Senior Customer Success Manager – Enterprise Talent Acquisition & AI-Driven Interview Scheduling at brighthush
About brighthush
brighthush is redefining the way enterprise talent teams orchestrate hiring. Leveraging cutting‑edge AI and a robust digital workforce, our platform automates every facet of the interview process—from multi‑day panel schedules across time zones to high‑volume hiring events—delivering unmatched speed, precision, and a people‑first experience. Our customers, ranging from global tech leaders to fast‑growing startups, rely on brighthush to streamline recruitment, reduce friction, and unlock deeper insights into candidate and interviewer engagement.
At brighthush, we believe that the future of hiring is built on collaboration, data‑driven decision making, and a relentless focus on the candidate experience. Our culture is anchored in three core pillars: autonomy, accountability, and collaboration. As a teammate, you will be empowered to own your initiatives, make bold decisions, and work cross‑functionally to deliver world‑class outcomes.
Why Join brighthush?
- Impactful Work: Your efforts will directly shape how thousands of hiring teams experience the interview journey.
- Remote‑First Flexibility: Work from anywhere in the United States or Canada while staying connected to a vibrant, distributed team.
- Career Growth: We invest in continuous learning, mentorship, and clear career pathways that reward performance and initiative.
- Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, pre‑IPO stock options, and generous benefits.
- Inclusive Culture: We champion diversity, equity, and inclusion, supporting BIPOC communities, women, veterans, and individuals navigating post‑pandemic recovery.
Key Responsibilities
As a Customer Success Manager at brighthush, you will be the trusted advisor for our Small Business and Mid‑Market customers, ensuring they derive maximum value from our AI‑powered interview scheduling platform.
- Build and nurture executive‑level relationships to drive product adoption, customer satisfaction, and renewal momentum.
- Conduct quarterly business reviews (QBRs) and executive business reviews (EBRs) that highlight ROI, usage insights, and strategic recommendations.
- Analyze customer usage data to surface opportunities for feature adoption, configuration optimization, and workflow enhancements.
- Design and execute success playbooks, onboarding plans, and enablement programs tailored to each customer’s unique hiring processes.
- Collaborate closely with Product, Engineering, Sales, and Marketing to advocate for customer needs and influence roadmap priorities.
- Identify upsell and cross‑sell opportunities that align with customer growth plans and expand the value of the brighthush platform.
- Serve as the primary point of contact for escalations, ensuring timely resolution and proactive communication.
- Maintain deep domain knowledge of the talent acquisition industry, staying current on trends, challenges, and emerging technologies.
- Travel up to 10% to meet customers in person, attend industry events, and represent brighthush at conferences.
Essential Qualifications
- 4+ years of experience in Customer Success Management or Customer Onboarding for complex SaaS solutions.
- 3+ years of leading QBRs and EBRs with C‑suite stakeholders.
- Strong technical acumen—comfortable diving into product features, integrations, and data analytics.
- Proven track record of driving product adoption, retention, and expansion in a subscription‑based business model.
- Excellent communication, presentation, and interpersonal skills; able to translate technical concepts into business value.
- Self‑motivated, proactive, and thrives in a fast‑paced, dynamic environment where wearing multiple hats is the norm.
- Bachelor’s degree or equivalent professional experience.
Preferred Qualifications
- Experience in the recruiting, applicant tracking system (ATS), or broader HR technology space.
- Familiarity with AI‑driven hiring tools, interview scheduling, or workflow automation.
- Prior experience working with enterprise customers and managing complex stakeholder ecosystems.
- Data‑driven mindset—proficiency in using analytics tools to derive actionable insights.
- Background in consulting or advisory roles where you guided clients through digital transformation.
Core Skills & Competencies
- Customer Advocacy: Champion the customer’s voice across the organization.
- Strategic Thinking: Translate customer goals into actionable success plans.
- Analytical Insight: Leverage data to uncover trends, diagnose issues, and recommend solutions.
- Cross‑Functional Collaboration: Partner seamlessly with Product, Engineering, Sales, and Marketing.
- Project Management: Own timelines, deliverables, and stakeholder expectations.
- Adaptability: Navigate ambiguity, pivot strategies, and deliver results under changing conditions.
- Communication: Articulate complex ideas clearly to both technical and non‑technical audiences.
Career Growth & Learning Opportunities
At brighthush, we believe that learning is a continuous journey. As a Customer Success Manager, you will:
- Participate in a structured mentorship program pairing you with senior leaders across the organization.
- Access a dedicated learning budget of up to $500 per year for courses, certifications, or conferences.
- Engage in cross‑functional projects that broaden your skill set—from product strategy to data analytics.
- Advance to senior or director roles within Customer Success, Product Management, or even Sales, based on your interests and performance.
Work Environment & Culture
brighthush is a fully remote, distributed team that values flexibility, transparency, and collaboration. Our culture is built on:
- Autonomy: You own your initiatives and are trusted to make decisions that benefit the customer and the business.
- Accountability: Clear metrics, regular check‑ins, and a culture of ownership keep us moving forward.
- Collaboration: Cross‑functional teams work together to solve complex problems and celebrate wins.
- Inclusivity: We actively support underrepresented groups, women, veterans, and individuals navigating post‑pandemic recovery.
- Innovation: A culture that encourages experimentation, rapid iteration, and learning from failures.
Compensation & Benefits
While specific figures vary by experience and location, the overall package includes:
- Competitive base salary aligned with market benchmarks for senior Customer Success roles.
- Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
- Pre‑IPO stock options, giving you a stake in brighthush’s future growth.
- Health, dental, and short‑term disability insurance with generous employer contributions.
- Flexible paid time off and a generous parental leave policy (8 weeks, including adoption placement).
- Home office stipend of $500 to support your remote workspace.
- Learning and development budget of up to $500 per year for courses, certifications, or conferences.
- Remote‑first culture—no relocation required, and you can work from anywhere in the U.S. or Canada.