Experienced Multilingual Customer Service Agent – Remote, Full‑Time – Join brighthush in Croatia
About brighthush
brighthush is a leading European vacation‑home specialist that connects travelers with exceptional stays across the continent. Founded in 2003, we have grown from a Swiss start‑up into a trusted partner for hosts and guests in Switzerland, Germany, Hungary, the Czech Republic, Croatia, and Italy. Our mission is simple yet powerful: to make the booking experience seamless, stress‑free, and memorable for everyone involved.
Our Vision & Mission
Vision: To simplify the lives of hosts and guests by delivering a frictionless, personalized, and reliable vacation‑home experience.
Mission: Leveraging decades of expertise and a cutting‑edge digital platform, we exceed expectations in quality, safety, and reliability. We empower hosts to market their properties competitively, maximize occupancy, and unlock their full potential. Simultaneously, we curate a diverse portfolio of listings that offers guests transparent, detailed, and trustworthy options.
Why Join brighthush?
At brighthush, you’ll be part of a vibrant, international team that thrives on passion, collaboration, and continuous improvement. We value empathy, curiosity, and a relentless drive to deliver world‑class service. If you’re eager to grow professionally while making a tangible impact on the travel experience, brighthush is the place for you.
Key Responsibilities
- Handle guest inquiries via email and phone with confidence, empathy, and a customer‑centric mindset.
- Keep hosts informed about new bookings, changes, and relevant updates, ensuring transparent communication.
- Manage multiple tasks simultaneously, prioritizing requests to maintain smooth operations.
- Maintain composure under pressure, turning challenging situations into opportunities for exceptional service.
- Provide expert guidance on booking details, special requests, and problem resolution, acting independently and efficiently.
- Advise hosts on best practices for showcasing their vacation homes, from photography to description optimization.
- Match guests with suitable accommodation options based on preferences, budget, and availability.
- Continuously update and refine property data within our partner portal to ensure accuracy and visibility.
- Collaborate closely with our internal booking management system and Salesforce CRM to uphold the highest standards of efficiency and quality.
Essential Qualifications
- Fluent in Croatian and at least one of German, English, or both, in both written and spoken communication.
- Experience working with an international audience, demonstrating cultural sensitivity and adaptability.
- Relevant professional background or a commercial education that equips you with strong business acumen.
- Team‑player mentality, customer‑oriented approach, and assertiveness in decision‑making.
- Deep appreciation for customer satisfaction and loyalty, with a proactive mindset to build lasting relationships.
- Proficient computer skills, especially with Microsoft Office and general data entry.
- Reliability in data capture and meticulous attention to detail.
- Knowledge of the vacation‑home rental industry is a plus, adding immediate value to the team.
Preferred Qualifications & Skills
- Prior experience in a customer service or hospitality role, preferably in the travel or real‑estate sector.
- Familiarity with CRM platforms (Salesforce) and booking management systems.
- Strong problem‑solving skills and the ability to think on your feet.
- Experience with multilingual communication tools and translation software.
- Self‑motivation and a continuous learning mindset.
What We Offer
- Permanent Employment: Secure, long‑term contract from day one with our local subsidiary.
- Flexible Working Hours: Full‑time (40 hours per week) with the freedom to balance work and life.
- Competitive Salary: Fixed monthly remuneration that reflects your experience and performance.
- State‑of‑the‑Art Equipment: We provide all necessary hardware and software to work efficiently from home.
- Comprehensive Onboarding: Structured training program that equips you for success, even if you’re new to vacation‑home management.
- Professional Development: Access to internal and external training resources to sharpen your skills.
- Annual Team Gathering: Join the brighthush community at our yearly meeting, connecting with colleagues across regions.
- Remote Work Environment: Work from the comfort of your home while staying connected to a global team.
Our Culture & Work Environment
brighthush thrives on a culture of openness, respect, and continuous improvement. We celebrate diversity, encourage innovation, and reward initiative. Our remote teams collaborate through modern communication tools, ensuring that every voice is heard and every idea has the chance to flourish. We believe that a supportive environment fuels creativity, drives performance, and ultimately delivers the best experience for our guests and hosts.
Career Growth Opportunities
At brighthush, your career path is shaped by your ambition and performance. Starting as a Customer Service Agent, you can progress to senior support roles, team leadership, or specialized positions in host relations, data analytics, or product development. We invest in your growth through mentorship, skill‑building workshops, and clear advancement pathways.
Compensation & Benefits
While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:
- Base salary with performance‑based bonuses.
- Health and wellness benefits, including flexible working arrangements.
- Paid vacation and public holidays.
- Employee discount program for vacation stays.
- Access to a company‑wide learning platform and external courses.
How to Apply
- Click the “Apply” button on our careers page or submit your application directly through the link below.
- If you have any questions, feel free to reach out to your designated contact via email.
- Upon receipt of your application, we’ll invite you to complete an online personality assessment.
- Successful candidates will then be scheduled for a brief phone interview to discuss your fit and expectations.
- We’ll follow up with a personal meeting to finalize details and welcome you aboard.
Ready to Join brighthush?
If you’re passionate about delivering outstanding customer experiences, thrive in a fast‑paced, multicultural environment, and want to grow your career in the travel industry, we encourage you to apply today. Become part of a team that values innovation, collaboration, and a shared commitment to excellence.
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