Experienced Loss Prevention Customer Service Associate II – Front‑of‑Store Security & Customer Experience – Wilmington, DE (brighthush)

About brighthush

At brighthush, we are redefining the off‑price retail experience by blending exceptional customer service with innovative loss prevention strategies. As a leading global retailer, brighthush operates a network of vibrant stores across the United States, each designed to offer high‑quality merchandise at unbeatable prices. Our mission is simple: deliver value, quality, and a memorable shopping journey to every customer who walks through our doors.

We believe that our people are the heart of our success. That’s why we invest heavily in professional development, inclusive culture, and a workplace that feels like a second home. Whether you’re a seasoned security professional or a customer‑centric associate eager to grow, brighthush offers a dynamic environment where your contributions matter.

Why Join brighthush?

• Impactful Role: As a Loss Prevention Customer Service Associate II, you’ll be the first line of defense against theft and fraud while simultaneously ensuring a welcoming atmosphere for shoppers.
• Career Growth: Our structured career ladder allows you to advance from associate to supervisory and managerial positions, with clear milestones and mentorship.
• Learning & Development: Access to on‑the‑job training, e‑learning modules, and leadership workshops that sharpen both technical and soft skills.
• Inclusive Culture: A workplace that celebrates diversity, promotes collaboration, and values every voice.
• Competitive Compensation: Starting pay ranges from $15.00 to $18.60 per hour, with performance‑based increases and overtime opportunities.
• Comprehensive Benefits: Health, dental, vision, retirement plans, paid time off, and a host of employee discounts.

Key Responsibilities

In partnership with the District Loss Prevention Manager and Store Leadership, you will perform a blend of proactive security duties and customer service functions. Your day‑to‑day tasks will include:

• Maintaining a visible, professional presence at the front of the store or in designated departments.
• Acting as a visual deterrent to prevent loss and dishonesty through strategic positioning and observation.
• Wearing a company‑approved uniform and body‑worn camera, ensuring all equipment is functional and compliant with policy.
• Greeting customers with courtesy, offering assistance, and directing them to store management or customer service when needed.
• Monitoring store activity, identifying suspicious behavior, and reporting incidents to Loss Prevention or store management promptly.
• Conducting a thorough closing safety sweep in collaboration with store leadership.
• Documenting incidents accurately in the AIIM Case Management system, ensuring all details are captured for follow‑up.
• Staying current with the Store Emergency Response Guide and adhering to all company policies and procedures.
• Assisting with other duties as assigned, such as inventory checks, visual merchandising support, or special event coordination.

Essential Qualifications

• Strong verbal and written communication skills, with the ability to interact confidently with customers and colleagues.
• Sound decision‑making abilities, especially in high‑pressure or uncertain situations.
• Self‑motivation and the capacity to work independently while maintaining alignment with team goals.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine store patrols.
• 0–2 years of retail or security experience; prior loss prevention exposure is a plus.

Preferred Qualifications

• Experience with body‑worn camera systems and incident reporting software.
• Background in customer service or retail operations, demonstrating a customer‑first mindset.
• Knowledge of loss prevention best practices, including theft prevention techniques and emergency response protocols.
• Previous exposure to a fast‑paced retail environment with high customer traffic.
• Demonstrated ability to handle confidential information with discretion.

Skills & Competencies

• Situational Awareness: Ability to read store dynamics and anticipate potential security risks.
• Conflict Resolution: Skilled at de‑escalating tense situations while protecting the brand and customer experience.
• Team Collaboration: Works seamlessly with loss prevention, store management, and customer service teams.
• Adaptability: Thrives in a fast‑changing environment and can pivot between tasks as priorities shift.
• Integrity: Upholds company values, maintains confidentiality, and acts ethically at all times.

Career Growth & Learning Opportunities

At brighthush, we view every associate as a potential leader. Your journey may include:

• Progression to Loss Prevention Supervisor, where you’ll mentor new hires and oversee store‑wide security initiatives.
• Transition into Store Management roles, leveraging your frontline experience to drive sales and operational excellence.
• Participation in specialized training programs such as Advanced Loss Prevention, Retail Analytics, and Leadership Development.
• Access to cross‑functional projects that broaden your skill set and expose you to different facets of the business.

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Our stores are more than retail spaces—they’re community hubs where employees feel valued and empowered. You’ll enjoy:

• A supportive open‑door policy that encourages open communication with leadership.
• Regular team‑building events, both in‑store and virtual, that strengthen camaraderie.
• Recognition programs that celebrate outstanding performance and innovation.
• Flexible scheduling options to accommodate life outside of work.

Compensation, Perks, and Benefits

While the starting hourly rate ranges from $15.00 to $18.60, your total compensation package includes:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Access to a credit union, pet insurance, and legal assistance.
• Employee assistance programs (EAP) and wellness resources.
• Potential for performance bonuses and referral incentives.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

If you’re ready to bring your passion for customer service and security to a forward‑thinking retail leader, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this position now

Location & Contact

Address: 4137 Concord Pike, Wilmington, DE 19808

Store: brighthush Store 0552 Wilmington, DE

For more information, please contact your brighthush representative or visit our careers page.

We look forward to welcoming you Apply for this job