Experienced Part‑Time Customer Service Specialist – Multichannel Support & Relationship Management at brighthush

About brighthush

brighthush is a leading provider of clean‑energy solutions, delivering reliable propane and natural gas services to homes and businesses across the United States. Recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025, brighthush’s reputation is built on integrity, innovation, and an unwavering commitment to customer satisfaction. Our mission is simple: to keep people’s lives running smoothly by providing safe, affordable, and sustainable energy.

At brighthush, we believe that our people are the heart of our success. Every interaction, whether it’s a quick phone call or a detailed email, reflects our dedication to excellence. As we continue to grow, we’re looking for passionate, customer‑centric professionals who want to make a real difference in the communities we serve.

Why Join brighthush?

When you become part of the brighthush family, you’ll enjoy a supportive work environment that values stability, growth, and work‑life balance. Our comprehensive benefits package is designed to help you thrive both personally and professionally:

• Financial Security: 401(k) plan with generous company match and an Employee Stock Ownership Plan (ESOP) that lets you share in the company’s success.
• Paid Time Off (PTO): Flexible vacation, sick leave, and personal days to recharge and spend quality time with loved ones.
• Paid Training: We invest in your development with hands‑on training, mentorship, and continuous learning opportunities.
• Exclusive Savings: Employee discounts on propane, energy‑efficient products, and partner services.
• Community Impact: Join a company that partners with charities such as Operation Warm and Operation BBQ Relief, supporting local schools, fire departments, veteran organizations, and more.

Key Responsibilities

As a Part‑Time Customer Service Specialist, you will be the frontline ambassador for brighthush, ensuring every customer interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day duties will include:

• Answering inbound calls, chat, social media messages, and emails in a courteous and professional manner.
• Building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions.
• Conducting probing questions to diagnose issues, uncover root causes, and identify opportunities for upselling or cross‑selling services.
• Accurately updating customer accounts, ensuring data integrity across our CRM and billing systems.
• Resolving customer inquiries and complaints using proven de‑escalation techniques, while following the company’s complaint resolution policy.
• Coordinating delivery orders, negotiating terms with new and returning customers, and ensuring timely fulfillment.
• Managing general service orders, executing emergency scripts, and closing uncontrollable loss accounts.
• Handling basic pricing questions, contract details, and providing clear, concise information to customers.
• Performing soft collections for customers on credit hold or past‑due, including cash handling and payment collection over the phone.
• Assisting with the setup of new customer accounts, ensuring a smooth onboarding experience.
• Meeting or exceeding performance metrics set by brighthush, such as call resolution time, customer satisfaction scores, and sales targets.

Essential Qualifications

We’re looking for individuals who bring a blend of experience, skill, and a genuine passion for customer service. The ideal candidate will have:

• High School Diploma or equivalent.
• At least one year of customer service experience in a fast‑paced environment.
• Exceptional verbal and written communication skills, with the ability to build rapport across all levels.
• Strong organizational skills and proficiency in data entry and typing.
• Proficiency in Microsoft Office Suite (Excel, Word, Access) and comfortable learning new software.
• Excellent negotiation and problem‑solving abilities, with a track record of turning challenging situations into positive outcomes.
• Ability to work independently and as part of a collaborative team.
• U.S. citizenship, lawful permanent residency, or authorized work status; no future visa sponsorship required.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience in the energy or utilities sector.
• Knowledge of CRM platforms such as Salesforce or Zendesk.
• Previous experience with billing, collections, or account management.
• Multilingual abilities to serve a diverse customer base.
• Demonstrated commitment to continuous improvement and process optimization.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. We value:

• Customer‑first mindset: Always prioritizing the customer’s experience.
• Adaptability: Thriving in a dynamic environment with shifting priorities.
• Attention to detail: Ensuring accuracy in every interaction and data entry task.
• Time management: Balancing multiple tasks while meeting deadlines.
• Team collaboration: Working effectively with sales, operations, and technical teams.
• Conflict resolution: Turning dissatisfied customers into loyal advocates.
• Continuous learning: Staying updated on product knowledge, industry trends, and best practices.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist, you’ll have the chance to:

• Progress into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into sales, operations, or technical support positions.
• Participate in leadership development programs and cross‑functional projects.
• Earn certifications in customer service, CRM platforms, or energy industry standards.
• Leverage our internal mobility program to explore roles across the organization.

Work Environment & Company Culture

brighthush fosters a culture of respect, innovation, and community. Our values include:

• Integrity: Transparent communication and ethical decision‑making.
• Collaboration: Open dialogue and teamwork across all departments.
• Innovation: Encouraging creative solutions to improve customer experience.
• Community: Active participation in local initiatives and volunteer opportunities.
• Well‑being: Programs that support mental, physical, and financial health.

Our offices are designed to promote collaboration and comfort, with flexible work arrangements and a supportive leadership team that values your input and growth.

Compensation & Perks

While specific pay rates vary by location and experience, brighthush offers competitive hourly wages for part‑time roles. In addition to base pay, you’ll enjoy:

• Performance‑based bonuses tied to customer satisfaction and sales metrics.
• Health, dental, and vision insurance options for eligible employees.
• Paid holidays and a generous PTO policy.
• Employee assistance programs and wellness resources.
• Opportunities for overtime and shift flexibility to accommodate your schedule.

How to Apply

Ready to bring your customer service expertise to a company that values trust, innovation, and community impact? Click the link below to submit your application and start your journey with brighthush.

Apply to brighthush Today

Employee Voices

Hear directly from our team members about what it’s like to work at brighthush. Their stories highlight the supportive culture, growth opportunities, and the meaningful impact we have on customers and communities.

We look forward to welcoming you to the brighthush family, where your dedication and passion for service will help us continue to be the most trusted energy partner in America.