Dynamic Retail Customer Experience Coordinator – Front‑End Operations & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush has grown into a Fortune 100 powerhouse that thrives on teamwork, continuous learning, and a relentless focus on the shopper’s experience. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a dynamic environment where every day presents new challenges and opportunities to make a real impact.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We invest heavily in professional development, mentorship, and career progression, ensuring that every associate has a clear path to grow and succeed. As a Retail Customer Experience Coordinator, you’ll be at the heart of our operations, shaping the way customers interact with our brand and driving loyalty across the entire store. If you’re passionate about retail, thrive in a fast‑paced environment, and want to lead a team that delivers exceptional service, brighthush is the place for you.

Key Responsibilities

• Lead Front‑End Operations: Oversee daily front‑end activities, ensuring that associates are engaged, well‑trained, and delivering a seamless customer experience.
• Champion Loyalty Programs: Promote and upsell brighthush loyalty initiatives, helping customers understand the value and benefits while driving repeat business.
• Team Development: Mentor and coach associates on customer service best practices, POS proficiency, and store merchandising standards.
• Schedule Management: Assign registers, coordinate break times, and respond to real‑time POS coverage needs to maintain optimal staffing levels.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into positive experiences.
• Store Presentation: Ensure the front‑end area is clean, organized, and visually appealing, reflecting brighthush’s brand standards.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Performance Reporting: Communicate progress, challenges, and opportunities to store management, providing actionable insights for continuous improvement.
• Collaborate on Training: Work with the Learning & Development team to identify training gaps and develop targeted programs for associates.
• Support Shrink Reduction: Participate in loss prevention initiatives, ensuring inventory integrity and minimizing shrinkage.
• Other Duties: Undertake additional responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication skills, both verbal and written, with a keen eye for detail.
• Proven ability to multitask and adapt quickly to changing priorities.
• Team‑player mentality, collaborating effectively with peers and supervisors.
• Experience training and coaching associates, fostering a culture of continuous improvement.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Prior experience in a high‑volume retail environment.
• Knowledge of POS systems and retail analytics tools.
• Demonstrated success in driving customer loyalty and repeat business.
• Background in loss prevention or inventory management.
• Leadership training or certification.

Key Skills & Competencies

• Customer‑centric mindset with a passion for exceeding shopper expectations.
• Strong organizational and time‑management abilities.
• Problem‑solving aptitude and a proactive approach to challenges.
• Leadership presence, inspiring confidence and accountability in team members.
• Data‑driven decision making, leveraging sales and customer feedback.
• Adaptability to new technologies and evolving retail trends.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional journey. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured mentorship programs pairing you with senior leaders.
• On‑the‑job training modules covering advanced customer service, leadership, and operational excellence.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing teams.
• Clear promotion pathways to higher management roles, such as Store Manager, District Manager, or Corporate Operations Lead.
• Annual leadership conferences and workshops featuring industry experts.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and energetic workplace. Our values—integrity, teamwork, and customer obsession—guide every decision. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated. We encourage a healthy work‑life balance, offering flexible scheduling and a culture that respects personal commitments.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $17.00 to $17.50, compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) retirement plan with company match for qualifying employees.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and family‑support programs.
• Employee assistance program (EAP) for mental health and well‑being.
• Professional development stipend and tuition reimbursement.
• Discounts on auto, home, and cell phone services.
• Access to a corporate credit union and financial planning resources.
• Recognition programs and performance bonuses.

Location & Logistics

Position: Retail Customer Experience Coordinator Store: brighthush Store 0152 Address: 480 West Ridge Center Dr, Greece, NY Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

If you’re ready to elevate your retail career and lead a team that delivers unforgettable customer experiences, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

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brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

Final Thoughts

As a Retail Customer Experience Coordinator at brighthush, you’ll be at the forefront of shaping the shopper’s journey, leading a passionate team, and driving business success. This role offers a blend of operational leadership, customer engagement, and career advancement—perfect for someone who thrives in a fast‑paced, customer‑centric environment. If you’re ready to bring your energy, expertise, and enthusiasm to brighthush, apply today and start your journey toward a rewarding and impactful career.