Experienced Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist

About Brighthush

Brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as Brighthush Maxx, Brighthush Marshalls, Brighthush Homegoods, and Brighthush Winners, we are committed to redefining the shopping experience for millions of customers worldwide. Our mission is simple: to provide exceptional value while fostering a culture of innovation, integrity, and inclusivity.

Why Brighthush?

At Brighthush, we believe that every team member is a vital part of our success story. We invest in our people through continuous learning, mentorship, and career‑advancement pathways. Our employees enjoy a collaborative work environment, competitive compensation, and a comprehensive benefits package that supports their well‑being and future goals.

Position Overview

We are seeking a dynamic Customer Experience Coordinator to lead our front‑end team, ensuring that every customer interaction is memorable, efficient, and aligned with Brighthush’s high standards of service. This role is pivotal in driving customer loyalty, managing daily store operations, and cultivating a positive, safety‑first environment.

Key Responsibilities

• Customer Service Leadership: Oversee a team of associates at the front of the store, ensuring prompt, courteous service and active promotion of loyalty programs.
• Role Modeling Excellence: Demonstrate outstanding customer service by engaging with all customers, maintaining a clean and organized store, and embodying Brighthush’s values of honesty and integrity.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, personalized customer interactions, and loyalty program benefits. Mentor associates to enhance their performance and confidence.
• POS & Staffing Management: Assign registers, support POS coverage, coordinate breaks, and ensure seamless staffing throughout the shift.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Operational Excellence: Ensure associates execute tasks according to store plans, prioritize effectively, and maintain compliance with all policies and procedures.
• Communication & Feedback: Provide clear, timely updates to management and associates, and foster a culture of constructive feedback and recognition.
• Safety & Compliance: Promote safety awareness, maintain a safe environment, and adhere to all labor laws and Brighthush policies.
• Program Support: Participate in shrink reduction initiatives, credit and loyalty program promotion, and other store improvement projects.
• Additional Duties: Perform any other responsibilities as assigned by store management.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and front‑end operations.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proficiency in training and coaching others.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and store shrink reduction strategies.
• Demonstrated ability to lead and inspire a high‑performing team.
• Background in safety compliance and risk management.
• Prior exposure to Brighthush’s brand portfolio and corporate culture.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
• Leadership & Coaching: Proven ability to guide, motivate, and develop team members.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Adaptability: Thrive in a fast‑paced, dynamic retail environment.
• Integrity & Accountability: Uphold Brighthush’s values of honesty, confidentiality, and ethical conduct.

Career Growth & Learning Opportunities

At Brighthush, we view every role as a stepping stone. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and corporate initiatives.
• Develop leadership skills that prepare you for future roles such as Store Manager, District Manager, or Corporate Program Manager.
• Participate in Brighthush’s leadership development programs, workshops, and mentorship circles.
• Access to internal job boards and cross‑departmental projects.
• Earn certifications in retail management, customer service excellence, and safety compliance.

Work Environment & Culture

Brighthush prides itself on a vibrant, inclusive workplace where diversity is celebrated and every voice matters. Our culture is built on:

• Open communication and transparent decision making.
• Collaborative teamwork across all levels.
• Recognition of achievements through awards, shout‑outs, and career milestones.
• Commitment to work‑life balance with flexible scheduling options.
• Community engagement initiatives and volunteer opportunities.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.00 to $14.50, your actual compensation will reflect your skills, experience, and performance. Brighthush offers a comprehensive benefits package, including:

• Competitive base salary and performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discount program across all Brighthush brands.
• Professional development funds and tuition reimbursement.
• Wellness programs, including EAP, smoking cessation, and mental health resources.
• Pet insurance, legal assistance, and credit union services.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your career and make a tangible impact at Brighthush? Submit your application through our careers portal or click the link below to start the process.

Apply to Brighthush Today

Brighthush – Where Passion Meets Opportunity

At Brighthush, we are more than a retailer; we are a community of innovators, leaders, and dreamers. Join us and become part of a company that values your growth, rewards your dedication, and celebrates your successes. Together, we’ll shape the future of retail and create unforgettable experiences for customers worldwide.