Experienced Medical Billing Customer Service Specialist – Patient & Insurance Liaison – Remote, Full‑Time at brighthush

About brighthush

At brighthush, we are redefining the way radiology services are delivered across the United States. Our mission is simple yet powerful: to illuminate the diagnostic journey for patients, providers, and payers alike. By combining cutting‑edge technology, a highly skilled team, and a relentless commitment to patient care, we are setting new standards for excellence in medical billing and revenue cycle management. Join us and become part of a culture that values innovation, collaboration, and the relentless pursuit of better health outcomes.

Why This Role Matters

As a Medical Billing Customer Service Specialist at brighthush, you will be the frontline advocate for patients, insurance companies, and internal teams. Your expertise will help bridge gaps, resolve billing disputes, and ensure that every patient’s experience is smooth, transparent, and financially fair. In a world where healthcare costs are a major concern, your role is pivotal in maintaining trust and satisfaction across all stakeholders.

Key Responsibilities

Below is a detailed breakdown of what you’ll be doing day‑to‑day. We’ve organized the duties into three core categories to give you a clear picture of the role’s scope.

Patient Billing Customer Service (85%)

• Patient & Provider Support: Act as the primary point of contact for clinics, referring physicians, attorneys, insurance carriers, and patients. Handle inquiries about billing questions, payment plans, and account status.
• EOB & Denial Research: Dive into the imaging system to interpret Explanation of Benefits (EOBs) and investigate denials. Translate complex insurance language into clear, actionable explanations for patients.
• Multi‑Channel Communication: Respond promptly to texts, emails, and mailed correspondence regarding billing accounts, problem accounts, and general questions. Route issues to the appropriate department when necessary.
• Escalation Management: Identify complex or unresolved inquiries and elevate them to the Senior Customer Service Specialist for advanced support and resolution.
• Cross‑Functional Collaboration: Maintain open lines of communication with all Revenue Cycle Management (RCM) departments to ensure seamless resolution of billing issues.
• Quality Assurance: Consistently meet or exceed team quality standards, including accuracy, timeliness, and customer satisfaction metrics.

Administrative Duties (10%)

• Statement Management: Email itemized statements to attorneys and request Letters of Protection (LOPs) to confirm authorization and protect patient interests.
• Data Accuracy: Update the billing system with accurate patient demographics, ensuring that all information is current and compliant with privacy regulations.
• Outbound Outreach: Make proactive calls to referring doctors, patients, insurance carriers, and attorneys to gather updated insurance or demographic data.
• Adjustment & Denial Analysis: Investigate inaccurate or missed adjustments, duplicate charges, reverse collection decisions, and insurance denials to correct records and recover revenue.

Other Duties (5%)

• Perform any additional tasks as assigned by management, ensuring flexibility and adaptability in a fast‑moving environment.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience, preferably in a healthcare or billing context.

Preferred Qualifications

• Prior medical billing experience, especially within radiology or imaging services.
• Associate degree in Health Administration, Business, or a related field.
• Proficiency in Spanish or another language to serve a diverse patient population.

Skills & Competencies

Success in this role requires a blend of technical knowledge and soft skills. Below are the core competencies we value:

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate billing complexities.
• Analytical Thinking: Ability to dissect EOBs, identify denial patterns, and propose corrective actions.
• Communication Excellence: Clear, concise, and professional communication across multiple channels.
• Attention to Detail: Meticulous data entry and record‑keeping to maintain compliance and accuracy.
• Team Collaboration: Willingness to work cross‑functionally with RCM, IT, and clinical teams.
• Problem‑Solving: Creative solutions to complex billing disputes and workflow challenges.
• Adaptability: Comfortable with remote work, flexible scheduling, and evolving technology.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Medical Billing Customer Service Specialist, you’ll have the chance to:

• Progress to Senior Specialist or Team Lead roles within the Revenue Cycle Management department.
• Participate in ongoing training programs covering the latest in medical billing regulations, coding updates, and customer service best practices.
• Earn certifications such as Certified Professional Biller (CPB) or Certified Professional Coder (CPC) through our tuition reimbursement program.
• Engage in cross‑departmental projects that influence company‑wide billing strategies and patient experience initiatives.

Work Environment & Company Culture

Our remote, full‑time position offers the flexibility you need while keeping you connected to a vibrant, collaborative culture. Highlights include:

• Fully equipped home office stipend to ensure you have the tools for success.
• Regular virtual team huddles and monthly town‑hall meetings to keep everyone aligned.
• A culture that celebrates diversity, equity, and inclusion, with a strong commitment to supporting veterans, disabled employees, and underrepresented groups.
• Employee recognition programs that reward outstanding performance and innovation.
• Access to a digital wellness platform, including mental health resources and virtual fitness classes.

Compensation & Benefits

We offer a competitive pay range of $20.00 – $26.39 per hour, commensurate with experience and qualifications. In addition to your base pay, you’ll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Life and disability insurance.
• Tuition reimbursement for approved courses and certifications.
• Adoption assistance and pet insurance.
• Paid time off (PTO) and holiday pay.
• DailyPay – get paid today with flexible, on‑demand pay options.
• Employee referral bonuses and performance incentives.

How to Apply

Ready to bring your expertise to a forward‑thinking organization that values your contributions? Click the link below to submit your application and join the brighthush team.

Apply to This Job

Closing Statement

At brighthush, we are more than a radiology service provider – we are a community of innovators dedicated to making healthcare brighter for everyone. If you are passionate about patient advocacy, enjoy solving complex billing puzzles, and thrive in a remote, collaborative environment, we want to hear from you. Apply today and help us shine a light on radiology services for patients across the nation.