned customer support professional, a meticulous content moderator, or a dynamic B2B sales specialist, brighthush offers a vibrant, international platform where your expertise can thrive while you enjoy the lifestyle of sunny Mediterranean destinations.

Why Choose brighthush?

• Global Reach, Local Impact: Work with leading brands across Europe, the Middle East, and beyond, while living in some of the most desirable locations on the continent.
• Career Growth: Structured learning paths, mentorship programs, and clear promotion tracks ensure you’re always moving forward.
• Work-Life Harmony: Flexible schedules, remote options, and a supportive team culture that values your well‑being.
• Competitive Rewards: Salaries that consistently exceed local averages, signing bonuses, and comprehensive benefits.

Available Roles

brighthush is actively hiring for four key positions that are critical to our growth and success. Each role offers unique challenges and opportunities for professional development.

1. Content Moderator (German & English)

As a bilingual Content Moderator, you’ll safeguard our clients’ digital spaces by reviewing user‑generated content, ensuring compliance with community guidelines, and maintaining a safe, engaging environment for all users.

Key Responsibilities

• Review and evaluate content in real‑time across multiple platforms (social media, forums, live chat).
• Apply moderation policies consistently, escalating complex cases to senior teams.
• Collaborate with product and policy teams to refine guidelines and improve moderation tools.
• Track metrics such as resolution time, accuracy, and user satisfaction.
• Participate in continuous training to stay updated on emerging content trends and regulatory changes.

Essential Qualifications

• Native German speaker with fluent English communication skills.
• Minimum of 1 year experience in content moderation, customer support, or a related field.
• Strong analytical mindset and attention to detail.
• Ability to handle high‑volume, fast‑paced work environments.
• Proficiency with moderation tools (e.g., Zendesk, Hootsuite, or custom platforms).

Preferred Qualifications

• Experience with AI‑driven moderation systems.
• Knowledge of GDPR, e‑commerce, or online community best practices.
• Prior exposure to multi‑channel moderation (video, audio, text).

Skills & Competencies

• Exceptional written and verbal communication.
• Empathy and cultural sensitivity.
• Problem‑solving under pressure.
• Team collaboration and cross‑functional coordination.
• Adaptability to evolving policies and technologies.

2. Customer Support Specialist (German & English)

Deliver outstanding customer service by resolving inquiries, troubleshooting issues, and ensuring a seamless experience for our clients’ end users.

Key Responsibilities

• Respond to customer queries via email, chat, and phone in both German and English.
• Diagnose and resolve technical or product‑related issues.
• Document solutions in the knowledge base and suggest improvements.
• Track customer satisfaction metrics and report trends.
• Collaborate with product, engineering, and sales teams to address recurring problems.

Essential Qualifications

• Native German speaker with advanced English proficiency.
• 2+ years of customer support experience, preferably in SaaS or digital services.
• Strong technical aptitude and quick learning ability.
• Excellent organizational skills and attention to detail.
• Experience with CRM systems (e.g., Salesforce, HubSpot).

Preferred Qualifications

• Knowledge of customer support best practices and industry standards.
• Experience in a multilingual support environment.
• Familiarity with ticketing and knowledge‑base tools.

Skills & Competencies

• Customer‑centric mindset.
• Strong problem‑solving and analytical skills.
• Effective communication and active listening.
• Team player with a proactive attitude.
• Resilience and composure under pressure.

3. Sales & Marketing Associate (German & English)

Drive brand awareness and revenue growth by executing targeted marketing campaigns, managing leads, and nurturing client relationships.

Key Responsibilities

• Develop and implement bilingual marketing campaigns across digital channels.
• Generate and qualify leads, maintaining accurate records in the CRM.
• Collaborate with creative teams to produce compelling content.
• Analyze campaign performance and recommend optimizations.
• Assist in the creation of sales collateral and presentations.

Essential Qualifications

• Native German speaker with fluent English communication skills.
• 1–2 years experience in sales or marketing, preferably in digital services.
• Proficiency with marketing automation tools (e.g., Marketo, Mailchimp).
• Strong analytical and data‑driven mindset.
• Excellent written and verbal communication.

Preferred Qualifications

• Experience with B2B lead generation and account‑based marketing.
• Knowledge of SEO, SEM, and social media advertising.
• Familiarity with CRM platforms and analytics dashboards.

Skills & Competencies

• Creative thinking and storytelling.
• Project management and multitasking.
• Strong interpersonal skills.
• Adaptability to fast‑changing market dynamics.
• Data‑analysis and reporting proficiency.

4. B2B Sales Specialist (German & English)

Lead the charge in securing new business partnerships, negotiating contracts, and expanding our footprint in the European market.

Key Responsibilities

• Identify and pursue high‑value B2B prospects across Germany, Austria, Switzerland, and other EU markets.
• Conduct product demos, presentations, and negotiations.
• Build and maintain strong relationships with key decision‑makers.
• Collaborate with the marketing team to create tailored proposals.
• Track sales metrics and forecast revenue accurately.

Essential Qualifications

• Native German speaker with fluent English communication skills.
• Minimum of 3 years B2B sales experience in SaaS, digital services, or related fields.
• Proven track record of meeting or exceeding sales targets.
• Strong negotiation and closing skills.
• Experience with CRM systems (e.g., Salesforce).

Preferred Qualifications

• Experience in the customer experience or content moderation industry.
• Knowledge of EU data protection regulations (GDPR).
• Fluency in additional languages (e.g., French, Spanish).

Skills & Competencies

• Strategic thinking and market insight.
• Excellent communication and presentation skills.
• Resilience and persistence in a competitive environment.
• Team collaboration and cross‑functional coordination.
• Data‑driven decision making.

Why Work at brighthush?

brighthush is more than a company – it’s a community of passionate professionals who thrive on innovation, collaboration, and continuous learning. Here’s what sets us apart:

1. Permanent, Full‑Time Contracts from Day One

We believe in stability and long‑term growth. Every new hire receives a permanent contract, ensuring you can focus on building your career without uncertainty.

2. Comprehensive Relocation Support

Moving to a new country can be daunting. brighthush eases the transition with:

• Paid flight tickets to your chosen destination.
• Initial accommodation support (hotel or short‑term rental).
• Housing assistance in Greece (rooms 200‑300 €/month; two‑bedroom houses 200‑400 €/month, even on islands).
• Full accommodation included for Portugal roles.
• Guidance on local services, banking, and utilities.

3. Competitive Compensation & Perks

• Base salaries that are at least 75% above the local average, ensuring you’re rewarded for your expertise.
• Portugal roles come with a generous 3,000 € signing bonus.
• B2B Sales specialists in Greece can earn approximately 2,000 € per month (experienced candidates).
• Medical insurance and comprehensive benefits package.
• Paid training and full equipment (laptop, Wi‑Fi router) to equip you for success.
• Remote work options for Portugal and Greece, giving you flexibility.
• Regular team events, cultural outings, and community initiatives.

4. Learning & Development

At brighthush, we invest heavily in your growth:

• Structured onboarding program with mentorship.
• Monthly skill‑building workshops (e.g., advanced moderation techniques, sales strategies).
• Access to online learning platforms and certifications.
• Clear career pathways with promotion criteria.
• Opportunities to work on cross‑functional projects and gain exposure to new domains.

5. Inclusive, International Culture

Our team spans multiple countries, languages, and backgrounds. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard.

How to Apply

Ready to trade grey skies for sunshine and take your career to the next level? Send your resume and a brief cover letter to [email protected] or connect with us on WhatsApp at +39 334 619 6398. For a quick application, click the link below: