Experienced Medical Virtual Assistant – HIPAA‑Compliant, Remote, Part‑Time, Patient Coordination & Digital Marketing Specialist

About brighthush

At brighthush, we are redefining the future of healthcare by blending cutting‑edge technology with a compassionate, wellness‑first approach. Our mission is to empower patients and providers alike, ensuring that every interaction is seamless, secure, and supportive. As a rapidly expanding practice, we are committed to fostering a culture of innovation, continuous learning, and genuine care. If you are passionate about making a tangible difference in people’s lives while working in a flexible, tech‑savvy environment, brighthush is the place for you.

Why Join brighthush?

brighthush offers a unique blend of autonomy and collaboration. As a remote, part‑time Medical Virtual Assistant, you will enjoy the freedom to manage your own schedule while contributing to a high‑impact team that values your expertise. Our supportive culture encourages professional growth, offers access to industry‑leading tools, and rewards dedication with competitive compensation and a comprehensive benefits package.

Role Overview

We are seeking a proactive, highly organized Medical Virtual Assistant to become an integral part of our growing wellness‑focused practice. In this role, you will bridge the gap between patients and providers, ensuring smooth communication, efficient scheduling, and engaging digital outreach—all while maintaining strict HIPAA compliance. Your day will be a blend of patient coordination, EMR management, email marketing, and social media support, all performed from the comfort of your own home during our core hours (10 AM – 2 PM EST, Monday‑Friday).

Key Responsibilities

Patient Coordination

• Follow up with patients after appointments to confirm satisfaction and address any immediate concerns.
• Provide timely, professional support via phone using Spruce or RingCentral, ensuring a consistent and friendly patient experience.
• Handle patient inquiries, rescheduling requests, and billing questions with empathy and accuracy.

Scheduling & EMR Management

• Maintain provider calendars in Practice Better, ensuring optimal utilization of appointment slots.
• Coordinate and confirm patient appointments, sending reminders and pre‑visit instructions.
• Update patient records, document visit notes, and manage follow‑up tasks within the EMR system.

Email Marketing

• Create and manage automated email sequences that nurture patient relationships and promote wellness programs.
• Design, schedule, and send email campaigns using Flodesk, tracking open rates, click‑throughs, and conversion metrics.
• Collaborate with the content team to develop educational newsletters and promotional offers.

Social Media Support

• Design engaging graphics and visual content using Canva that align with our brand voice.
• Schedule and publish posts to Instagram, ensuring consistent brand presence and audience growth.
• Monitor comments, direct messages, and mentions, responding promptly to boost engagement and community trust.

Essential Qualifications

• Fluent spoken and written English, with excellent communication skills.
• Hands‑on experience with Practice Better EMR platform.
• Proficiency in Spruce or RingCentral for patient calls.
• Skilled in Flodesk for email automation and campaign management.
• Expertise in Canva for graphic design and visual storytelling.
• Experience managing Instagram content, including posting, analytics, and community engagement.

Preferred Qualifications

• Demonstrated knowledge of HIPAA regulations and proven ability to maintain confidentiality in a virtual setting.
• Background in wellness coaching, healthcare administration, or a related field.
• Tech‑savvy, detail‑oriented, and self‑motivated with a proactive problem‑solving mindset.
• Prior experience in a remote, part‑time capacity with flexible scheduling.

Skills & Competencies

• Strong organizational and time‑management skills, capable of juggling multiple tasks simultaneously.
• Excellent interpersonal skills, with the ability to build rapport with patients, providers, and team members.
• Analytical mindset for interpreting email and social media metrics to inform strategy.
• Adaptability to evolving tools and workflows, with a continuous learning attitude.
• High level of professionalism, integrity, and commitment to patient privacy.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As the practice expands, you will have the chance to take on additional responsibilities, such as leading patient outreach initiatives, managing larger marketing campaigns, or even stepping into a supervisory role. We provide access to industry conferences, webinars, and training modules to keep you at the forefront of healthcare technology and digital marketing best practices. Your contributions will directly influence our service quality and patient satisfaction metrics, positioning you as a key player in our success story.

Work Environment & Company Culture

brighthush thrives on a culture of trust, collaboration, and innovation. Even though you will be working remotely, you will be fully integrated into our virtual team through weekly video check‑ins, collaborative project boards, and an open‑door policy for ideas and feedback. We celebrate diversity, encourage work‑life balance, and support flexible scheduling to accommodate personal commitments. Our team values transparency, continuous improvement, and a shared commitment to delivering exceptional patient care.

Compensation & Perks

While specific figures are tailored to experience, we offer a competitive hourly rate that reflects the specialized skill set required for this role. In addition to base pay, brighthush provides the following benefits:

• Flexible remote work environment with a clear schedule (10 AM – 2 PM EST, Monday‑Friday).
• Health and wellness stipend to support your personal well‑being.
• Access to a comprehensive digital toolkit, including subscriptions to Practice Better, Flodesk, and Canva.
• Professional development budget for courses, certifications, and conferences.
• Opportunity for additional hours and responsibilities as the role evolves.

How to Apply

If you are ready to bring your expertise in patient coordination, digital marketing, and HIPAA‑compliant practices to a forward‑thinking, patient‑centric organization, we would love to hear from you. Please submit your resume along with a portfolio showcasing relevant experience—such as email campaigns, social media projects, or EMR management examples. Highlight any achievements that demonstrate measurable impact on patient engagement or operational efficiency.

brighthush is committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds and encourage you to share any accommodations you may need during the hiring process.

and become a vital part of a practice that values compassion, technology, and growth.