Experienced LATAM Virtual Assistant – Logistics & Customer Support Specialist (Remote, Bilingual Spanish & English)

About brighthush

brighthush is a leading U.S.-based organization that delivers innovative logistics solutions to the home improvement and construction sectors. With a global footprint and a commitment to excellence, brighthush empowers professionals and homeowners alike to achieve their projects efficiently and cost‑effectively. Our culture is built on collaboration, continuous learning, and a passion for customer success. As we expand our remote workforce, we’re looking for talented individuals who share our vision and can thrive in a fast‑paced, data‑driven environment.

Why Join brighthush?

• Fully Remote Flexibility: Work from anywhere in LATAM with a stable, high‑speed internet connection.
• Competitive Compensation: Base pay plus performance‑based bonuses that reward reliability and productivity.
• Career Growth: Opportunities to advance into senior support roles, project coordination, or even full‑time positions within brighthush.
• Professional Development: Access to online training modules, webinars, and mentorship from industry experts.
• Inclusive Culture: A supportive community that values diversity, bilingual communication, and work‑life balance.

Key Responsibilities

As a Virtual Assistant at brighthush, you will be the frontline liaison between our U.S. operations and our global client base. Your role will involve:

• Responding to customer inquiries via email, phone, and chat with a focus on clarity, empathy, and timely resolution.
• Coordinating logistics for product deliveries, returns, and inventory management across multiple regions.
• Maintaining and updating contact and vendor databases, ensuring data integrity and accessibility.
• Inputting large volumes of data into our proprietary systems, including order details, shipment tracking, and customer feedback.
• Scheduling meetings, appointments, and conference calls for internal teams and external partners.
• Proactively identifying and escalating service issues, providing solutions, and following up to ensure customer satisfaction.
• Collaborating with the sales, operations, and IT teams to streamline processes and implement best practices.
• Monitoring performance metrics, preparing weekly reports, and suggesting improvements to enhance efficiency.

Essential Qualifications

• Bilingual proficiency in Spanish and English (C1 level or higher).
• Minimum of 1 year in a customer service or data entry role.
• Strong experience with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Meet, Docs, Sheets, Slides).
• Prior experience working at brighthush or in a similar home improvement retail environment is highly desirable.
• Excellent organizational skills with the ability to prioritize tasks and manage multiple deadlines.
• Proficiency in using CRM and inventory management tools (experience with Salesforce, HubSpot, or similar platforms is a plus).
• Self‑motivated, detail‑oriented, and capable of working independently while maintaining high communication standards.
• Reliable personal laptop/desktop, high‑quality headset, and a minimum 100 Mbps internet connection.

Preferred Qualifications

• Experience in logistics, supply chain, or warehouse operations.
• Knowledge of U.S. retail standards and compliance regulations.
• Familiarity with project management tools such as Asana, Trello, or Monday.com.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Basic understanding of Spanish dialects across LATAM to better serve regional clients.

Skills & Competencies

• Exceptional written and verbal communication in both Spanish and English.
• Strong analytical mindset with the ability to interpret data and generate actionable insights.
• Problem‑solving aptitude and a proactive approach to challenges.
• Adaptability to evolving technologies and processes.
• High level of professionalism and confidentiality when handling sensitive information.
• Team player who thrives in a collaborative, cross‑functional environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Virtual Assistant, you will have the chance to:

• Progress into senior support or operations roles within the organization.
• Participate in leadership development programs and cross‑departmental projects.
• Earn certifications in logistics, supply chain management, or customer experience through our partnership with industry leaders.
• Attend virtual conferences, workshops, and webinars to stay ahead of industry trends.
• Contribute to process improvement initiatives that shape the future of our remote workforce.

Work Environment & Culture

brighthush fosters a culture of trust, transparency, and continuous improvement. Our remote teams operate on a flexible schedule, but we maintain consistent communication through:

• Daily stand‑up meetings via Google Meet.
• Weekly performance reviews and goal‑setting sessions.
• Monthly virtual team‑building events and cultural celebrations.
• Open channels for feedback and suggestions through our internal Slack workspace.

We celebrate diversity and encourage employees to bring their authentic selves to work. Our inclusive policies ensure that every team member feels valued and empowered to contribute.

Compensation & Benefits

As an independent contractor, you will receive:

• Competitive hourly rate (converted to local currency).
• Reliability bonus of $25 USD (paid in local currency) for consistent performance.
• Productivity bonus of $50 USD for exceeding targets.
• Consecutive reliability bonus of $50 USD for maintaining streaks of high performance.
• Access to a comprehensive benefits package, including health insurance options, retirement contributions, and paid time off (subject to local regulations).

All bonuses are paid in local currency and are contingent upon meeting predefined metrics. As a contractor, you are responsible for managing your own tax, health, and social security contributions.

How to Apply

Ready to join a forward‑thinking organization that values your bilingual skills and customer‑centric mindset? Click the link below to submit your application and take the first step toward an exciting remote career with brighthush.

Apply to brighthush Today

Closing Statement

At brighthush, we are committed to delivering exceptional service to our clients while empowering our team members to grow professionally and personally. If you are a dedicated, bilingual Virtual Assistant with a passion for logistics and customer support, we invite you to bring your expertise to our dynamic remote team. Join us and help shape the future of home improvement logistics across LATAM and beyond.