Experienced Russian‑Speaking Gaming Customer Support Specialist – Remote, Full‑Time, Rotational Shifts in Portugal

About brighthush

brighthush is a global leader in interactive entertainment, renowned for creating immersive worlds that captivate millions of players worldwide. With a portfolio of award‑winning titles and a passionate community of gamers, brighthush is dedicated to delivering unforgettable experiences across all platforms. Our mission is to blend cutting‑edge technology with storytelling to build games that resonate with players of every age and background.

At brighthush, we believe that exceptional customer support is the cornerstone of a thriving gaming ecosystem. Our support teams are the bridge between players and the vibrant worlds we build, ensuring that every interaction is seamless, friendly, and solution‑oriented. We are expanding our global footprint and are looking for talented individuals who share our passion for gaming and customer service excellence.

Role Overview

As a Russian‑Speaking Gaming Customer Support Specialist, you will be the first point of contact for our Russian‑speaking player community. Working remotely from anywhere in continental Portugal, you will provide high‑quality support via email and chat, resolving a wide range of player inquiries—from account access issues to in‑game purchases—while upholding the highest standards of professionalism and data security.

This full‑time position operates on rotational shifts (40 hours per week, 8 hours per day, with a 1‑hour lunch break). It offers a unique opportunity to work in a dynamic, fast‑paced environment, collaborate with international teammates, and grow your career within a leading gaming company.

Key Responsibilities

• Email & Chat Support: Respond to player inquiries in Russian, occasionally in English, ensuring timely and accurate resolutions.
• Account Management: Assist players with account access, login issues, registration, and account recovery.
• Payment & Refund Assistance: Handle payment questions, process refunds, and clarify transaction details.
• Profile Updates: Help players update email addresses, phone numbers, and security settings.
• Compromised Account Resolution: Investigate and restore accounts that have been compromised, ensuring data integrity.
• In‑Game Support: Resolve issues related to character restoration, reward programs, tokens, and pre‑paid game cards.
• Data Handling: Manage sensitive customer data with confidentiality and accuracy, following GDPR and company policies.
• Player Experience: Deliver a positive, helpful, and player‑focused service experience that reflects brighthush’s brand values.
• Continuous Improvement: Participate in feedback loops, share insights, and contribute to the evolution of support processes.

Essential Qualifications

• Fluency in Russian (C2 or higher): Both written and spoken proficiency is required to communicate effectively with our player base.
• English Proficiency (B2 or higher): Ability to understand and respond to occasional English inquiries.
• Legal Right to Work in Portugal: Valid EU/EEA ID, Portuguese residence permit, or Certificate of Temporary Protection.
• Location: Residing in continental Portugal or willing to relocate (relocation assistance provided).
• Shift Flexibility: Willingness to work rotational shifts, including daytime schedules.

Preferred (Not Mandatory)

• Experience in customer service, technical support, or gaming community moderation.
• Familiarity with gaming platforms, online account systems, and in‑game economies.
• Strong problem‑solving skills and the ability to troubleshoot complex issues.
• Excellent communication skills, both verbal and written, in Russian and English.
• Ability to multitask, prioritize, and adapt in a fast‑paced environment.
• Knowledge of GDPR and data protection best practices.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping players and a genuine desire to improve their gaming experience.
• Technical Aptitude: Comfortable navigating multiple support platforms, ticketing systems, and basic troubleshooting tools.
• Analytical Thinking: Ability to diagnose issues quickly and propose effective solutions.
• Team Collaboration: Works well with cross‑functional teams, including product, QA, and community managers.
• Adaptability: Thrives in a dynamic environment with evolving game features and support workflows.
• Attention to Detail: Ensures accuracy in handling sensitive data and maintaining player records.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a support specialist, you will have access to:

• Comprehensive onboarding and continuous training programs in English and Russian.
• Mentorship from senior support engineers and product managers.
• Cross‑departmental projects that expose you to game design, QA, and community management.
• Opportunities to advance into senior support roles, team lead positions, or specialized technical support tracks.
• Annual learning stipend for courses, certifications, or conferences related to gaming, customer experience, or technology.

Work Environment & Culture at brighthush

Our culture is built on creativity, collaboration, and a relentless pursuit of excellence. You’ll join a diverse, global team that values:

• Open communication and constructive feedback.
• Work‑life balance, with flexible remote work options.
• Innovation, encouraging you to propose new ideas that improve player support.
• Inclusivity, ensuring every team member feels respected and empowered.
• Fun, with regular virtual game nights, community events, and team celebrations.

Compensation & Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health and dental insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Retirement savings plan with company match.
• Employee discounts on brighthush games and merchandise.
• Wellness programs, including mental health support and fitness stipends.

How to Apply

Ready to join a team that’s shaping the future of gaming? Submit your application through the brighthush portal. We’re excited to learn how your skills and passion align with our mission to deliver world‑class support to players worldwide.

Apply to this role at brighthush

Closing Statement

At brighthush, every interaction matters. As a Russian‑Speaking Gaming Customer Support Specialist, you’ll be the guardian of our player community, ensuring that every player feels heard, supported, and valued. If you’re fluent in Russian, passionate about gaming, and eager to grow in a vibrant, international environment, we want to hear from you. Join us and help shape the next generation of unforgettable gaming experiences.