Senior Customer Success Manager – IoT & Connected Operations Platform at brighthush – Driving Safety, Efficiency, and Sustainability for Global Industries

About brighthush and the Connected Operations Revolution

brighthush is at the forefront of the Connected Operations™ Cloud, a groundbreaking platform that empowers organizations across agriculture, construction, field services, transportation, and manufacturing to harness Internet of Things (IoT) data. By turning raw sensor streams into actionable insights, we help our customers improve safety, boost efficiency, and reduce environmental impact—fueling the infrastructure that supports more than 40% of global GDP. As a rapidly growing public company, brighthush offers the autonomy, resources, and long‑term vision that enable you to shape the future of physical operations worldwide.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the bridge between our Implementation team and our customers, ensuring a seamless transition from deployment to ongoing value realization. You will partner with clients to understand their unique operational challenges, advise on platform customization, and become their trusted advisor for the long term. Your work will span cross‑functional collaboration with Sales, Support, Sales Engineering, and Product, giving you a holistic view of the business and the opportunity to influence product direction.

Key Responsibilities

• Customer Advocacy & Value Realization: Champion the safety, efficiency, and sustainability goals of our clients by driving adoption of brighthush’s IoT platform.
• Success Planning: Co‑create detailed success plans with customers, outlining objectives, KPIs, timelines, and removing any barriers to achieving measurable business value.
• Renewal & Upsell Leadership: Lead renewal‑focused business reviews, highlighting past successes, aligning on future goals, and identifying upsell opportunities that align with customer strategy.
• Platform Expertise: Deeply understand brighthush’s capabilities across all verticals—field services, utilities, long‑haul transportation, school buses, and more—and translate technical features into tangible business outcomes.
• Escalation Management: Resolve complex customer issues and escalations, coordinating with cross‑functional teams to deliver timely, effective solutions.
• Multi‑Channel Support: Provide exceptional service across phone, email, and web channels, ensuring clear, concise communication that meets the highest standards of professionalism.
• Prioritization & Workflow Management: Balance a dynamic queue of customer requests, backlog items, and proactive outreach to maintain a high level of customer satisfaction.
• Culture Champion: Embody and promote brighthush’s cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team—across all interactions.

Essential Qualifications

• 2–5 years of experience in Customer Success, Account Management, or Consulting, preferably within SaaS environments.
• Proven track record of supporting or working with technical products, with a strong understanding of IoT or data‑driven platforms.
• Solutions‑oriented mindset with exceptional problem‑solving skills and a passion for delivering beyond expectations.
• Demonstrated ability to thrive in fast‑paced, change‑heavy environments, taking initiative and driving results.
• Bachelor’s degree from a recognized four‑year institution.
• Fluency in Spanish and English, both written and spoken.
• Proficiency with AI tools such as Claude, Pilot, Gemini, or equivalent.

Preferred Qualifications

• Strong bias for standardization and automation, with the ability to think strategically and insist on high standards.
• Experience in a high‑growth, hyper‑scalable company where you’ve contributed to process improvement and product feedback loops.
• Background in industries served by brighthush—agriculture, construction, transportation, or manufacturing—providing domain insight that enhances customer engagement.

Skills & Competencies

• Communication: Articulate complex technical concepts to non‑technical stakeholders with clarity and confidence.
• Relationship Building: Build trust with C‑suite executives and operational leaders, becoming a strategic partner rather than a service provider.
• Analytical Thinking: Leverage data to identify trends, diagnose issues, and recommend actionable improvements.
• Project Management: Manage multiple initiatives simultaneously, ensuring timely delivery and stakeholder alignment.
• Collaboration: Work effectively across Sales, Support, Engineering, and Product teams to deliver a unified customer experience.
• Adaptability: Quickly learn new features, industry regulations, and evolving customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe in architecting your own career path. As a Senior Customer Success Manager, you will:

• Lead high‑impact projects that shape product roadmaps and influence industry standards.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.
• Access a robust learning ecosystem, including a professional development stipend, certifications, and internal workshops.
• Progress into leadership roles such as Customer Success Director, Head of Customer Experience, or Product Management, depending on your interests and strengths.

Work Environment & Culture at brighthush

brighthush thrives on a culture of inclusion, collaboration, and relentless focus on customer success. We celebrate wins together, support each other through challenges, and encourage experimentation. Our remote‑first model, combined with flexible work arrangements, empowers you to balance professional growth with personal well‑being. We value diversity of thought and background, and we actively foster an environment where every voice is heard.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus and variable pay opportunities.
• Equity options for eligible roles in a high‑growth public company.
• Comprehensive health, dental, and vision plans.
• Generous parental leave and family support benefits.
• Flexible remote work policy and a stipend for home‑office setup.
• Professional development stipend and access to industry conferences.
• Wellness programs, including mental health resources and fitness allowances.

How to Apply

Ready to join brighthush and make a tangible impact on the world’s most critical industries? Submit your application through our careers portal or click the link below. We look forward to learning how your expertise and passion align with our mission.

Apply to this role at brighthush

Conclusion

As a Senior Customer Success Manager at brighthush, you will be at the heart of a movement that transforms how physical operations are managed worldwide. You will partner with leaders who are committed to safety, sustainability, and operational excellence, while building a career that offers growth, learning, and the chance to shape the future of IoT. If you are driven by impact, eager to collaborate across disciplines, and ready to champion the next wave of digital transformation, we invite you to apply today and help us build a safer, more efficient, and more sustainable world.