Experienced Medical Billing Customer Service Representative – Remote, Patient‑Centric Billing Support & Call Center Excellence

About brighthush and the Medical Billing Landscape

At brighthush, we believe that every patient deserves clear, compassionate, and accurate billing support. Our mission is to transform the often stressful experience of medical billing into a seamless, transparent, and reassuring process. By combining cutting‑edge technology with a human touch, we empower patients to understand their statements, navigate insurance complexities, and resolve disputes with confidence.

Medical billing is more than numbers; it’s about people. In a healthcare ecosystem where patients face high costs, complicated insurance plans, and frequent changes in coverage, the role of a billing customer service representative is pivotal. You become the bridge between patients and the financial systems that keep healthcare providers running. Your professionalism, patience, and communication skills directly influence patient satisfaction, provider reputation, and ultimately, the financial health of the organization.

brighthush is a leading provider of remote billing support solutions, serving a diverse portfolio of healthcare organizations across the United States. Our remote workforce model allows us to tap into a nationwide talent pool, ensuring that we can match the right skill set with the right opportunity—no matter where you live.

Why Join brighthush?

• Fully Remote Flexibility: Work from the comfort of your home in any of the 27 eligible states, including Michigan, Texas, and California.
• Competitive Compensation: Earn $14 per hour, with opportunities for overtime and performance bonuses.
• Growth & Development: Access to continuous learning modules, cross‑training in medical billing, insurance verification, and advanced customer service techniques.
• Inclusive Culture: We celebrate diversity, equity, and inclusion. brighthush is an Equal Opportunity Employer committed to hiring veterans, people with disabilities, and members of the LGBTQ+ community.
• Supportive Team Environment: Our managers provide regular coaching, real‑time feedback, and a collaborative atmosphere that values every team member’s contribution.
• Impactful Work: Your role directly improves patient experience, reduces billing errors, and supports the financial sustainability of healthcare providers.

Key Responsibilities

As a Medical Billing Customer Service Representative at brighthush, you will be the frontline advocate for patients navigating their billing statements. Your day‑to‑day tasks will include:

• Answer inbound calls from patients regarding statements, insurance payments, and account balances.
• Provide accurate, up‑to‑date information about patient accounts, billing history, and charges.
• Process credit card payments securely over the phone, ensuring compliance with PCI standards.
• Document all call details, inquiries, and actions taken in our CRM system with precision.
• Escalate complex billing disputes or concerns to the appropriate department (e.g., billing specialists, finance, or compliance).
• Deliver friendly, professional service while handling sensitive billing questions with empathy and discretion.
• Maintain a calm, professional demeanor during high‑volume periods or challenging conversations.
• Adhere to all company policies, procedures, and regulatory requirements (HIPAA, PCI, etc.).
• Participate in ongoing training sessions to stay current on billing codes, insurance policies, and customer service best practices.

Essential Qualifications

• Minimum 1 year of experience in a call center, customer service, or office environment.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency and the ability to quickly learn new software systems.
• Strong attention to detail and accurate documentation skills.
• Ability to multitask, prioritize, and process information efficiently.
• Calm, professional approach when handling challenging calls.
• Patient‑focused attitude and commitment to delivering quality customer service.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Valid U.S. work authorization.

Preferred Qualifications & Skills

• Experience in medical billing, insurance verification, or healthcare customer support.
• Familiarity with billing software (e.g., Kareo, AdvancedMD, Athenahealth) or CRM platforms.
• Knowledge of HIPAA regulations and data privacy best practices.
• Proficiency in multiple languages (Spanish, French, Mandarin, etc.) is a plus.
• Strong analytical skills and the ability to troubleshoot billing discrepancies.
• Previous experience in a remote or virtual call center environment.
• Certification in medical billing or health information management (e.g., Certified Professional Biller).

What You’ll Gain

Working at brighthush offers more than a paycheck—it’s a career pathway in the rapidly evolving healthcare industry.

• Career Advancement: Opportunities to move into senior billing roles, team lead positions, or specialized areas such as revenue cycle management.
• Professional Development: Access to online courses, webinars, and certifications in medical billing, compliance, and customer experience.
• Mentorship: Pairing with experienced billing specialists who provide guidance and support.
• Performance Recognition: Employee of the Month awards, spot bonuses, and public acknowledgment of outstanding service.
• Work-Life Balance: Flexible scheduling options and a remote work model that supports personal commitments.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and teamwork. Even though you’ll be working from home, you’ll feel connected to a vibrant community of professionals who share a passion for patient care and operational excellence.

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly town‑hall meetings with leadership to keep you informed about company strategy and growth.
• Open communication channels—Slack, Teams, and email—ensuring you can reach out for help anytime.
• Inclusive policies that respect diverse backgrounds, lifestyles, and perspectives.
• Regular wellness initiatives, including mindfulness sessions, virtual fitness classes, and mental health resources.

Compensation, Perks, and Benefits

While the base hourly rate is $14, we offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly wage with overtime and performance bonuses.
• Health, dental, and vision insurance options (available after a probationary period).
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Flexible work schedule and remote work stipend for home office setup.
• Employee assistance program (EAP) for mental health support.
• Continuous learning stipend for certifications, courses, and conferences.

How to Apply

Ready to make a difference in patients’ lives while advancing your career in medical billing? Click the link below to submit your application and join the brighthush family.

Apply To This Job

Join brighthush Today!

At brighthush, we’re redefining what it means to provide exceptional billing support. If you’re a dedicated communicator who thrives in a fast‑paced, patient‑centric environment, we want to hear from you. Your expertise will help patients feel heard, respected, and empowered—one call at a time.

Apply now and become part of a team that values your skills, supports your growth, and celebrates your contributions. Together, we can transform the medical billing experience for patients across the nation.