Dynamic Customer Support Specialist – Day Shift – Remote – Join brighthush’s Growing FinTech Team

About brighthush

At brighthush, we’re redefining the way medical practices manage their finances. Our cutting‑edge Buy‑Now, Pay‑Later (BNPL) platform empowers doctors, dentists, and allied health professionals to offer patients flexible payment options while streamlining cash flow for providers. With a mission to make healthcare financing simple, fast, and inclusive, brighthush has rapidly become a trusted partner for clinics across the United States. We’re not just a fintech company; we’re a movement that believes every patient deserves affordable access to care, and every practice deserves a reliable revenue stream.

Our culture is built on transparency, collaboration, and a relentless focus on customer success. We celebrate diversity, encourage continuous learning, and reward innovation. As a remote‑first organization, we provide the flexibility to work from anywhere in the U.S., while fostering a sense of community through virtual team events, mentorship programs, and regular town‑halls.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences patient satisfaction and practice profitability.
• Growth Path: Start as a Customer Support Specialist and advance to Senior Support Lead, Customer Success Manager, or even Product Support Engineer.
• Learning & Development: Access to industry‑leading courses, certifications, and a dedicated learning budget.
• Competitive Compensation: Base salary plus performance bonuses, equity options, and comprehensive benefits.
• Work‑Life Balance: Fully remote, flexible scheduling, and generous paid time off.

Key Responsibilities

As a Customer Support Specialist at brighthush, you will be the frontline advocate for our patients and partner practices. Your role will involve:

• Resolving a high volume of customer inquiries via phone, chat, and email with empathy and efficiency.
• Diagnosing and troubleshooting technical and billing issues, escalating complex cases to the appropriate teams.
• Documenting every interaction in our CRM system, ensuring data accuracy and compliance with industry regulations.
• Collaborating with cross‑functional teams—Product, Engineering, and Sales—to provide feedback and improve the customer experience.
• Maintaining a deep understanding of our BNPL product suite, policy updates, and industry best practices.
• Participating in on‑call rotations and weekend coverage as needed to support our nationwide customer base.
• Contributing to knowledge base articles, FAQs, and training materials to empower both customers and teammates.

Essential Qualifications

• Minimum 1 year of proven customer support experience in a fast‑paced environment.
• High school diploma or GED; college degree preferred.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Excel or Google Sheets for data analysis and reporting.
• Comfortable working in a remote setting with reliable internet and a dedicated workspace.
• Availability for day shift hours (9:00 AM – 6:00 PM) in your local U.S. time zone, including weekends and select holidays.
• Experience with CRM platforms (e.g., Zendesk, Freshdesk, Salesforce) is a plus.

Preferred Qualifications

• Background in fintech, healthcare, or a related industry.
• Knowledge of BNPL or payment‑processing concepts.
• Experience with ticketing systems and workflow automation.
• Multilingual abilities, especially Spanish, to serve a diverse patient population.
• Demonstrated ability to work independently while staying aligned with team goals.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering exceptional service.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable improvements.
• Technical Aptitude: Comfortable learning new software tools and troubleshooting basic technical issues.
• Time Management: Efficiently juggle multiple tickets and prioritize tasks in a high‑volume environment.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support peers.
• Adaptability: Thrive in a dynamic, evolving product landscape and embrace change.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you’ll have clear pathways to advance your career:

• Senior Support Specialist: Lead complex cases, mentor junior agents, and influence support processes.
• Customer Success Manager: Transition into a role focused on long‑term client relationships and revenue growth.
• Product Support Engineer: Leverage technical skills to work closely with our engineering team on product enhancements.
• Leadership Tracks: Opportunities to move into team lead or manager positions as you demonstrate leadership potential.

We support your growth with a dedicated learning budget, access to industry conferences, and internal knowledge‑sharing sessions. You’ll also receive regular performance reviews and career coaching to help you set and achieve your professional goals.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere in the United States, as long as you have a reliable internet connection and a quiet workspace. We provide:

• Fully equipped home‑office stipend (up to $1,000) to set up your ideal work environment.
• Monthly virtual coffee chats and quarterly virtual retreats to build camaraderie.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Transparent communication from leadership through regular all‑hands meetings.
• Access to a company‑wide Slack workspace for real‑time collaboration.

Compensation, Perks, and Benefits

While the base salary for this role is competitive within the industry, we also offer:

• Performance‑based bonuses tied to team and individual metrics.
• Equity options to share in brighthush’s growth and success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Flexible work schedule within the day‑shift window.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral program with attractive rewards.

How to Apply

Ready to make a difference in the lives of patients and medical practices? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion align with our mission.

Apply to this job

Closing Statement

At brighthush, we’re more than a fintech company—we’re a community of innovators, problem‑solvers, and compassionate professionals dedicated to transforming healthcare financing. If you thrive in a fast‑moving environment, love helping people, and want to grow your career while making a tangible impact, we want to hear from you. Join us and help shape the future of medical payments.