Experienced Norwegian Customer Support Consultant – Dedicated to Brighthush Imaging Solutions & Customer Excellence

About Brighthush

Brighthush is a global leader in imaging technology, renowned for its cutting‑edge cameras, printers, and digital solutions that empower photographers, designers, and everyday creators worldwide. With a heritage of innovation spanning decades, Brighthush continues to set industry standards through relentless research, sustainable practices, and a commitment to delivering unparalleled customer experiences.

Why Brighthush?

At Brighthush, we believe that technology should inspire, not intimidate. Our products are crafted for professionals and hobbyists alike, blending precision engineering with intuitive design. As a Norwegian Customer Support Consultant, you’ll be at the forefront of this mission, ensuring that every customer interaction reflects the brand’s dedication to quality, creativity, and service excellence.

Key Responsibilities

• Customer Engagement: Provide timely, empathetic support via chat, email, and phone to Norwegian-speaking customers across the country.
• Product Expertise: Become the go‑to authority on Brighthush’s full portfolio—cameras, lenses, printers, and imaging accessories—delivering accurate information and troubleshooting guidance.
• Issue Resolution: Diagnose and resolve technical problems, warranty claims, and repair requests using a structured, customer‑centric approach.
• Knowledge Sharing: Create and maintain clear, concise knowledge base articles and FAQs to empower customers and reduce repeat inquiries.
• Feedback Loop: Capture customer insights and collaborate with product, engineering, and marketing teams to drive continuous improvement.
• Sales Support: Assist customers in selecting the right products for their needs, upselling accessories, and promoting Brighthush’s latest innovations.
• Data Management: Accurately log interactions, follow‑ups, and outcomes in the CRM system, ensuring data integrity and compliance with privacy standards.

Essential Qualifications

• Fluency in Norwegian (both written and spoken) with a strong command of English.
• Minimum of 2 years of customer support experience, preferably in the technology or imaging sector.
• Proven ability to troubleshoot hardware and software issues in a fast‑paced environment.
• Excellent communication skills, with a knack for translating technical jargon into user‑friendly language.
• Strong problem‑solving mindset and a passion for delivering exceptional customer experiences.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and knowledge base tools.
• Self‑motivated, detail‑oriented, and capable of working independently while collaborating across teams.

Preferred Qualifications

• Background in photography, videography, or related creative fields.
• Experience with Brighthush products or similar imaging equipment.
• Knowledge of warranty and repair processes for consumer electronics.
• Multilingual capabilities beyond Norwegian and English.
• Prior remote work experience with a proven track record of maintaining high productivity.

Skills & Competencies

• Technical Proficiency: Comfortable navigating operating systems (Windows, macOS, Linux), camera firmware, and printer drivers.
• Customer‑Centric Mindset: Demonstrated empathy, patience, and a genuine desire to help.
• Analytical Thinking: Ability to dissect complex problems and devise step‑by‑step solutions.
• Time Management: Prioritize multiple tickets while meeting response and resolution SLAs.
• Adaptability: Thrive in a dynamic environment with evolving product lines and support processes.
• Team Collaboration: Work seamlessly with engineering, product, and sales teams to resolve escalations.

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent and fostering career progression. As a Customer Support Consultant, you’ll have access to:

• Structured mentorship programs with senior engineers and product managers.
• Regular training sessions on new product releases, industry trends, and advanced troubleshooting techniques.
• Cross‑functional projects that expose you to product development, marketing, and sales.
• Clear pathways to advanced roles such as Technical Support Lead, Product Specialist, or Customer Success Manager.
• Annual conferences and workshops featuring industry leaders and innovators.

Work Environment & Culture

Brighthush champions a culture of creativity, inclusivity, and continuous improvement. Key highlights include:

• Fully remote work model with flexible hours to accommodate Norway’s diverse time zones.
• Collaborative virtual spaces powered by Slack, Microsoft Teams, and Zoom.
• Regular virtual coffee breaks and team‑building activities to foster camaraderie.
• Commitment to work‑life balance, with generous vacation policies and mental‑health resources.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.

Compensation & Perks

While specific figures vary by role and experience, Brighthush offers a competitive salary package aligned with industry standards. Additional benefits include:

• Health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Annual performance bonuses and stock‑option opportunities.
• Generous paid time off and flexible holiday scheduling.
• Access to Brighthush product discounts and early‑access programs.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

Ready to bring your passion for technology and customer service to Brighthush? Submit your application through our career portal or click the link below to start the process. We look forward to discovering how your expertise can help us elevate the Brighthush experience for customers across Norway.