Seasoned Travel Customer Care Specialist – Remote, Chile – Elevate Guest Experiences for brighthush

About brighthush

brighthush is a trailblazing travel technology company that redefines how people discover, plan, and experience journeys around the world. With a mission to make travel seamless, personalized, and unforgettable, brighthush combines cutting‑edge AI, data analytics, and a passionate community of travel lovers to deliver curated itineraries, real‑time support, and insider access to destinations worldwide. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight. As we expand our global footprint, we’re looking for dedicated professionals who share our vision of turning every trip into a story worth sharing.

Why This Role Matters

As a Travel Customer Care Specialist at brighthush, you will be the frontline ambassador of our brand, guiding travelers from the moment they book to the moment they return home. Your expertise will shape the emotional journey of our clients, ensuring that every interaction is smooth, supportive, and memorable. Whether you’re answering a last‑minute itinerary change or providing destination insights, your role is pivotal in building trust, fostering loyalty, and driving repeat business.

Key Responsibilities

• Multi‑Channel Support: Respond promptly to client inquiries via email, phone, and live chat, maintaining a professional tone and high response standards.
• Itinerary Management: Assist travelers with booking modifications, flight changes, hotel reservations, and activity adjustments, ensuring all details are accurate and up to date.
• Travel Advisory: Provide up‑to‑date travel requirements, visa information, health advisories, and destination tips tailored to each client’s needs.
• Feedback & Satisfaction: Conduct follow‑up surveys, gather feedback, and use insights to improve service quality and product offerings.
• Issue Resolution: Handle concerns with empathy, professionalism, and a problem‑solving mindset, escalating complex issues to the appropriate teams when necessary.
• Knowledge Management: Continuously update personal knowledge base, contribute to internal documentation, and stay current on industry trends and regulatory changes.
• Team Collaboration: Work closely with Sales, Operations, and Product teams to ensure a cohesive customer experience and share frontline insights.

Essential Qualifications

• Proven experience in customer service, preferably within the travel, hospitality, or related service industry.
• Exceptional written and verbal communication skills in English; proficiency in Spanish is highly desirable.
• Strong organizational skills with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Comfortable with digital tools, CRM systems, and quick to learn new software platforms.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Self‑motivated, proactive, and able to work independently in a remote environment.

Preferred Qualifications

• Experience with travel booking engines, airline reservation systems, or travel management platforms.
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Previous exposure to data analytics or customer feedback tools.
• Multilingual abilities beyond English and Spanish.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the client first, anticipating needs and exceeding expectations.
• Problem‑Solving: Quickly diagnose issues, propose solutions, and follow through until resolution.
• Communication Excellence: Articulate complex information clearly and concisely across all channels.
• Adaptability: Thrive in a fast‑moving environment, adjusting priorities as new challenges arise.
• Team Player: Collaborate effectively with cross‑functional teams and share knowledge openly.
• Tech Savvy: Comfortable navigating multiple digital platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Travel Customer Care Specialist, you will have the chance to:

• Progress into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into product or operations teams, leveraging your frontline insights to shape future offerings.
• Participate in ongoing training programs covering advanced travel industry knowledge, customer experience best practices, and leadership development.
• Attend virtual conferences, webinars, and workshops to stay ahead of emerging trends.
• Earn certifications in travel compliance, customer service excellence, or data analytics.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected with a vibrant, global team. We value:

• Flexibility: Choose your own schedule within core hours to balance work and life.
• Collaboration: Daily stand‑ups, weekly team meetings, and open communication channels keep everyone aligned.
• Innovation: A culture that encourages experimentation, feedback, and continuous improvement.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are celebrated.
• Well‑Being: Access to mental health resources, virtual fitness classes, and wellness stipends.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote travel support roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Flexible paid time off and a generous holiday schedule.
• Travel perks: discounted rates on flights, hotels, and experiences, plus exclusive access to partner offers.
• Professional development budget to support courses, certifications, and conferences.
• Equity or stock‑option plans to share in the company’s long‑term success.

How to Apply

If you’re ready to join a forward‑thinking travel tech company and make a real impact on travelers worldwide, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Travel Customer Care Specialist role.

Join brighthush – Where Every Journey Starts with Exceptional Care

At brighthush, we don’t just book trips; we craft experiences that linger in memories. As a Travel Customer Care Specialist, you’ll be the guardian of those memories, ensuring every traveler feels supported, informed, and inspired. If you’re passionate about travel, dedicated to customer delight, and eager to grow in a dynamic, remote environment, this is the opportunity for you.

Apply today and help us turn every trip into a story worth sharing.