Experienced NOL Customer Service Representative – Travel Insurance Claims Specialist & Customer Experience Champion – Propel Your Career with brighthush

About brighthush and the Future of Travel Insurance

brighthush has been a beacon of trust and innovation in the travel insurance arena for over thirty years. From the early days of paper claims to today’s AI‑driven claim workflows, we have consistently delivered protection that empowers travelers to explore the world with confidence. Our Specialty Business Unit within the Accident & Health division is the engine behind our most comprehensive travel protection plans, designed to meet the needs of solo adventurers, corporate travelers, and everything in between.

In a world where safety, speed, and empathy are non‑negotiable, brighthush stands out by marrying cutting‑edge technology with a human‑centric approach. We partner with agencies of all sizes, ensuring that every traveler—whether a backpacker on a budget or a high‑profile executive—has access to the coverage they deserve. If you thrive in a fast‑paced, service‑oriented environment and want to help people travel safely, brighthush is the place to grow your career.

Position Overview

The NOL Customer Service Representative is an entry‑to‑mid level role that serves as the first line of defense for customers reporting a Notice of Loss (NOL). Reporting directly to a supervisor and operating under general supervision, you will be the friendly, knowledgeable voice that guides travelers through the initial claim process, ensuring accurate data capture and a seamless transition into our claims ecosystem.

Key Responsibilities

• Daily Phone Coverage: Handle inbound calls on the 800 NOL line, adhering to scripts and best practices to maintain a consistent, high‑quality experience.
• Claim Intake & Data Capture: Guide customers through the initial claim process, collecting essential data, verifying policy details, and setting up first notices in our system.
• Accurate Documentation: Maintain meticulous records of all interactions—including inquiries, complaints, and actions taken—ensuring compliance with internal and regulatory standards.
• System Updates: Enter claim information into the appropriate system, following standard call flows and ensuring data integrity.
• Customer Advocacy: Serve as the customer’s champion, resolving issues promptly and escalating when necessary to provide an outstanding experience.
• Team Collaboration: Work closely with colleagues across departments to resolve claim types and share best practices.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to process enhancements that elevate service quality.
• Adherence to Principles: Embrace and practice brighthush’s core principles—customer focus, integrity, teamwork, and continuous learning—to drive excellence in every interaction.

Essential Qualifications

• High School Diploma or GED (required).
• Proficiency with Microsoft Office suite (Word, Excel, Outlook).
• Strong active listening skills and the ability to communicate clearly, both verbally and in writing.
• Demonstrated teamwork: willingness to help others, adaptability to team goals, and the ability to build and leverage relationships.
• Experience in a customer service environment (1–2 years preferred).
• Familiarity with claims, imaging, and workflow systems is a plus.

Preferred Qualifications

• Prior experience in the insurance or travel industry.
• Knowledge of claim intake processes and the ability to navigate complex claim systems.
• Experience with data entry and maintaining accurate records under tight deadlines.
• Comfort with technology and a willingness to learn new software tools quickly.

Skills & Competencies for Success

To excel in this role, you will need a blend of technical and soft skills:

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to resolving their concerns.
• Attention to Detail: Precision in data entry and documentation to ensure claim accuracy.
• Problem‑Solving: Ability to assess situations quickly and recommend appropriate solutions.
• Time Management: Prioritize tasks effectively while maintaining high service standards.
• Adaptability: Thrive in a dynamic environment where processes and priorities evolve.
• Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a valuable asset. We provide a wealth of learning resources to help you advance:

• Tuition Reimbursement: Support for courses that align with your career goals.
• Industry Certifications: Opportunities to earn credentials that enhance your expertise.
• Professional Training: Regular workshops, webinars, and on‑the‑job coaching.
• Mentorship Programs: Pairing with seasoned professionals to guide your development.
• Clear Advancement Paths: Structured progression from NOL Representative to Senior Claims Specialist, Claims Manager, and beyond.

Work Environment & Company Culture

brighthush fosters a dynamic, ambitious, and fun work environment where innovation meets collaboration. We believe in the power of community and encourage employees to:

• Participate in volunteer initiatives and community outreach.
• Take advantage of our matching donation program to support causes you care about.
• Engage in employee‑driven corporate giving programs that make a real difference.
• Enjoy a culture that values inclusivity, diversity, and equal opportunity.

Compensation, Perks, and Benefits

While specific salary ranges vary by location and role, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market conditions.
• Generous 401(k) employer match to help you plan for the future.
• Employee Stock Purchase Plan with employer matching, allowing you to invest in the company’s success.
• Paid Time Off (PTO) that supports work‑life balance.
• Comprehensive health, dental, and vision coverage, plus wellness programs focused on physical, mental, and financial well‑being.
• Performance‑based variable pay and discretionary equity opportunities.

How to Apply

If you are ready to join a forward‑thinking travel insurance leader and make a tangible impact on travelers worldwide, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the NOL Customer Service Representative role at brighthush.

Join brighthush – Where Your Career Takes Flight

At brighthush, we believe that great service starts with great people. We are committed to fostering an inclusive environment where every voice is heard and every contribution matters. If you are passionate about customer service, eager to learn, and ready to grow within a supportive, innovative organization, we want to hear from you.

Apply now and become part of a team that values integrity, teamwork, and continuous improvement. Let’s help travelers around the world feel safe, supported, and confident on every journey.