Experienced French Customer Support Agent – Remote & On‑Site Opportunities in Greece – Multilingual Customer Service Specialist

About brighthush

brighthush is a global leader in customer experience solutions, dedicated to transforming the way brands connect with their audiences. With a presence in over 30 countries and a portfolio that spans e‑commerce, fintech, travel, and consumer goods, we empower businesses to deliver seamless, personalized support that turns first‑time buyers into lifelong advocates. Our culture is built on curiosity, collaboration, and a relentless focus on continuous improvement. If you thrive in a fast‑moving environment and want to make a tangible impact on customer satisfaction, brighthush is the place for you.

Why Join brighthush as a French Customer Support Agent?

As a French Customer Support Agent, you will be the voice of brighthush’s French‑speaking customers, ensuring they receive timely, accurate, and empathetic assistance across multiple channels. Whether you work from the comfort of your home or from one of our modern office spaces in Greece, you’ll enjoy flexible hours, a supportive team, and a clear path for career advancement. Your role will directly influence customer loyalty, brand reputation, and the overall success of our clients’ businesses.

Key Responsibilities

• Multi‑Channel Support: Handle incoming inquiries via live chat, email, and phone, ensuring a consistent and high‑quality experience across all touchpoints.
• Customer Needs Assessment: Quickly identify and understand each customer’s issue, providing tailored solutions that meet or exceed expectations.
• Relationship Building: Foster trust and rapport through open, proactive communication, turning challenging interactions into positive outcomes.
• Accurate Documentation: Log all customer interactions in our CRM, update account details, and file relevant documents to maintain a single source of truth.
• Process Adherence: Follow established communication protocols, quality guidelines, and company policies to ensure compliance and consistency.
• Continuous Improvement: Participate in regular feedback sessions, share insights on common pain points, and contribute to the evolution of support processes.

Essential Qualifications

• Fluency in French (C1–C2): Native‑level proficiency in speaking, reading, and writing.
• Strong English Skills (B2–C1): Ability to communicate clearly with internal teams and stakeholders.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent phone etiquette, active listening, and problem‑solving skills.
• Strong written communication and presentation abilities.
• Customer‑centric mindset with the agility to adapt to diverse personalities.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.

Preferred Qualifications

• Experience in a customer support role within a multinational or tech‑centric company.
• Knowledge of CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Familiarity with basic troubleshooting for e‑commerce or SaaS products.
• Additional language skills (e.g., Greek, English, Spanish) are a plus.

Core Skills & Competencies

• Exceptional verbal and written communication.
• Empathy and emotional intelligence.
• Analytical thinking and problem‑solving.
• Adaptability to changing priorities and fast‑paced workflows.
• Team collaboration and cross‑functional coordination.
• Proactive learning and self‑development mindset.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a French Customer Support Agent, you will have access to:

• Structured onboarding and mentorship programs.
• Regular performance reviews with clear metrics and growth pathways.
• Internal mobility into senior support roles, quality assurance, or product management.
• Access to a curated library of e‑learning courses, webinars, and industry certifications.
• Participation in cross‑departmental projects that influence product roadmaps and customer experience strategies.

Work Environment & Culture at brighthush

Our Greek offices are designed to inspire creativity and collaboration, featuring open workspaces, quiet zones, and state‑of‑the‑art meeting rooms. For remote workers, we provide a comprehensive home‑office stipend and a digital collaboration toolkit. We celebrate diversity, encourage open dialogue, and host regular team‑building events, both virtual and in‑person. At brighthush, you’ll find a culture that values work‑life balance, continuous learning, and a shared commitment to excellence.

Compensation, Perks, and Benefits

• Competitive Base Salary: Market‑aligned compensation that rewards experience and performance.
• Monthly Performance Bonuses: Earn additional rewards based on key metrics such as CSAT, first‑contact resolution, and customer retention.
• Meal Vouchers: Monthly vouchers to support healthy eating habits.
• Health & Wellness: Comprehensive health insurance, dental coverage, and mental health resources.
• Continuous Training: Unlimited access to learning platforms, including Udemy, LinkedIn Learning, and industry‑specific courses.
• Relocation Package: For candidates moving from abroad, we cover travel expenses, provide a temporary housing allowance, and assist with visa and relocation logistics.
• Additional perks such as gym memberships, flexible work hours, and a generous paid‑time‑off policy.

How to Apply

Ready to take the next step in your customer support career? Submit your application through the link below, and our recruitment team will guide you through the next stages. We look forward to discovering how your passion for the French language and dedication to customer success can help brighthush continue to set industry standards.