Experienced French‑Speaking Customer Service Representative – Remote, Greece – Join brighthush as a Multilingual Support Specialist

About brighthush and the Opportunity

brighthush is a global leader in customer experience solutions, empowering brands to deliver seamless, personalized support across multiple channels. With a presence in more than 30 countries and a portfolio that spans e‑commerce, fintech, travel, and consumer electronics, brighthush is at the forefront of the digital transformation that is reshaping how businesses connect with their customers.

We are excited to invite a French‑speaking Customer Service Representative to join our dynamic, remote team based in Greece. This role offers the unique chance to blend professional growth with the vibrant Mediterranean lifestyle—sun‑kissed beaches, historic ruins, and a thriving culinary scene—all while contributing to a company that values innovation, empathy, and excellence.

Why brighthush?

• Global Impact – Your work will directly influence the satisfaction of customers worldwide, helping to shape the brand perception of leading international companies.
• Remote Flexibility – Operate from the comfort of your home in Greece, with flexible hours that respect your personal and cultural commitments.
• Continuous Learning – Access to a comprehensive training program, mentorship from seasoned experts, and a wealth of internal resources to sharpen your skills.
• Inclusive Culture – A multicultural environment where diversity is celebrated, and every voice is heard.
• Competitive Compensation – A base salary complemented by performance‑based incentives, ensuring you are rewarded for the value you bring.

Key Responsibilities

As the first point of contact for French‑speaking customers, you will play a pivotal role in shaping their experience with brighthush’s partner brands. Your day‑to‑day tasks will include:

• Providing timely, accurate support via phone, email, and live chat in French.
• Answering product inquiries, account questions, and troubleshooting issues with a customer‑centric mindset.
• Escalating complex problems to specialized teams while ensuring clear communication and follow‑up.
• Documenting all interactions in the CRM system, maintaining meticulous records for future reference.
• Collaborating with cross‑functional teams—product, technical, and marketing—to deliver comprehensive solutions.
• Staying up‑to‑date on product updates, policy changes, and industry trends to offer informed guidance.
• Contributing to continuous improvement initiatives by sharing insights and feedback on customer pain points.

Essential Qualifications

We’re looking for candidates who bring a blend of language proficiency, technical aptitude, and a passion for service excellence:

• Native or fluent French – Clear, professional communication is essential.
• Strong English skills – Required for internal collaboration and documentation.
• Excellent written and verbal communication, with the ability to adapt tone to diverse audiences.
• Problem‑solving mindset: quick to diagnose issues and propose effective solutions.
• Patience and empathy: the ability to remain calm and supportive under pressure.
• Comfortable with digital tools: proficiency in CRM platforms, knowledge bases, and collaboration software.
• Previous customer service experience is a plus, but not mandatory; we provide full onboarding and training.

Preferred Qualifications

These additional attributes will set you apart and accelerate your success at brighthush:

• Experience in a multilingual support environment or with international brands.
• Familiarity with e‑commerce or fintech products.
• Knowledge of Greek culture and basic Greek language skills.
• Certifications in customer service, conflict resolution, or related fields.
• Proficiency with analytics tools to track and report on key performance indicators.

Core Skills & Competencies

• Customer‑first mindset: always prioritizing the customer’s needs.
• Adaptability: thriving in a fast‑paced, evolving environment.
• Team collaboration: working seamlessly with colleagues across time zones.
• Attention to detail: ensuring accurate documentation and data integrity.
• Time management: balancing multiple inquiries while maintaining quality.
• Tech savviness: quickly learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress to a Senior Support Specialist or Team Lead role within 12–18 months.
• Transition into product support, quality assurance, or customer success management.
• Participate in cross‑functional projects that influence product development and customer experience strategy.
• Attend industry conferences, webinars, and workshops—many of which are covered by the company.
• Earn certifications in customer service excellence, data analytics, or language proficiency.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to delivering outstanding customer experiences. You’ll enjoy:

• Regular virtual team huddles and social events to foster connection.
• Open channels for feedback and idea sharing, ensuring your voice influences company direction.
• A supportive onboarding program that pairs you with a mentor for the first 90 days.
• Flexible scheduling that respects your personal life and the Mediterranean rhythm.
• A culture that celebrates diversity, inclusion, and continuous improvement.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive package that includes:

• Base salary with performance‑based bonuses.
• Health and wellness benefits, including medical coverage and mental health resources.
• Paid time off, holidays, and a generous sick leave policy.
• Relocation support for candidates moving to Greece—covering travel, housing assistance, and orientation.
• Access to a digital learning platform with courses on customer service, technology, and personal development.
• Employee discount programs for travel, tech gadgets, and local experiences.
• Annual company retreats and team‑building activities.

Ready to Join brighthush?

If you are a French‑speaking professional who thrives on solving problems, building relationships, and delivering exceptional service, we want to hear from you. This is more than a job—it’s an invitation to grow your career in a supportive, innovative environment while enjoying the best of Greek life.

Take the next step in your professional journey. Apply now and become part of the brighthush family, where your expertise will shine and your impact will be felt worldwide.