Experienced Multilingual Customer Support Specialist – Remote, Greece – Portuguese, French, German – Join brighthush’s Global Support Team

About brighthush

brighthush is a leading global technology and customer experience company that empowers businesses to deliver exceptional service across borders. With a presence in more than 30 countries and a commitment to innovation, brighthush blends cutting‑edge AI tools with human empathy to create seamless, personalized support experiences. Our mission is to help brands connect with their customers in a way that feels natural, trustworthy, and engaging—no matter the language or location.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, multicultural team that values curiosity, collaboration, and continuous learning. We believe that great customer support is built on a foundation of respect, creativity, and a shared passion for solving real problems. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, innovate, and make a tangible impact on millions of customers worldwide.

Key Responsibilities

As a Multilingual Customer Support Specialist, you will be the frontline ambassador for brighthush’s global brand. Your day‑to‑day tasks will include:

• Engaging with customers via phone, email, live chat, and social media in Portuguese, French, or German.
• Diagnosing and resolving issues quickly, ensuring a smooth and positive experience for every customer.
• Documenting interactions accurately in our CRM system and providing actionable feedback to product and engineering teams.
• Collaborating with cross‑functional teams—product, sales, and marketing—to share insights and improve service quality.
• Maintaining up‑to‑date knowledge of product features, updates, and best practices.
• Adhering to company policies, quality standards, and compliance requirements.
• Participating in continuous training and skill‑development sessions to stay ahead of industry trends.

Essential Qualifications

We’re looking for candidates who bring the following:

• Native or fluent proficiency in Portuguese, French, or German, with excellent written and spoken English.
• Strong customer‑focused mindset and a genuine desire to help people solve problems.
• Previous experience in a customer support, help desk, or call center environment (any industry).
• Excellent communication skills—clear, concise, and empathetic.
• Ability to work independently in a remote setting, with reliable high‑speed internet and a quiet workspace.
• Basic technical aptitude—comfortable navigating web applications, troubleshooting common issues, and using ticketing systems.
• Positive attitude, resilience, and a willingness to learn and adapt.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of AI‑powered support tools or chatbot management.
• Previous remote work experience, especially in a distributed team environment.
• Additional language skills (Spanish, Italian, or English as a second language).
• Experience in a B2B or SaaS customer support role.

Core Skills & Competencies

• Multilingual communication and cultural sensitivity.
• Problem‑solving and analytical thinking.
• Time management and prioritization.
• Team collaboration and cross‑functional coordination.
• Adaptability to fast‑changing environments and evolving product features.
• Data‑driven mindset—comfortable with metrics, KPIs, and reporting.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. As a Multilingual Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced support techniques, product deep dives, and industry best practices.
• Clear career pathways—from Support Specialist to Team Lead, Customer Success Manager, or Product Evangelist.
• Opportunities to work on cross‑departmental projects, such as product improvement initiatives or AI integration.
• Annual performance reviews with actionable feedback and personalized growth plans.
• Access to an internal knowledge base, webinars, and a community of experts across the globe.

Work Environment & Company Culture

brighthush thrives on a culture of openness, respect, and innovation. You’ll experience:

• A fully remote work model that supports flexible hours and a healthy work‑life balance.
• Regular virtual team gatherings, happy hours, and cultural exchange events.
• A transparent communication style—leaders share company updates, goals, and challenges openly.
• Inclusive policies that celebrate diversity and encourage every voice to be heard.
• Access to a global network of colleagues, mentors, and industry experts.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote roles in Greece.
• Monthly performance bonuses tied to individual and team metrics.
• Comprehensive private health insurance covering you and your immediate family.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, or conferences.
• Relocation assistance for candidates moving to Greece (if applicable).
• Access to a digital wellness program—mental health resources, meditation apps, and fitness memberships.
• Employee referral bonus program to reward you for bringing great talent into the team.

How to Apply

Ready to take the next step in your career and join a forward‑thinking, global brand? Send your resume in English to [email protected] with the subject line: “Multilingual CS – [Your Language]”. We’ll review your application promptly and reach out to schedule a conversation.

Join brighthush Today

At brighthush, we’re redefining what it means to provide world‑class customer support. If you’re passionate about languages, love solving problems, and want to work in a culture that values growth, collaboration, and innovation, we want to hear from you. Apply now and become part of a team that’s making a difference across the globe.