Experienced Night Shift Customer Care Centre Advisor – Remote, 28.5 Hours Weekly – Join brighthush’s Global Support Team
About brighthush
brighthush is a forward‑thinking leader in urban mobility solutions, dedicated to transforming the way people move through cities. With a portfolio that spans engineering, design, and end‑to‑end service, we empower communities to experience safer, smarter, and more efficient vertical transportation. Our culture is built on honesty, transparency, and a relentless commitment to both our colleagues and our customers. We thrive on entrepreneurship, passion, and responsibility, and we invite you to be part of a team that is reshaping the future of mobility.
Role Overview
As a Night Shift Customer Care Centre Advisor, you will be the linchpin that connects our customers, field teams, and operational units. Working remotely from Friday to Sunday, 8 pm to 6 am, you will deliver exceptional service, coordinate service activities, and maintain the integrity of our internal systems. Your role is pivotal in ensuring that every customer interaction reflects the high standards of brighthush and that operational processes run smoothly, even during the night hours.
Key Responsibilities
- Deliver outstanding customer service via phone, email, and chat, ensuring every inquiry is handled professionally and promptly.
- Log and coordinate service activities using brighthush’s proprietary internal systems, maintaining accurate records for all service requests.
- Support engineering and operational teams with administrative tasks, including scheduling, documentation, and data entry.
- Process purchase orders, invoices, and other financial documents, ensuring compliance with company policies.
- Maintain and update customer, service, and contract information in our databases, guaranteeing data accuracy and confidentiality.
- Prepare and distribute service updates, reports, and communications to customers and internal stakeholders.
- Monitor shared inboxes and respond to inquiries in a timely manner, escalating issues when necessary.
- Collaborate closely with colleagues across the business to support seamless service delivery and continuous improvement.
- Contribute to process improvement initiatives, identifying bottlenecks and proposing solutions to enhance customer satisfaction.
- Adhere to all safety, security, and compliance standards, ensuring a safe working environment for yourself and your team.
Essential Qualifications
- GCSEs (or equivalent) in Maths and English, demonstrating strong foundational knowledge.
- Prior experience in an administrative, customer service, or service coordination role, preferably within a fast‑paced environment.
- Proficiency in Microsoft Office, especially Excel, and experience working with databases and internal systems.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly.
- Strong customer service orientation, capable of building positive relationships with customers and colleagues alike.
- High attention to detail, coupled with analytical and problem‑solving abilities.
- Ability to follow processes and procedures accurately, ensuring consistency and compliance.
- Exceptional organisational and document management skills, with a proven track record of managing multiple tasks simultaneously.
- Strong time‑management skills, prioritising workloads effectively to meet deadlines.
- Positive, proactive, and professional attitude, with a strong work ethic and self‑motivation.
- Flexibility and adaptability, thriving in a team environment and handling changing priorities.
- Confident communicator, comfortable engaging with a wide range of stakeholders.
Preferred Qualifications
- Advanced Excel skills, including pivot tables, macros, and data modelling.
- Experience with project management or scheduling software such as Microsoft Project.
- Background in a service, operations, contact centre, or engineering support environment.
Skills & Competencies
- Customer‑centric mindset with a passion for delivering exceptional service.
- Strong analytical thinking and problem‑solving capabilities.
- Excellent organisational and multitasking abilities.
- Effective communication, both written and verbal.
- Proficiency in Microsoft Office Suite, especially Excel, and database management.
- Adaptability to new technologies and processes.
- Team collaboration and cross‑functional coordination.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Night Shift Advisor, you will gain exposure to the full spectrum of our operations, from customer interactions to engineering support. This role serves as an excellent springboard into senior customer service, operations management, or technical support roles. We offer continuous learning through:
- On‑the‑job training with seasoned mentors.
- Access to internal e‑learning modules covering product knowledge, customer service excellence, and data analytics.
- Cross‑departmental shadowing opportunities to broaden your skill set.
- Annual performance reviews with clear development plans and promotion criteria.
Work Environment & Company Culture
brighthush champions a culture of innovation, inclusivity, and work‑life balance. Even though this role is remote, you will be part of a vibrant, collaborative team that values open communication and mutual respect. We foster a “no‑blame” environment where experimentation is encouraged, and ideas are celebrated. Our remote infrastructure ensures you have the tools and support you need to thrive from anywhere, while our in‑office training sessions provide face‑to‑face interaction and team bonding.
Compensation & Benefits
- Competitive monthly salary commensurate with experience and performance.
- 28.5 hours per week, Friday–Sunday, 8 pm–6 am, with flexible scheduling options.
- 34 days of holiday annually, including bank holidays.
- Attractive pension scheme with company contributions.
- Health cash plan covering dental, optical, physiotherapy, chiropody, and more.
- Life Assurance Scheme – 4× annual salary.
- Free access to premium health and wellbeing apps.
- Subsidised gym membership and wellness programs.
- Industry‑leading maternity and paternity provisions.
- Salary sacrifice options: electric cars, Cycle2Work, and other benefits.
- Long‑service award scheme with holiday bonuses.
- Employee Assistance Programme for personal and professional support.
- Refer‑a‑friend scheme with rewards for successful hires.
Application Process
If you are ready to bring your organisational prowess, customer‑first attitude, and passion for mobility to brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this night‑shift role. Our recruitment team will review your application and contact you for an initial screening interview. Successful candidates will then participate in a structured interview process, including a skills assessment and a conversation with a senior member of the Customer Care team.
Join brighthush – Where Your Night Shift Drives Tomorrow’s Mobility
At brighthush, we are redefining how people move through their cities, and we need dedicated professionals like you to keep our customers satisfied and our operations running smoothly. This is more than a job; it’s an opportunity to be part of a mission‑driven organization that values innovation, collaboration, and personal growth. If you thrive in a dynamic, remote environment and are eager to contribute to a company that is shaping the future of urban mobility, we want to hear from you.