Experienced Health Care Customer Service Representative – 2nd Shift (Remote) – Brighthush

About Brighthush

Brighthush is a leading innovator in the health‑care technology space, dedicated to simplifying the patient experience through cutting‑edge solutions and compassionate support. With a mission to empower patients, providers, and payers alike, Brighthush has grown into a trusted partner for thousands of health‑care organizations across the United States. Our remote‑first culture values flexibility, continuous learning, and a collaborative spirit that drives both personal and professional growth.

Why Join Brighthush?

At Brighthush, you’ll be part of a dynamic team that transforms complex billing and insurance processes into seamless, patient‑friendly interactions. We offer:

• Competitive pay with quarterly performance bonuses up to $2.00/hr.
• Comprehensive benefits: health, dental, vision, life, disability, 401(k) with employer match, HSA/FSA options.
• Generous paid time off, 7 paid holidays, and profit‑sharing.
• Wellness programs, gym reimbursement, and family‑friendly events.
• All necessary equipment and technical support for a smooth remote experience.
• Opportunities for career advancement, mentorship, and skill development.

Position Overview

We are seeking a highly motivated, detail‑oriented Health Care Customer Service Representative to join our remote team for the 2nd shift (Monday–Friday, 11:00 a.m.–8:00 p.m. CST, plus alternate Saturdays 10:00 a.m.–2:00 p.m. CST). In this role, you will serve as the primary point of contact for patients and account holders, handling inbound and outbound calls, resolving billing inquiries, processing payments, and ensuring compliance with all regulatory standards.

Key Responsibilities

• Inbound & Outbound Call Management: Handle a high volume of patient and account‑holder calls with professionalism and empathy.
• Billing & Payment Resolution: Process payments, set up payment arrangements, and resolve billing discrepancies using established work queues and call pools.
• Information Requests: Respond thoroughly to patient/account‑holder inquiries regarding insurance coverage, financial assistance, and account status.
• Compliance & Documentation: Adhere to FDCPA, FCRA, HIPAA, and other applicable laws; maintain accurate, up‑to‑date records in our CRM.
• Team Collaboration: Work closely with billing, finance, and medical staff to resolve complex issues and improve processes.
• Quality Assurance: Participate in call monitoring, coaching sessions, and continuous improvement initiatives.
• Technology Utilization: Use our secure, cloud‑based platform to access patient data, process transactions, and communicate with internal stakeholders.
• Language Support: Provide bilingual assistance when required, enhancing accessibility for diverse patient populations.

Essential Qualifications

• Minimum 1 year of experience in a call center or customer service role with daily public contact.
• Strong knowledge of medical terminology, patient billing, and health‑care insurance preferred.
• Demonstrated ability to thrive in a fast‑paced, deadline‑oriented environment.
• Excellent organizational skills and capacity to juggle multiple tasks simultaneously.
• Flexibility to work evenings, alternate Saturdays, and adapt to shifting schedules.
• Team‑player mindset with a collaborative approach to problem solving.
• Fluency in English; bilingual candidates receive additional consideration.
• Reliable broadband internet connection (minimum 40 Mbps download, 5 Mbps upload) and a hard‑wired connection.
• Camera usage policy: camera must remain on from training through each scheduled shift, excluding designated breaks.
• Remote workers must reside in the United States, specifically within AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM.
• Successful completion of all post‑offer processing requirements.

Preferred Qualifications

• Experience with health‑care billing software (e.g., Medisoft, Kareo, Athenahealth).
• Knowledge of insurance verification and pre‑authorization processes.
• Prior exposure to regulatory compliance in health‑care settings.
• Experience in a remote or virtual call center environment.
• Strong analytical skills for identifying trends and proposing process improvements.

Core Competencies & Skills

• Customer‑Centric Mindset: Ability to listen actively, empathize, and provide clear, concise solutions.
• Communication: Exceptional verbal and written communication skills, with a polished phone presence.
• Technical Proficiency: Comfortable navigating multiple software platforms, data entry, and troubleshooting basic tech issues.
• Problem‑Solving: Analytical thinking to resolve complex billing and payment scenarios.
• Time Management: Prioritize tasks, meet call‑center metrics, and maintain high productivity.
• Adaptability: Thrive in a constantly evolving environment, embracing new tools and processes.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Health Care Customer Service Representative, you will have the chance to:

• Progress to Senior Representative or Team Lead roles.
• Transition into billing, collections, or compliance positions.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and training sessions to stay ahead of health‑care trends.
• Earn certifications in health‑care billing, customer service excellence, or data privacy.

Work Environment & Culture

Brighthush’s remote culture is built on trust, transparency, and a shared commitment to excellence. Our team enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team huddles, social events, and wellness challenges.
• A culture of recognition: monthly shout‑outs, performance bonuses, and peer‑to‑peer appreciation.
• Open communication channels with leadership, ensuring your voice is heard.
• Access to cutting‑edge technology and a dedicated IT support team.

Compensation & Benefits

Brighthush offers a competitive base salary, with the potential to earn up to an additional $2.00/hr through quarterly performance increases. In addition to the base pay, you will receive:

• Health, dental, and vision insurance plans.
• Life and disability coverage.
• 401(k) with employer match and HSA/FSA options.
• Paid time off starting at 90 days, 7 paid holidays, and annual profit‑sharing.
• Wellness programs, gym reimbursement, and family‑friendly events.
• All necessary equipment and technical support for a seamless remote experience.

How to Apply

Ready to join a forward‑thinking team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with Brighthush.

Apply to this job at Brighthush