Experienced Luxury Client Services & Inside Sales Representative – Customer Excellence & Retail Partner Relationship Management in North Carolina & Florida

About brighthush

brighthush is a family‑owned fine jewelry house that has been handcrafting engagement and fine jewelry in our California Design Studios since 1979. With a legacy of artistry, precision, and an unwavering commitment to quality, brighthush has become synonymous with timeless elegance and exceptional customer experience. Our mission is to turn every jewelry dream into a lasting memory, one quote, one custom order, and one conversation at a time.

We are currently expanding our reach across the United States and are looking for a dedicated Customer Excellence Representative to join our remote team. If you thrive on building relationships, turning conversations into sales, and delivering white‑glove, luxury‑level service, we want to hear from you.

Why brighthush?

At brighthush, you will be part of a culture that values craftsmanship, integrity, and personalized service. Our team is passionate about creating unforgettable moments for our clients and retail partners alike. We offer:

• Competitive hourly pay of $21‑25 (DOE) plus a performance‑based incentive plan.
• Opportunities to work with a globally recognized brand that values creativity and innovation.
• A flexible remote work environment that requires you to be located in North Carolina or Florida.
• Comprehensive training in our product line, sales processes, and customer engagement strategies.
• Career growth pathways into senior sales, account management, and product development roles.
• Access to exclusive events, product launches, and industry conferences.

Key Responsibilities

As a Customer Excellence Representative, you will be the daily voice of brighthush for retail partners nationwide. Your role will encompass the entire customer journey, from initial quote to final delivery, ensuring a seamless, luxury experience at every touchpoint.

• Quote & Order Management: Follow up on quotes and open orders with retail partners, building trust and turning opportunities into sales.
• Relationship Building: Cultivate lasting relationships with retail partners through proactive, personal communication and regular check‑ins.
• End‑to‑End Buying Experience: Own the client buying experience, including accurate quoting, order processing, and fast turnaround times.
• Design Collaboration: Partner with our design team to bring custom and bridal designs to life, from concept through final delivery.
• Resource & Knowledge Sharing: Serve as a go‑to resource for retail partners by sharing product knowledge, campaign updates, and sales tools that empower them to sell with confidence.
• Event & POS Support: Coordinate point‑of‑sale materials and event orders so partners can showcase brighthush beautifully.
• Operational Support: Assist the sales team with returns, inventory management, and everyday problem‑solving to maintain smooth operations.

Essential Qualifications

We are looking for candidates who bring a blend of experience, passion, and a proven track record in luxury customer service.

• 2–4 years of experience in sales and customer service, preferably in luxury, hospitality, concierge, VIP services, reservations, or high‑end retail.
• Demonstrated ability to reach and exceed sales goals.
• Strong mathematical aptitude for building custom quotes and managing order details.
• Self‑starter mindset with the ability to take ownership and work independently without micromanagement.
• Excellent communication skills, both written and verbal, with a natural ability to build rapport.
• BA/BS degree or equivalent preferred, but not required if you have substantial relevant experience.

Preferred Qualifications

These additional qualifications will set you apart and accelerate your success at brighthush.

• Experience with ERP systems such as Navision or similar platforms.
• Background in wholesale customer service or B2B sales.
• Knowledge of fine jewelry terminology, materials, and design trends.
• Previous experience in a white‑glove or concierge service environment.
• Fluency in multiple languages to serve a diverse client base.

Skills & Competencies

Success in this role requires a blend of technical and soft skills. The following competencies are essential:

• Consultative Selling: Ability to understand client needs and recommend tailored solutions.
• Relationship Management: Building trust and long‑term partnerships with retail partners.
• Attention to Detail: Precision in quoting, order processing, and inventory management.
• Problem‑Solving: Quick resolution of issues and proactive identification of opportunities.
• Team Collaboration: Working closely with design, marketing, and sales teams to deliver a cohesive experience.
• Adaptability: Thriving in a fast‑paced, evolving luxury market.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Excellence Representative, you will have access to:

• Structured onboarding and continuous product training to deepen your knowledge of our collections.
• Mentorship from senior sales leaders and designers.
• Cross‑functional projects that expose you to marketing, product development, and operations.
• Clear career pathways into senior account management, sales leadership, or product design roles.
• Annual performance reviews with transparent metrics and growth plans.

Work Environment & Company Culture

Our culture is built on the principles of craftsmanship, customer obsession, and collaboration. Even though you will be working remotely, you will feel part of a close‑knit team that celebrates successes, shares knowledge, and supports each other’s growth. We host virtual team events, quarterly retreats, and regular check‑ins to keep the connection strong.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and dedication:

• Hourly rate of $21‑25 (DOE) with a performance‑based incentive plan.
• Health, dental, and vision insurance options (details provided upon hire).
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, or conferences.
• Employee discount on brighthush products.
• Flexible remote work arrangement, with the requirement to be located in North Carolina or Florida.

How to Apply

If you are passionate about luxury customer service, thrive in a dynamic environment, and want to be part of a brand that values craftsmanship and excellence, we encourage you to apply today. Submit your resume and a brief cover letter highlighting your relevant experience and why you would be a great fit for brighthush.

Join us in creating unforgettable moments and elevating the luxury jewelry experience for our partners and clients alike.