Experienced Hotel Customer Support Coordinator – Remote, Client‑Focused Hospitality & Reservation Specialist at brighthush

About brighthush

Welcome to brighthush, a forward‑thinking travel and hospitality platform that redefines how people experience the world. We combine cutting‑edge technology with a passion for personalized service to help travelers discover, book, and enjoy unforgettable stays at hotels, resorts, and boutique accommodations worldwide. Our mission is to make every journey seamless, stress‑free, and tailored to each guest’s unique preferences.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, global team that values creativity, collaboration, and continuous learning. We believe that great customer support is the cornerstone of memorable travel experiences, and we’re looking for talented individuals who share that belief. Whether you’re a seasoned hospitality professional or a customer‑service enthusiast eager to grow, brighthush offers a flexible, fully remote environment that empowers you to thrive both personally and professionally.

Position Overview

As a Hotel Customer Support Coordinator at brighthush, you will be the trusted guide for our clients as they navigate the complex world of hotel and resort bookings. From the first inquiry to the final confirmation, you’ll provide expert research, personalized recommendations, and meticulous support to ensure every reservation meets or exceeds expectations. Your role is pivotal in turning travel dreams into reality.

Key Responsibilities

• Client‑Centric Research: Conduct in‑depth research on hotels, resorts, and accommodations based on client preferences, travel dates, and budget constraints.
• Option Evaluation: Review property features, room types, amenities, and pricing structures to curate the best options for each client.
• Booking Coordination: Manage the entire reservation process, including securing room blocks, negotiating rates, and ensuring all details are accurately captured.
• Clear Communication: Deliver timely, concise updates to clients regarding reservation status, changes, and any special requests.
• Issue Resolution: Handle modifications, cancellations, and other reservation‑related inquiries with professionalism and empathy.
• Location & Service Research: Provide insights into property locations, local attractions, transportation options, and available services.
• Data Management: Maintain accurate client profiles, preferences, and booking records in our CRM system.
• Follow‑Up & Support: Conduct proactive follow‑ups throughout the planning and booking lifecycle to ensure client satisfaction.
• Tool Utilization: Leverage online booking platforms, industry databases, and proprietary tools to streamline processes.
• Process Adherence: Follow established procedures for reservations, documentation, and compliance with company policies.
• Professionalism: Represent brighthush with courtesy, integrity, and a commitment to exceptional customer service.

Essential Qualifications

• Minimum of 2 years of customer‑service experience, preferably in hospitality, travel, or reservations.
• Strong interpersonal skills with the ability to build rapport quickly and maintain long‑term client relationships.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Exceptional attention to detail and organizational abilities, ensuring accuracy in every reservation.
• Proficiency in researching and comparing online information, including rates, availability, and property features.
• Comfortable learning new reservation platforms, CRM systems, and industry tools.
• Self‑motivated with the capacity to manage multiple requests simultaneously and follow through independently.
• Reliable computer and high‑speed internet connection; must be 18 years of age or older.

Preferred Qualifications

• Experience with global distribution systems (GDS) such as Sabre, Amadeus, or Galileo.
• Knowledge of hotel rating systems, star classifications, and luxury brand standards.
• Background in travel planning, itinerary creation, or vacation package assembly.
• Familiarity with AI‑powered tools for customer support and data analysis.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and anticipating client needs.
• Analytical Thinking: Ability to evaluate complex information and recommend optimal solutions.
• Time Management: Prioritize tasks effectively in a fast‑paced, remote environment.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Thrive in a constantly evolving industry and adjust to new tools, policies, and client expectations.
• Team Collaboration: Work seamlessly with cross‑functional teams, including sales, marketing, and operations.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Hotel Customer Support Coordinator, you’ll have access to:

• Comprehensive onboarding and continuous training modules covering industry trends, advanced booking techniques, and customer‑service excellence.
• Mentorship programs pairing you with senior support specialists and hospitality experts.
• Opportunities to transition into specialized roles such as Account Manager, Travel Consultant, or Product Specialist.
• Regular webinars and workshops featuring industry leaders, technology innovators, and travel influencers.
• Access to a curated library of resources, including e‑books, case studies, and best‑practice guides.

Work Environment & Culture

brighthush embraces a culture of flexibility, inclusivity, and continuous improvement. Key highlights include:

• Fully Remote Work: Work from anywhere with a reliable internet connection.
• Flexible Scheduling: Choose shifts that fit your lifestyle while meeting client needs.
• Collaborative Culture: Engage with a global team through regular video meetings, chat channels, and virtual team‑building events.
• Innovation‑Driven: Contribute ideas to improve processes, tools, and customer experiences.
• Employee Well‑Being: Access to mental health resources, wellness programs, and a supportive HR team.

Compensation & Benefits

While specific salary ranges are tailored to experience and performance, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Employee discount program for travel and accommodation bookings.
• Retirement savings plan with company match.

How to Apply

If you’re ready to elevate your career in hospitality and customer support, we’d love to hear from you. Submit your application through our careers portal and join a team that values innovation, service excellence, and personal growth.

Apply to Join brighthush Today

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.

Data Privacy & AI Transparency

We may use AI tools to streamline our hiring process, such as resume screening and initial candidate assessments. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by our experienced HR professionals. For more information on how your data is handled, please contact our privacy team.