Experienced Health Care Customer Service Representative – Remote Billing & Payment Specialist in a Fast‑Paced, High‑Tech Environment

About brighthush and the Health Care Customer Service Landscape

brighthush is a leading innovator in the health care customer experience space, dedicated to delivering seamless, compassionate support to patients and providers across the United States. Our mission is to transform the way health care billing, insurance, and financial assistance are communicated—making complex processes simple, transparent, and human‑centric. As a remote‑first organization, brighthush empowers its teams to work from anywhere while maintaining the highest standards of service quality, compliance, and teamwork.

In today’s rapidly evolving health care ecosystem, the demand for skilled customer service professionals who can navigate medical terminology, insurance nuances, and payment logistics has never been higher. At brighthush, we’re building a culture of continuous learning, innovation, and impact. If you thrive in a fast‑paced, deadline‑oriented environment and want to make a tangible difference in patients’ lives, we invite you to join our dynamic remote team.

Key Responsibilities

• Inbound & Outbound Call Management: Handle a high volume of patient and account holder calls, providing clear, accurate information about billing, insurance coverage, and payment options.
• Payment Resolution & Arrangement: Actively pursue payment or payment arrangements on behalf of clients, ensuring compliance with all applicable regulations.
• Information Retrieval & Documentation: Access and update client records in our secure systems, entering payment details, and monitoring payment arrangements.
• Protocol Adherence: Follow client‑specific policies, industry standards, and regulatory requirements (FDCPA, FCRA, HIPAA, etc.) to maintain data integrity and confidentiality.
• Problem Solving & Escalation: Investigate and resolve client inquiries, escalating complex issues to the appropriate internal teams when necessary.
• Team Collaboration: Work closely with billing specialists, insurance coordinators, and compliance officers to ensure a unified, high‑quality customer experience.
• Quality Assurance: Participate in call monitoring, coaching sessions, and continuous improvement initiatives to elevate service standards.
• Multilingual Support (Optional): Provide bilingual assistance to expand our reach and improve patient satisfaction.

Essential Qualifications & Experience

• Minimum 1+ Year of Call Center Experience: Proven track record in a customer service role where public interaction was a core responsibility.
• Medical & Billing Knowledge: Familiarity with medical terminology, patient billing processes, health insurance structures, or healthcare administration is highly preferred.
• Fast‑Paced Adaptability: Ability to manage multiple tasks simultaneously while meeting strict deadlines.
• Organizational Excellence: Strong attention to detail, time‑management skills, and the capacity to maintain accurate records under pressure.
• Flexibility & Reliability: Willingness to work varied shifts, including evenings and Saturdays, to meet business needs.
• Team Player: Demonstrated ability to collaborate effectively with cross‑functional teams in a virtual environment.
• Regulatory Compliance: Understanding of FDCPA, FCRA, HIPAA, and other relevant laws governing patient data and payment practices.
• Technical Proficiency: Comfortable using CRM platforms, call‑center software, and Microsoft Office Suite.
• Remote Work Readiness: Reliable broadband connection (40 Mbps download, 5 Mbps upload), wired Ethernet, and a dedicated workspace.

Preferred Qualifications & Additional Skills

• Bilingual Proficiency: Fluency in Spanish or another language enhances your ability to serve a broader client base and earn higher hourly rates.
• Advanced Communication: Exceptional verbal and written communication skills, with the ability to explain complex billing concepts in simple terms.
• Problem‑Solving Mindset: Creative approach to resolving payment challenges and identifying opportunities for process improvement.
• Data‑Driven Decision Making: Ability to analyze call metrics, customer feedback, and performance data to drive continuous improvement.
• Leadership Potential: Interest in mentoring new hires, leading quality assurance initiatives, or stepping into supervisory roles.

Skills & Competencies for Success

• Customer‑Centric Mindset
• Empathy & Active Listening
• Regulatory Knowledge (HIPAA, FDCPA, FCRA)
• Time Management & Prioritization
• Technical Aptitude (CRM, VoIP, Microsoft Office)
• Adaptability & Resilience
• Team Collaboration & Communication
• Continuous Learning & Self‑Improvement

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Health Care Customer Service Representative, you’ll have access to:

• Structured Onboarding & Training: Comprehensive orientation covering medical billing, insurance fundamentals, compliance, and our proprietary call‑center tools.
• Ongoing Skill Enhancement: Quarterly workshops, webinars, and e‑learning modules on advanced billing techniques, regulatory updates, and customer experience best practices.
• Career Pathways: Clear progression routes to roles such as Senior Billing Specialist, Team Lead, Compliance Analyst, or Customer Experience Manager.
• Mentorship Programs: Pairing with experienced colleagues to accelerate learning and career growth.
• Performance Recognition: Quarterly performance bonuses, spot awards, and public acknowledgment of outstanding contributions.

Work Environment & Company Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll experience:

• Flexible Scheduling: While certain shifts may be required, we value work‑life balance and offer flexible hours where possible.
• Inclusive Community: A diverse, supportive team that celebrates differences and fosters belonging.
• Health & Wellness Focus: Access to virtual wellness programs, gym reimbursement, and mental health resources.
• Family‑Friendly Initiatives: Family events, parenting resources, and generous paid time off to support personal commitments.
• Technology & Support: All necessary equipment (desktop, headset, webcam) and 24/7 IT support to ensure a smooth remote experience.
• Recognition & Feedback: Regular one‑on‑one meetings, performance reviews, and a culture of constructive feedback.

Compensation, Perks, and Benefits

We offer a competitive, transparent compensation structure that rewards performance and dedication.

• Hourly Rate: Bilingual Remote: $18.00/hr; Non‑Bilingual Remote: $16.00/hr.
• Performance Incentives: Quarterly performance increases up to an additional $2.00/hr during your first 12 months.
• Health & Insurance: Comprehensive medical, dental, vision, life, and disability coverage.
• Retirement Planning: 401(k) with employer match and flexible savings options (HSA/FSA).
• Paid Time Off: 90 days of paid leave, plus annual profit sharing.
• Paid Holidays: 7 paid holidays (Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, Labor Day).
• Wellness & Gym Reimbursement: Subsidized gym memberships and wellness programs.
• Family Friendly Events: Company‑sponsored family events and resources.
• Remote Work Equipment: All necessary hardware, software, and technical support provided.

Remote Work Requirements

• Internet: Minimum broadband (40 Mbps download, 5 Mbps upload) with a wired Ethernet connection (no Wi‑Fi or hotspots).
• Camera: Cameras must remain on from the start of training through each scheduled shift, excluding designated breaks and lunch periods.
• Location: Remote workers must reside in the United States and be located in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM.

Veterans and Military Spouses

We strongly encourage veterans and military spouses to apply. Your unique experience and perspective are highly valued at brighthush.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify brighthush at 800‑477‑7474.

Application Process

Ready to take the next step in your career? Click the link below to submit your application. By applying, you acknowledge that brighthush may contact you via phone, text, or email to discuss this position.

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Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that transforms the health care customer experience. Your expertise will help patients navigate complex billing landscapes, secure financial assistance, and ultimately improve their health outcomes. If you’re ready to make a real difference, enjoy competitive pay, flexible remote work, and a culture that values growth and well‑being, we want to hear from you.

Apply now and become a vital part of brighthush’s journey to redefine health care customer service.