Senior Customer Service & Commercial Order Management Specialist – Driving Client Success in the Wholesale Plant & Landscaping Supply Industry at brighthush

About brighthush

brighthush is the leading name in wholesale plant and landscaping supply across the United States. We deliver premium trees, shrubs, and site materials to landscape contractors, property developers, and commercial clients, ensuring every project—whether a boutique garden or a sprawling urban park—has the best plants and the most reliable service. Our reputation is built on three pillars: reliability, sustainability, and exceptional customer experience. By combining cutting‑edge logistics with deep industry knowledge, we empower our partners to create greener, more vibrant spaces.

Why Join brighthush?

At brighthush, people are at the core of everything we do. We cultivate a culture that thrives on collaboration, continuous learning, and bold innovation. Whether you’re a seasoned professional or a fresh talent eager to grow, you’ll find a supportive environment that rewards initiative, celebrates diversity, and encourages personal and professional development. We’re more than a company—we’re a community of green‑industry enthusiasts shaping the future of sustainable landscapes.

Role Overview

The Senior Customer Service & Commercial Order Management Specialist is the linchpin between brighthush and our commercial clientele. You will be the first point of contact for inquiries about product availability, order status, and delivery schedules. Your expertise will directly influence client satisfaction, operational efficiency, and the overall reputation of brighthush. This role blends customer service excellence with strategic order management, ensuring a seamless experience from order placement to final delivery.

Key Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and live chat, maintaining a courteous and professional tone.
• Provide accurate, real‑time information on plant availability, order status, and delivery timelines using internal systems and data dashboards.
• Investigate and resolve discrepancies in deliveries or product quality, collaborating with dispatch, warehouse, and quality assurance teams.
• Coordinate with cross‑functional teams—logistics, procurement, finance—to expedite order fulfillment and address any logistical challenges.
• Maintain meticulous account records and order histories in the customer database, ensuring data integrity and accessibility.
• Identify recurring issues or trends, proposing process improvements to enhance service quality and operational efficiency.
• Act as a mentor to junior customer service staff, sharing best practices and fostering a culture of excellence.
• Participate in ongoing training sessions and industry events to stay current on product knowledge and market trends.
• Represent brighthush at client meetings, providing insights and recommendations that strengthen relationships.

Essential Qualifications

• Minimum of 3 years’ experience in customer service, preferably within wholesale, B2B, or the green industry.
• Proven ability to manage high inquiry volumes while maintaining accuracy and professionalism.
• Strong written and verbal communication skills across multiple channels.
• Hands‑on experience with CRM platforms and order management systems.
• Self‑motivated, detail‑oriented, and capable of working independently in a fully remote setting.
• Availability to work a full 40‑hour week from New York, United States.

Preferred Qualifications

• Experience in the horticulture or landscaping supply industry.
• Knowledge of plant logistics, shipping regulations, and compliance standards.
• Proficiency in additional languages to support a diverse client base.
• Background in process improvement initiatives or Six Sigma methodologies.

Skills & Competencies

• Exceptional problem‑solving abilities, with a proactive approach to identifying and resolving issues.
• Strong organizational skills and the ability to juggle multiple tasks simultaneously.
• High emotional intelligence, enabling effective communication with clients and internal stakeholders.
• Tech‑savvy mindset, comfortable navigating multiple digital platforms and learning new tools quickly.
• Commitment to sustainability and a passion for the green industry.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Structured mentorship programs with senior leaders who guide your career trajectory.
• Regular training workshops covering product knowledge, customer experience, and industry trends.
• Clear pathways to transition into roles such as Account Manager, Operations Lead, or Product Specialist.
• Participation in cross‑departmental projects that influence company strategy and innovation.
• Annual learning stipend for conferences, certifications, or courses that align with your career goals.

Work Environment & Company Culture

Our fully remote model empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We celebrate flexibility, encourage work‑life balance, and provide the tools you need to thrive:

• High‑speed internet stipend and ergonomic workspace support.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Open‑door communication channels with leadership.
• Inclusive culture that values diverse perspectives and promotes belonging.
• Monthly “Green Spotlight” webinars featuring industry experts and sustainability initiatives.

Compensation & Benefits

Competitive salary range: USD 3,800–5,200 per month, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Generous sabbatical program for extended time off.
• Sport membership to encourage physical activity and wellness.
• Employee discounts on brighthush products.
• Private pension plan for long‑term savings.
• Telemedicine healthcare support for you and your family.
• Mental health support services, including counseling and stress‑management resources.
• Comprehensive health, dental, and vision insurance options.
• Annual professional development budget.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, or any other protected characteristic.

How to Apply

Ready to elevate your career and make a tangible impact in the green industry? Submit your application through our careers portal and join the brighthush team.