Experienced Healthcare Customer Service Representative – Billing & Insurance Specialist (Remote & Wisconsin)

About brighthush and the Healthcare Customer Service Landscape

brighthush has been a trusted partner in the healthcare industry for over three decades, delivering innovative solutions that empower patients, providers, and payers alike. Our mission is simple: to streamline the complex world of medical billing and insurance so that everyone can focus on what matters most—health and well‑being. Whether you work from the comfort of your home or from our modern office in Marshfield, WI, you’ll be part of a culture that values growth, collaboration, and excellence.

In today’s fast‑moving healthcare environment, clear communication and compassionate service are more critical than ever. As a Healthcare Customer Service Representative at brighthush, you’ll be the frontline advocate for patients, law offices, insurance companies, and other stakeholders. Your role will directly impact patient satisfaction, revenue recovery, and the overall financial health of our partners.

Key Responsibilities – What You’ll Do Every Day

• Handle inbound and outbound calls with patients, attorneys, and insurance representatives, providing timely, accurate, and empathetic support.
• Resolve complex billing and insurance issues—from deductibles and co‑insurance to denials, charge disputes, and eligibility questions.
• Offer payment solutions by reviewing account details, recommending payment plans, and connecting patients with assistance programs.
• Document interactions meticulously in our internal systems, ensuring all notes, codes, and follow‑up actions are captured with minimal errors.
• Navigate multiple computer applications (including Artiva, Cerner Soarian, and EPIC) while maintaining high data integrity and confidentiality.
• Meet and exceed KPIs such as call volume, successful payment resolution rates, and call quality scores.
• Adhere to company policies, client guidelines, and regulatory requirements, including PHI protection and sensitive personal information handling.
• Collaborate with cross‑functional teams—billing, collections, and compliance—to ensure a seamless customer experience.
• Continuously improve your skill set by participating in training sessions, workshops, and knowledge‑sharing forums.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent (GED) required; associate’s or bachelor’s degree in a related field is a plus.
• Prior experience in a call center or healthcare customer service environment.
• Familiarity with Artiva, Cerner Soarian, or EPIC systems (EPIC experience is a strong advantage).
• Working knowledge of medical billing, coding, and insurance terminology.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Advanced keyboard typing speed and accuracy.
• Ability to handle objections, negotiate payment plans, and close conversations positively.
• Self‑motivated, reliable, and capable of managing time effectively in a remote or office setting.
• Professional judgment, client‑centric mindset, and a commitment to confidentiality (PHI, SPI).
• Experience in a supervisory or team‑lead role is highly desirable.

Preferred Skills & Competencies – What Will Set You Apart

• Advanced knowledge of medical billing codes (ICD‑10, CPT, HCPCS).
• Experience with payment processing platforms and electronic funds transfer (EFT).
• Strong analytical skills to assess account aging and identify recovery opportunities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data‑entry tools.
• Comfort with virtual collaboration tools (Zoom, Teams, screen‑sharing).
• Ability to adapt to changing priorities and learn new systems quickly.
• Demonstrated success in meeting or exceeding performance metrics in a high‑volume environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as you grow. Starting as a Customer Service Representative, you’ll have clear pathways to:

• Team Lead – Mentor new hires, manage shift schedules, and drive team performance.
• Billing Analyst – Dive deeper into revenue cycle analytics and process improvement.
• Collections Specialist – Focus on advanced debt recovery strategies and client relationships.
• Compliance Officer – Ensure adherence to regulatory standards and internal policies.

We invest in your professional development through continuous training, certifications, and access to industry conferences. Whether you’re looking to sharpen your technical skills or broaden your leadership capabilities, brighthush provides the resources and support to help you succeed.

Work Environment & Company Culture

Our hybrid model blends the flexibility of remote work with the camaraderie of a collaborative office. You’ll enjoy:

• State‑of‑the‑art telephony and CRM systems that streamline your workflow.
• Regular virtual team huddles and in‑person gatherings to foster connection.
• A culture that values transparency, accountability, and continuous improvement.
• Recognition programs that celebrate individual and team achievements.
• Inclusive hiring practices that embrace diversity and promote belonging.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base pay with performance‑based bonuses tied to KPIs.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Flexible work hours and remote work options.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values your expertise, supports your growth, and rewards your dedication. You’ll:

• Make a tangible difference in patients’ lives by resolving billing challenges with empathy and efficiency.
• Work with cutting‑edge technology that keeps you at the forefront of the healthcare industry.
• Collaborate with passionate professionals who are committed to excellence.
• Benefit from a supportive environment that encourages work‑life balance.

Ready to Make an Impact?

If you’re a motivated, customer‑centric professional with a passion for healthcare and a knack for problem‑solving, we want to hear from you. Bring your expertise to brighthush and help us continue to deliver exceptional service while advancing your own career.

Click the button below to submit your application and start your journey with brighthush today.